Nexum IMS Suite, Insurance Management System http://www.nexum-it.com Business benefits: Reduced costs of sales operations: Automated premium calculation Web sales channel Automation of manual tasks for sales operations Automation of manual tasks for renewal operations Automated commission management Automated reports Reduced costs of claims handling operations: Automation of manual tasks for claims registration Reduced paperwork Electronic documents Partner claims Web claims Automated reports Reduced costs of accounting operations: Automation of manual tasks for claims registration Reduced paperwork Electronic documents Partner claims Web claims Automated reports Reduced costs of accounting operations: Automated invoice generation Merged invoices Payment to invoice automated mapping Automated payment control Automated reports Reduced risks: Identification of customer-associated risks Automated control of underwriting limits Automated control of claims payment limits Reduced fraud Increased sales revenues: New automated sales channels Improved customer service, loyalty Clients Who is the client? What does the client mean for us? Quick access to client’s information Improved customer service Products: Both standard and unique products Reporting Sales Claims Money Management Policies: Reduced costs of sales operations Automated premium calculation Automated proposal generation Increased sales – automated renewal control, Web sales Claims: Reduced manual efforts for experts, claims handlers No paper flow Fast customer service Internet claims Sophisticated claims reporting Money management, Cash flow: Automation of accounting tasks Cash flow control Improved customer experience Limits: Automated control of limits Reduced fraud Control of risks and payments Quick remote authorization of transaction Reports: Realistic and actual data about business performance Agent, broker & Web sales: Increased sales revenues, larger agent network & customer base Reduced workload to backoffice, external remote sales channel Control of agent and broker performance Web Sales: Acquire new customers No intermediary sales commission Short sales cycle, immediate payments Low sales administration costs Improved customer service Client Portal: Retain existing customers Additional services for customers Increased sales because of personalized proposals, quotes Cusotmer self service Improved customer service Remote Claims: Less manual tasks for backoffice Automation of decisions and tasks Improved claims service for customers Reduced claims administration costs IMS Shared resources: Sales task automation Reduced cost of insurance product change and support Reduced costs and improved quality of customer service http://www.nexum-it.com

1. Nexum IMS Suite
Insurance Management System
Mihails Galuška
Nexum Insurance Technologies
mihails.galuska@nexum-it.com
http://www.linkedin.com/in/mihailsgaluska
+371 29137360

2. IMS Suite
Backoffice Agent Sales
Assurance
Reporting
Bank
Clients Products
Policies Claims
Web Sales
control
Money
Debt
Limits
Management

3. Clients
Payments Invoices
Who is the client?
What does the Related clients,
persons
Policies client mean for us?
Quick access
to client’s
information
Personal info,
Improved customer service documents
Manager
Claims Risk rating

4. Products
Both standard and unique products
- Reporting
- Sales
- Claims
- Money Management

5. Policies
Premium
calculation
formulas
Reduced costs of sales
operations
Sales proposal
Universal
Automated premium calculation generator
Automated proposal generation
Increased sales – automated
renewal control, Web sales
Standard Printouts
...
201 200
2 8
201 200
1 9
201
Electronic 0
signature Renewals

6. Claims
Invoices Payments
Reduced manual efforts for experts,
claims handlers
Accident events No paper flow Regress
Fast customer service
Internet claims
Claims
applications Sophisticated claims reporting Partners
Provisions Documents

7. Money
management
Merged invoices Invoices
Automation of
accounting tasks
Commission Payment
Cash flow
management scheduling
control
Improved Account plan
customer
experience
Payment
Payment control methods
Payment to invoice
automated Bank payment
mapping import/export

8. >=5000 EUR >=5000 EUR
Limits
Automated
control of limits
<5000 EUR <5000 EUR
Secret
electronic code
<1000 EUR <1000 EUR
Policies Payments
Reduced fraud
Control of risks and payments
Quick remote authorization of transaction

9. Realistic and actual data about
business performance
Reports
Management
Data warehouse
Accountant
Manager
Premiums
Claims
Provisions
Commissions
Sales
Channels
Products
Cash flow
Partners
Nexum IMS Debts
database ...
Agents, brokers

10. Agent sales
Partner rights
administration Commissions
Increased sales revenues, larger
agent network & customer base
Sales proposals Standard
and policy issue products
Reduced workload to backoffice,
external remote sales channel
Control of agent and broker
Premium
performance
calculation
Printouts formulas
Web client
Partner over public
reports networks

11. Web Sales
Credit card Automated
payments invoicing
Acquire new customers
No intermediary sales
commission Standard
Automated products
underwriting
Short sales cycle,
immediate payments
Low sales administration
costs Bank-service
Automated payments
policy delivery Improved customer service
Automated
premium Anonymous
calculations client access

12. Client portal
Web Sales, Invoice history
Renewals & status
Retain existing customers
Additional services for
customers Bank
Policy history, Authorization
status, docs
Increased sales because of
personalized proposals,
quotes
Cusotmer self service Personal info
Personalized management
marketing Improved customer service
Claims history
Web Claims & status

13. e-Claims
New Web claims
e-policy claims from partners
Less manual tasks for
backoffice
New Web claims
Import of Automation of decisions from customers
partner claims and tasks
Improved claims service for
customers
Reduced claims Claims status
Auto payment control online
decisions administration costs
Task lists, auto Automated
reminders coverage control

14. IMS Shared Resources
Sales task automation
Reduced cost of insurance product change and support
Reduced costs and improved quality of customer service
Customer and Preminum
partner calculation
database formulas
Background
services
Import/export
Reminders
Change of status Nexum IMS
... Documents databse

15. Business benefits
Business IMS implementation Goal (example)
strategy
Reduced costs Automated premium calculation - 15% HR costs in sales
of sales Web sales channel department
Automation of manual tasks for sales operations
operations
Automation of manual tasks for renewal operations
Automated commission management
Automated reports
Reduced costs Automation of manual tasks for claims registration - 15% HR costs in claims
of claims Reduced paperwork department
Electronic documents
handling
Partner claims
operations Web claims
Automated reports
Reduced costs Automated invoice generation - 15% HR costs in
of accounting Merged invoices accounting department
Payment to invoice automated mapping
operations
Automated payment control
Automated reports
Reduced risks Identification of customer-associated risks Reduced risks
Automated control of underwriting limits
Automated control of claims payment limits
Reduced fraud
Increased sales New automated sales channels + 15% increased sales
revenues Improved customer service, loyalty revenue for standard
products

16. Nexum IMS implementation
project lifecycle
Business
analysis
Defining
Implementation Business
Requirments
Project cycle 4-8 months
Configuration &
Testing
Development

17. Why Nexum?
Innovative consulting services and
technologies for insurance business
Knowledge and
Project delivery on-time experience of leading
and on-budget is a must insurance companies in
our people
Technology guru
Reliable partner – stable and
profitable company
By 2009 investments in Nexum IMS
development reached 5 000 000 EUR
Average return on investments period for
Nexum IMS is 1-2 years of use

18. www.nexum-it.com