The document provides an overview of soft skills and emotional intelligence for enterprise architects. It discusses how architects traditionally focus more on technical IQ over EQ, and the impacts of that. It encourages shifting to a mindset of starting with understanding why before considering how or what. The document provides tips for architects' communication journeys, including learning from other professions, body language, accountability, and having a sense of humor. Resources for further developing soft skills and EQ are also listed.

1. EA Effectiveness:
It’s not about how much you know but how
you use it

2. Who am I?

3. Today's
Session

4. Today's A Typical Scenario
Session
Where Are We Going?
The Mindset Shift
Tips for your Journey

5. Goals
Introduce EA Soft Skills
Broad view into application
Starting point for further
investigation
Tips for your Journey

6. A Typical
Communicatio
n Scenario

7. A Typical
Communicatio
n Scenario
Pulled the best model we can
1
find
Fully researched and data
2
loaded
3 “This model is the answer”

8. Capabilities of EA
http://www.mikethearchitect.com/2010/07/the-enterprise-architecture-capability-model-eacm.html

9. Will this go over
Well?

10. You might get Feedback? I don’t think
these are
capabilities!

11. You might get Feedback? I don’t think
these are
capabilities!
What is this?

12. You might get Feedback? I don’t think
these are
capabilities!
What is this?
I don’t like this
word

13. You might get Feedback? I don’t think
these are
capabilities!
What is this?
I don’t like this
word
There isn’t any
solution
architecture
here

14. Our Approach has
broad impacts on our
success

15. Breakdown of this approach
Missing Purpose

16. Your Mileage will Vary
Missing Purpose
Higher Potential for Resistance

17. Your Mileage will Vary
Missing Purpose
Higher Potential for Resistance
People just don’t think this way

18. Rationalizing Why, How and
What We Do

19. It's all about
Biology

20. Neocortex
Sensory perception,
generation of motor
commands, spatial
reasoning, conscious
thought and language
Source: wikipedia.org
Terms: Neocortex & Limbic Brain Functions

21. Limbic
Decisions, emotion,
behavior, long term memory,
and olfaction
Neocortex
Sensory perception,
generation of motor
commands, spatial
reasoning, conscious
thought and language
Source: wikipedia.org
Terms: Neocortex & Limbic Brain Functions

22. Neocortex
What
How
Limbic
Why
Focus on where
Decisions are Made

23. Learn More

24. Where are we going?

25. Characteristics of EA
Cloud
On-premises
Enterprise More than
Innovation for Growth
Transformation Technology
Meaningful Business Corporate Drive through
Partnerships Sustainability Emotional Intelligence

26. Emotional Intelligence
Abilities
Self Awareness Social Awareness
Emotional Awareness Empathy
Accurate Awareness Organizational
awareness
Service
Relationship
Self Management Management
Self Control Inspiration
Transparency Influence
Adaptability Developing others
Achievement Change catalyst
Initiative Conflict management
Optimism Team work
Source: Daniel Goleman - Emotional Intelligence: Why it matters more than IQ, 2005
http://www.amazon.com/Emotional-Intelligence-Matter-More-Than/dp/055338371X

27. The Mindset
Shift

28. What you do
How you do it
Why you do it

29. What
Start with
Why
How
Why Inside out
Source: Start with Why – The Golden Circle
http://www.StartWithWhy.com

31. IQ
Technical Know-How
Architecture Trade-Offs
Expert in [x] Technology
Understands Architecture
Styles and Patterns
Senior Coder

32. Impacts of
leading with
IQ

33. Source: http://www.youtube.com/watch?v=jXUxzPH6-4U

34. Remember …
Your IQ is important but…
progress requires “landing” your ideas
The best idea ultimately will win out but…
take them on a journey to get there
Frameworks are required but…
customers don’t care, they want results
Architecture Modeling is useful for architects
but…
customers don’t think in those models

35. EQ IQ
Motivational Technical Know-How
Reflective & Self Aware Architecture Trade-Offs
Fosters Relationships Expert in [x] Technology
Organizational Dynamics Understands Architecture
Socially Aware Styles and Patterns
Business Savvy Senior Coder

36. IQ can
get in
the
Way
I can make a decision with 30
of the information. Anything mo
than 80% is too much. - Colin
Powell

37. Making your Ideas Stick
Source: Resonate: Present Visual Stories that Transform Audiences
Nancy Duarte, 2010

38. Tips
Thank You for your
Architecture Journey

39. Tips
1. Internalize how other professions handle
communication of complexity
2. Have good posture & body language
3. Being humble will take you far
4. Take accountability with no excuses
5. Have a sense of humor
6. Be assertive
7. Be passionate

40. What to do
next?

41. Helpful Resources
Elevating Enterprise Architecture
General
EA & EQ
EQ
Courses
Link Courses
Further
Reading
• Inside your
company
Mentor • Professional
mentor

42. Closing
Thoughts

43. Source: http://www.youtube.com/watch?v=oIS5n9Oyzsc

44. Questions?