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Marketing
By
The big problem

Ad fatigue

+0+066 +0+066
having the opposite effect

Online Advertising is expected to surpass all spending
on print advertising in newspapers and magazines in
2012. As a result, consumers are starting to show signs of
fatigue with the ad overload.

The oversaturation of ads online is having a negative effect on consumers,
who report feeling overwhelmed by an abundance of ads.

71
0+50
they´re just trying too hard

THE VICIous cycle

Marketers trying to compensate for low response
rates drive up the volume of ads served online.

1997

2011

avg. response rate

7%

0.1%

online ad impressions

200 B

500 T

5 trillion

66%

0,1%

1997

2011

Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue

the smartphone is SACRED

mobile sensitivity

Not only is the saturated world of online advertising leading to fatigue among customers, but the audience is turning to economic and social activism as a means of rebelling
against pushy brands. In a survey, consumers’ responses to excessive online ads included:

Mobile phone

67%

90+605020+ 670 =
+ +
9%

PC

6%

Laptop

MP3

5%

2%

1000= 20% TO BOYCOTT BRAND FOR EXCESSIVE ADS
500= 10% TO COMPLAIN ON SOCIAL MEDIA ABOUT ADS
50= 1% TO USE PRODUCTS MORE OFTEN

tablet

Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue

Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue

Social sharing and the impending sharepocalypse

» Try to make a site that is
so fantastic you become an
authority in your niche. «
	
	

OF CONSUMERS‘ VIEW OF
A BRAND IS AFFECTED BY
TOO MANY ADS.

not going to take it anymore

By a large margin, consumers feel that ads served on
mobile phones are more invasive.

Consumers indicated on which devices
online ads are most unwanted. Tablets are
still in their market infancy but were noted
as the least annoying device for ads.

66%

OF CONSUMERS THINK
THEY ARE HIT WITH TOO
MANY ADS.

2010

2012

2013

2014

2 billion

matt cuffs, head of google´s web spam team
on whether google gives more weight to brands in rankings

2011

4 billion

8 billion

16 billion

32 billion

This has since become known as mark zuckerberg´s law of social sharing: Y=C*2^X Where x is time, y is what one will be sharing and c is a constant.

Source: http://www.jeffbullas.com/2011/11/28/social-media-marketing-10-inspiring-infographics/

Source: http://blog.summify.com/2011/08/24/social-sharing-infographic/

Tools

business-to-business CREDIBILITY through

content optimization
Vlogs

Blogs
publicisworldwide.posterous.com

20

Podcasts

www.youtube.com/user/PublicisWW

Thoughts

MAY

conversation reader

persona map

content planner

www.publicis.com

Videos

audio

Social media listening

Identifiying the different audiences

Plan for the right content, the right
channel and the right timing

Source: Publicis

White papers

press releases

Company site

www.publicis.de/cpblog

technical docs

Imple

www.publicis.de/news/uebersicht/

www.publicis.com

in the news

www.publicis.com

Support
mentation

Service Portfolio
of the Content Lab

Tracking
Analysis

Pl annin

Consult
tform
Pl a

www.publicis.de/cpblog

industry domains

www.publicis.de/cases/herr-hellmann

gy

egy

S

contentmarketing.publicis.de

success stories

how to…
1

Techn
olo

case studies

Strat

ing

tegy
tra

tutorials

s

g

contentmarketing.publicis.de

Co ntent

Edi

2

to r
ia

l

3

Source: http://www.elliance.com/aha/infographics/b2b-credibility-through-content-optimization.aspx?page=3

Source: Publicis

Content in the funnel
Generate
awareness

Increase consumer
engagement

Place the right content in the right
channel:
•	 Planning
•	 Strategy
•	 Editorial

capture qualified
leads

Content specification. Optimize
the content for each channel:
•	 Story building
•	 Story seeding

build consumer
loyality

Enable dialog. Set up suitable feedback
channels:
•	 Content promotion
•	 Technology/Platforms

Guarantee sustainable dialog and value
for the user through content:
•	 Content creation
•	 Content promotion
•	 Tracking/Planning

Source: Publicis

a Six step approach in

content marketing usage

content marketing

(By content types)

790= 79% Articles
740= 74% Social Media
650= 65% Blogs
630= 63% enewsletters
580= 58% case studies
560= 56% Speeches and events
520= 52% videos
510= 51% white papers
460= 46% webinars/webcasts

1

2

3

4

5

A visual guide to article optimization
Determine your audience
?
Before you write any article, you need to consider
who it is for, and optimize the choice of language
and terminology for that audience. Don´t try to
write about quantum physics to lawyers.

