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1. A LISTENING ASSESSMENT
An effective way to improve communications is to become a better listener. This
assessment will help you focus on where you may need improvement.
To determine your listening quotient, complete this assessment, by placing an
“X” for each statement on a scale of 1 to 5 (1 being a low skill level and 5 a high
skill level).
Listening
Logic Listening Assessment Statements Rating
Category 1–2–3–4-5
I maintain the appropriate level of eye contact.
I listen to what people are actually saying and avoid trying to anticipate.
FocusAttention
I use nods, uh-huhs and other encouragements.
I avoid interjecting notions that diminish or detract from the message.
Category Totals
I summarize what others say, to assure listening accuracy..
ConclusionsInteraction
I list actionable items resulting from the dialog.
I hold off judging the merit of what people say until the dialog conclusion.
If the other person is long winded or boring, I continue listening.
Category Totals
When information is vague or may have multiple meanings, I ask for examples.
I take notes of key points and use them to clarify issues.
If I disagree, I do not interrupt, just to set the record straight.
IssuesExplicit
I request copies of any documents that influence understanding and recall.
Category Totals

2. Listening
Logic Listening Assessment Statements Rating
Category 1–2–3–4-5
I pay attention to nonverbal cues (body language & expressions).
Even if I know what will be said next, I wait for people to finish their point.
I rephrase important statement that could have multiple connotations
NotionsImplicit
I ask open-ended questions to capture further information.
Category Totals
I assure confidentiality when it is appropriate.
I do not assume that missing information is unimportant.
VoidsInformation
I probe for key information that may be missing.
I do not pursue information that is not germane to the dialog.
Category Totals
I ask clarifying questions when what people say is inconsistent.
My biases and opinions do not affect my ability to focus on what is being said.
I request a review on data that conflicts.
DisparitiesData
I surface any disparities in ways that are not critical to others present or referenced.
Category Totals
Survey Grand Totals