This document discusses key performance indicators (KPIs) and metrics that can support advocacy and service delivery for libraries. It presents examples of KPIs that a hospital library could track, such as the number of clinical queries, length of patient hospital stays, and referrals to other departments. The document also discusses developing local KPIs and metrics that align with an organization's mission and strategic objectives, like quality of patient care. Finally, it emphasizes the importance of publishing results from KPI tracking to demonstrate impact and make the evidence available globally.

1. KPIs and Metrics to Support
Advocacy &
Service Delivery
Michelle Dalton, University of Limerick
@mishdalton www.michelledalton.ie #hslg2013

2. context

3. 40
35 clinical queries
30
25
20
15
10
5
0
Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb-
12 12 12 12 12 12 12 12 12 12 12 12 13 13

4. method

5. ORGANIZATIONAL MISSION KEY PERFORMANCE
INDICATORS
Influence on patient care /
practice / policy
Length of hospital stay
STRATEGIC OBJECTIVES
Referral to dept.
Quality of patient care Staff time
Risk / error reduction
Quality of patient safety
Efficiency of patient care ACTIVITES & OPERATIONS
(LOCAL)

7. results

8. How did the information provided by the library help?
100
% of Respondents (n=28)
80
60
40
20
0
It influenced my It enabled my patient It saved me time It prevented referral to It reduced errors/risk No effect/impact
decision on patient to leave the hospital another department in my practice
care/practice/policy sooner

9. making local evidence global

10. why publish?

11. 97% of newly qualified
librarians indicated that they
intended to write for journals,
newsletters and peer-review
publications (Bradley 2008)
Bradley, F. Writing for the profession: the experience of new professionals. Library
Management 2008, 29(8/9), 729-745.

12. why not?

13. how & where

14. selecting a journal

15. V Imp or Imp Neither Imp/Unimp Unimp or Not imp
Topical fit
Peer-rev iewed
Perceiv ed reputation
Target readership
Lev el of readership
Indexed in major
database
Quality of rev iew
process
0% 20% 40% 60% 80% 100%
Source: Dalton, M (2013)

16. V Imp or Imp Neither Imp/Unimp Unimp or Not imp
Green OA (no
embargo)
Editorial board personel
Gold OA
Prev iously accepted
Other impact metrics
Post-publication rev iew
Technical features
0% 20% 40% 60% 80% 100%
Source: Dalton, M (2013)

17. visibility + impact

18. A Library Writer’s Blog (Great for CFPs)
http://librarywriting.blogspot.com
Academic Writing Librarians (Helen Fallon, NUIM)
http://academicwritinglibrarian.blogspot.ie/
Day, A. How to Get Research Published in Journals
Your peers and colleagues
OALIS – www.oalisjournal.com [Watch this space]
Write a guest blog post for libfocus.com :)

19. @mishdalton
www.michelledalton.ie thank you

20. read the paper:
Dalton, M. (2012). Key Performance Indicators in Irish Hospital Libraries:
Developing Outcome-Based Metrics to Support Advocacy and Service
Delivery. Evidence Based Library And Information Practice, 7(4), 82-95.
http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442