6

Topic
selection

content
conversion
strategy

editorial
content
planning

create
shareable
content

manage
content
conversation

Content marketing finally has
to lead to an
increase in revenue. Define a top
conversion point
and lead people
to this point
through content.

Create an editorial calendar. Set
up a roadmap,
when and where
content will be
shared. Streamline the calendar
with other activities to increase
impact.

The content needs
to be easy to
share and worth
sharing. People
tend to spread
content that is
relevant, appealing and contains
a benefit. Take
that into account.

People will react
to your content.
Be open to this
engagement from
your audience
and be ready to
give feedback.
Think about the
role of industry
influencers.

When your content strategy is up
and running measure its impact
through relevant
KPIs. Combine
business generation measures
with conversational measures.

!

measure
success

Define what your
area of expertise
is. Find a topic
you are knowledgeable about.
Select your content domains
smartly and be
consistent.

write valuable content

Source: http://farm8.staticflickr.com/7167/6824216121_b80eb941bc_o.jpg

include title in h1 tags
H1 HELLO. /H1

=)

=)

=)

=)

=)

=)

=)

What are the differences between the users?

b

C

D

E

≠

≠

≠

≠

;(

C

D

use of format options
Hello World.

=o

b

E

≠

≠

≠

≠

Use bold, italic and underline when it seems appropriate. This will allow the reader to scan the
article for the important points first and easily
determine if the bulk of the article is worth their
time.

Use Hyperlinks

;(

:–

=o

Does the initial labeling hold? Are there
other groups to consider? Are all equally
important? Descriptions of categories.

A

:)

finding patterns

:–

likes/dislikes – inner needs – values – area
of work – work conditions – information
strategy

:)

verifications

Search engines pick up on keywords. Keywords
are not only helpful for better search engine
rankings, they are also useful to help your readers easily understand what you are talking about,
and in the correct context. Keywords have to
make sense when you use them. Good keyword
saturation is about 1-3%.

=)

building a hypothesis

=)

4

A

Hello World.

Who are the users?
How many are there?
What do they do with system?

=)

2

=)

3

=)

1

finding the users

H1 How to optimize your article /H1

appropiate use of keywords

The creation of personas

310= 31% microsites
310= 31% print magazines
300= 30% traditional media
250= 25% research reports
220= 22% branded content tools
200= 20% print newsletters
160= 16% ebooks
160= 16% podcasts
150= 15% mobile content
140= 14% digital magazines
100= 10% virtual conferences

Whatever your article promises, deliver it with
relevant content. Write something your audience
will find useful and valueable so your readers
will want to share it with others. Try using link
baits.

A

b

D

C

E

+

|

|

+

Hello World.

Link to other websites or your own articles
within your text. That gives additional useful information to the user and supports your article’s
search engine ranking.

Source: http://www.contentmarketinginstitute.com/2011/12/2012-b2b-content-marketing-research/

Content curation

=o

?

Check spelling and grammar

1337

Helllo World.

B=
25

=o

A

D

C

1337

post your article to your own site
Hello World.

B=
25

1337

C

1337

C

1337

=o

Does new information alter the personas?

A

It is time to publish your article. After posting it,
verify the general composition and the final look
and tone.

=o

8

on-going development

D

;)

Organize historical
information by time to
show how understanding has evolved.

;)

Identify a larger trend/
insight from smaller,
regular musings.

B=
25

:)

Juxtapositions: merging existing content to
create new points of
view

:)

More simplistic format
– only the most important/relevant ideas are
shared.

A

=)

Pulling the most relevant information about
a particular topic into
a single location.

In a given situation with a given goal, what
happens when the persona uses technology?

=)

7

creating scenarios

share your article
=)

Hello.
Source: http://laurettaanselmi.files.wordpress.com/2011/10/persona-lene.jpg

Source: http://copyclique.tumblr.com/post/10584020862/content-curation-what-is-it

Story Seeding

A story is not a dead end. It evolves over time. Earned media content extends the initial story
and creates added value and impact.

E

owned

earned
Paid

Top story

E

Earned

Paid

E

E

Search results

Search results

Search results

Source: http://www.huamarketing.com/blog/a-visual-guide-to-article-optimization/

Brands shift to content
american express

Coca cola

Connecting to customers through
content marketing

owned

E

Social Seeding is the process of showcasing quality content throughout a variety of highly visible
platforms, such as social aggregation sites, social
communities, blogs, portals, and even email and
messaging services.

indexed by search enginges

Story building

Every story has its own distribution plan to reach the right target audience, using the
combined power of paid, owned and earned media.

