The document discusses the potential of Web 2.0 and e-government to transform democracy and citizen engagement. It argues that Web 2.0 should be designed around dialogue and reciprocity between citizens, rather than just as a new technology. When citizens and institutions interact fully through open government online, it can create more democracy, value, and efficiency by increasing knowledge. For Web 2.0 to achieve this potential, access to it must be viewed as a universal citizen right.