16. CONTROL Before implementation of project; number of open tickets were 12 (avg per week); current open number of tickets 7 (avg per week); so we have reduced count by 5. Hence we anticipate savings of 10 hrs per week (2 hrs for each ticket – This is based on our exp in project of time taken per ticket). This would due to reduction analysis time because of documentation / guidelines, better project tracking, better employee productivity and less time spent on user follow-up. Time saved 10 hrs per week. This has been extrapolated to 40 hrs for a month. Efforts saved 40 hrs per month. Billability rate $20 per hr. So net savings per month 40*20= $800 which is $ 9600 p.a. Net Savings