Try to make sure you haven´t included any
mistakes. Use spellcheck, read it out loud, or
ask another to review it. Check and recheck the
spelling and grammar before you submit.

?

?

C

;(

6

Chronology

;(

elevation

D

:)

mashup

What is the need of this persona? What is
the situation?

A

B=
25

=)

Aggregation distillation

defining situations

:)

The act of finding, grouping, organizing or sharing the best and
most relevant content on a specific topic.

Body (name, age, picture) – psyche (extrovert/introvert) – background (occupation)
– emotions and attitude towards technology
– the company (sender) – personal traits

=)

5

constructing personas

!

!

!

Move from creative excellence to content excellence

Red Bull
Source: Publicis

Source: Publicis

Source: Publicis

Content is part of the core mandate

WHY COntent marketing
1

2

3

4

5

6

7

Companies are media

Relevance is king

MEDIA IS DIALOG

Convince instead of persuade

Content creates trust

Publishing becomes
mandatory

The Story must fit

The behaviour of media consumers is
changing. Media that fits within our traditional understanding no longer exists.
Companies have become part of a growing group of publishers that includes
users as well as the traditional media
companies.

In order to convey a relevant message to
their audience, companies have to deliver
the right information via the right channels. Solutions to a problem must reach
the target group where they are looking
for it. Corporate Communication must be
multi-dimensional, as the everyday life of
the audience already is.

Through social media, a new culture of
dialog has arisen – not only between users, but also between companies and
consumers. Communication has become
transparent, opinions are now public
without being filtered, controlled or edited. Companies cannot prevent this, however, they can influence the discussion by
delivering their own content.

People do not want to be persuaded by
messages that are only one-directional;
they want to be convinced by content. To
achieve that, companies must reconsider
their approach – by listening to their audience to find out what their problems are
and how they can help create solutions for
them. If a company acts in this manner,
they can be a true solution provider.

If companies succeed in creating awareness
among their target audience through compelling content, this can become a powerful
marketing weapon. It wins the customer
through added value and strengthens the
brand position. Content marketing comes
alive through relevant content offerings that
are useful and findable. Useful and relevant
content will be shared and the user will act
as a multiplier for the company’s messages.

Consumers not only accept content marketing, they demand it. They want transparent information, customized content
specific to their interests and answers to
their questions – which is a big challenge
for businesses. The customer expects to
be able to search, find and create content.
Whoever fulfills this need will succeed.

In a world of transparent communication, companies need a “corporate story“
to align one or more core messages to the
communication. A company’s reputation
highly depends on whether the factual
basis, the core messages and the company’s communication strategy are coherent.
This is nothing new, but in the times of
the connected customer, any misstep will
be uncovered very quickly.

Source: Publicis

contentlab@publicis.de

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Content Lab: Content Marketing by Publicis

  • 1. content Publicis Marketing By The big problem Ad fatigue +0+066 +0+066 having the opposite effect Online Advertising is expected to surpass all spending on print advertising in newspapers and magazines in 2012. As a result, consumers are starting to show signs of fatigue with the ad overload. The oversaturation of ads online is having a negative effect on consumers, who report feeling overwhelmed by an abundance of ads. 71 0+50 they´re just trying too hard THE VICIous cycle Marketers trying to compensate for low response rates drive up the volume of ads served online. 1997 2011 avg. response rate 7% 0.1% online ad impressions 200 B 500 T 5 trillion 66% 0,1% 1997 2011 Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue the smartphone is SACRED mobile sensitivity Not only is the saturated world of online advertising leading to fatigue among customers, but the audience is turning to economic and social activism as a means of rebelling against pushy brands. In a survey, consumers’ responses to excessive online ads included: Mobile phone 67% 90+605020+ 670 = + + 9% PC 6% Laptop MP3 5% 2% 1000= 20% TO BOYCOTT BRAND FOR EXCESSIVE ADS 500= 10% TO COMPLAIN ON SOCIAL MEDIA ABOUT ADS 50= 1% TO USE PRODUCTS MORE OFTEN tablet Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue Source: http://marketingzeus.com/infograph/the-big-problem-of-ad-fatigue Social sharing and the impending sharepocalypse » Try to make a site that is so fantastic you become an authority in your niche. « OF CONSUMERS‘ VIEW OF A BRAND IS AFFECTED BY TOO MANY ADS. not going to take it anymore By a large margin, consumers feel that ads served on mobile phones are more invasive. Consumers indicated on which devices online ads are most unwanted. Tablets are still in their market infancy but were noted as the least annoying device for ads. 66% OF CONSUMERS THINK THEY ARE HIT WITH TOO MANY ADS. 2010 2012 2013 2014 2 billion matt cuffs, head of google´s web spam team on whether google gives more weight to brands in rankings 2011 4 billion 8 billion 16 billion 32 billion This has since become known as mark zuckerberg´s law of social sharing: Y=C*2^X Where x is time, y is what one will be sharing and c is a constant. Source: http://www.jeffbullas.com/2011/11/28/social-media-marketing-10-inspiring-infographics/ Source: http://blog.summify.com/2011/08/24/social-sharing-infographic/ Tools business-to-business CREDIBILITY through content optimization Vlogs Blogs publicisworldwide.posterous.com 20 Podcasts www.youtube.com/user/PublicisWW Thoughts MAY conversation reader persona map content planner www.publicis.com Videos audio Social media listening Identifiying the different audiences Plan for the right content, the right channel and the right timing Source: Publicis White papers press releases Company site www.publicis.de/cpblog technical docs Imple www.publicis.de/news/uebersicht/ www.publicis.com in the news www.publicis.com Support mentation Service Portfolio of the Content Lab Tracking Analysis Pl annin Consult tform Pl a www.publicis.de/cpblog industry domains www.publicis.de/cases/herr-hellmann gy egy S contentmarketing.publicis.de success stories how to… 1 Techn olo case studies Strat ing tegy tra tutorials s g contentmarketing.publicis.de Co ntent Edi 2 to r ia l 3 Source: http://www.elliance.com/aha/infographics/b2b-credibility-through-content-optimization.aspx?page=3 Source: Publicis Content in the funnel Generate awareness Increase consumer engagement Place the right content in the right channel: • Planning • Strategy • Editorial capture qualified leads Content specification. Optimize the content for each channel: • Story building • Story seeding build consumer loyality Enable dialog. Set up suitable feedback channels: • Content promotion • Technology/Platforms Guarantee sustainable dialog and value for the user through content: • Content creation • Content promotion • Tracking/Planning Source: Publicis a Six step approach in content marketing usage content marketing (By content types) 790= 79% Articles 740= 74% Social Media 650= 65% Blogs 630= 63% enewsletters 580= 58% case studies 560= 56% Speeches and events 520= 52% videos 510= 51% white papers 460= 46% webinars/webcasts 1 2 3 4 5 A visual guide to article optimization Determine your audience ? Before you write any article, you need to consider who it is for, and optimize the choice of language and terminology for that audience. Don´t try to write about quantum physics to lawyers. 6 Topic selection content conversion strategy editorial content planning create shareable content manage content conversation Content marketing finally has to lead to an increase in revenue. Define a top conversion point and lead people to this point through content. Create an editorial calendar. Set up a roadmap, when and where content will be shared. Streamline the calendar with other activities to increase impact. The content needs to be easy to share and worth sharing. People tend to spread content that is relevant, appealing and contains a benefit. Take that into account. People will react to your content. Be open to this engagement from your audience and be ready to give feedback. Think about the role of industry influencers. When your content strategy is up and running measure its impact through relevant KPIs. Combine business generation measures with conversational measures. ! measure success Define what your area of expertise is. Find a topic you are knowledgeable about. Select your content domains smartly and be consistent. write valuable content Source: http://farm8.staticflickr.com/7167/6824216121_b80eb941bc_o.jpg include title in h1 tags H1 HELLO. /H1 =) =) =) =) =) =) =) What are the differences between the users? b C D E ≠ ≠ ≠ ≠ ;( C D use of format options Hello World. =o b E ≠ ≠ ≠ ≠ Use bold, italic and underline when it seems appropriate. This will allow the reader to scan the article for the important points first and easily determine if the bulk of the article is worth their time. Use Hyperlinks ;( :– =o Does the initial labeling hold? Are there other groups to consider? Are all equally important? Descriptions of categories. A :) finding patterns :– likes/dislikes – inner needs – values – area of work – work conditions – information strategy :) verifications Search engines pick up on keywords. Keywords are not only helpful for better search engine rankings, they are also useful to help your readers easily understand what you are talking about, and in the correct context. Keywords have to make sense when you use them. Good keyword saturation is about 1-3%. =) building a hypothesis =) 4 A Hello World. Who are the users? How many are there? What do they do with system? =) 2 =) 3 =) 1 finding the users H1 How to optimize your article /H1 appropiate use of keywords The creation of personas 310= 31% microsites 310= 31% print magazines 300= 30% traditional media 250= 25% research reports 220= 22% branded content tools 200= 20% print newsletters 160= 16% ebooks 160= 16% podcasts 150= 15% mobile content 140= 14% digital magazines 100= 10% virtual conferences Whatever your article promises, deliver it with relevant content. Write something your audience will find useful and valueable so your readers will want to share it with others. Try using link baits. A b D C E + | | + Hello World. Link to other websites or your own articles within your text. That gives additional useful information to the user and supports your article’s search engine ranking. Source: http://www.contentmarketinginstitute.com/2011/12/2012-b2b-content-marketing-research/ Content curation =o ? Check spelling and grammar 1337 Helllo World. B= 25 =o A D C 1337 post your article to your own site Hello World. B= 25 1337 C 1337 C 1337 =o Does new information alter the personas? A It is time to publish your article. After posting it, verify the general composition and the final look and tone. =o 8 on-going development D ;) Organize historical information by time to show how understanding has evolved. ;) Identify a larger trend/ insight from smaller, regular musings. B= 25 :) Juxtapositions: merging existing content to create new points of view :) More simplistic format – only the most important/relevant ideas are shared. A =) Pulling the most relevant information about a particular topic into a single location. In a given situation with a given goal, what happens when the persona uses technology? =) 7 creating scenarios share your article =) Hello. Source: http://laurettaanselmi.files.wordpress.com/2011/10/persona-lene.jpg Source: http://copyclique.tumblr.com/post/10584020862/content-curation-what-is-it Story Seeding A story is not a dead end. It evolves over time. Earned media content extends the initial story and creates added value and impact. E owned earned Paid Top story E Earned Paid E E Search results Search results Search results Source: http://www.huamarketing.com/blog/a-visual-guide-to-article-optimization/ Brands shift to content american express Coca cola Connecting to customers through content marketing owned E Social Seeding is the process of showcasing quality content throughout a variety of highly visible platforms, such as social aggregation sites, social communities, blogs, portals, and even email and messaging services. indexed by search enginges Story building Every story has its own distribution plan to reach the right target audience, using the combined power of paid, owned and earned media. Try to make sure you haven´t included any mistakes. Use spellcheck, read it out loud, or ask another to review it. Check and recheck the spelling and grammar before you submit. ? ? C ;( 6 Chronology ;( elevation D :) mashup What is the need of this persona? What is the situation? A B= 25 =) Aggregation distillation defining situations :) The act of finding, grouping, organizing or sharing the best and most relevant content on a specific topic. Body (name, age, picture) – psyche (extrovert/introvert) – background (occupation) – emotions and attitude towards technology – the company (sender) – personal traits =) 5 constructing personas ! ! ! Move from creative excellence to content excellence Red Bull Source: Publicis Source: Publicis Source: Publicis Content is part of the core mandate WHY COntent marketing 1 2 3 4 5 6 7 Companies are media Relevance is king MEDIA IS DIALOG Convince instead of persuade Content creates trust Publishing becomes mandatory The Story must fit The behaviour of media consumers is changing. Media that fits within our traditional understanding no longer exists. Companies have become part of a growing group of publishers that includes users as well as the traditional media companies. In order to convey a relevant message to their audience, companies have to deliver the right information via the right channels. Solutions to a problem must reach the target group where they are looking for it. Corporate Communication must be multi-dimensional, as the everyday life of the audience already is. Through social media, a new culture of dialog has arisen – not only between users, but also between companies and consumers. Communication has become transparent, opinions are now public without being filtered, controlled or edited. Companies cannot prevent this, however, they can influence the discussion by delivering their own content. People do not want to be persuaded by messages that are only one-directional; they want to be convinced by content. To achieve that, companies must reconsider their approach – by listening to their audience to find out what their problems are and how they can help create solutions for them. If a company acts in this manner, they can be a true solution provider. If companies succeed in creating awareness among their target audience through compelling content, this can become a powerful marketing weapon. It wins the customer through added value and strengthens the brand position. Content marketing comes alive through relevant content offerings that are useful and findable. Useful and relevant content will be shared and the user will act as a multiplier for the company’s messages. Consumers not only accept content marketing, they demand it. They want transparent information, customized content specific to their interests and answers to their questions – which is a big challenge for businesses. The customer expects to be able to search, find and create content. Whoever fulfills this need will succeed. In a world of transparent communication, companies need a “corporate story“ to align one or more core messages to the communication. A company’s reputation highly depends on whether the factual basis, the core messages and the company’s communication strategy are coherent. This is nothing new, but in the times of the connected customer, any misstep will be uncovered very quickly. Source: Publicis contentlab@publicis.de