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Storytelling: Building a Tribe of True Believers
HandsOn InnovationHubs - December 2011

                   © 2011 www.getstoried.com       1
BELIEFS

 © 2011 www.getstoried.com   2
POP QUIZ
Exploring Brand Perceptions
Study in 2009 by BBMG of 2,000 consumers asked
what brands they perceive as most environmentally
and socially responsible in America.

                  © 2011 www.getstoried.com         3
BEST

POP QUIZ
Exploring Brand Perceptions
Study in 2009 by BBMG of 2,000 consumers asked
what brands they perceive as most environmentally
and socially responsible in America.

                  © 2011 www.getstoried.com         3
BEST                             WORST

POP QUIZ
Exploring Brand Perceptions
Study in 2009 by BBMG of 2,000 consumers asked
what brands they perceive as most environmentally
and socially responsible in America.

                  © 2011 www.getstoried.com         3
Something Tribal...




    © 2011 www.getstoried.com   4
PRIUS                               VOLVO




BENZ                                  CIVIC

        © 2011 www.getstoried.com             5
ETHOS                               ALUMNI




FAITH                               DREAMS

        © 2011 www.getstoried.com            6
People don’t buy a
product, cause, or brand.

They buy the story that’s
     attached to it.
         © 2011 www.getstoried.com   7
Volunteer Bill of Rights




                                    Source: Beth Kanter


        © 2011 www.getstoried.com                         8
Volunteer Bill of Rights




                                    Source: Beth Kanter


        © 2011 www.getstoried.com                         8
© 2011 www.getstoried.com   9
WDYDWYD?




 © 2011 www.getstoried.com   10
“Tell a story people can identify
with as their own, and the need to
persuade, convince, or sell them
    on anything disappears.”
            © 2011 www.getstoried.com   11
Today’s Agenda
1. Something to believe in
2. Start with the messenger
3. Reframe the conversation
4. Story themes for volunteerism
5. How to story blueprint any idea


             © 2011 www.getstoried.com   12
Help people locate
themselves in your story
        © 2011 www.getstoried.com   13
MY STORY

                  Perpetual
                   misfit,
                  nerd, and
                  outsider...

 © 2011 www.getstoried.com      14
Born in Ohio, I Grew Up In:




 Bussiny                 Brentwood/L.A.
Switzerland                 California

           © 2011 www.getstoried.com      15
Inventor              Artist/Teacher




       © 2011 www.getstoried.com       16
I studied cultural anthropology and
        comparative religion




              © 2011 www.getstoried.com   17
I’m better in the future...




         © 2011 www.getstoried.com   18
Social Entrepreneur




Volunteer Solutions                      CitySkills

             © 2011 www.getstoried.com                19
Storytelling...




   © 2011 www.getstoried.com   20
Storytelling...




   © 2011 www.getstoried.com   20
consultant
speaker




    © 2011 www.getstoried.com   21
consultant
speaker
author/publisher
podcaster
journalist
professor
dean
designer
curator
    © 2011 www.getstoried.com   21
Read by 10,000
                  Change-Makers
                  Since Dec 2009




© 2011 www.getstoried.com          22
YOUR STORY

   © 2011 www.getstoried.com   23
© 2011 www.getstoried.com   24
Back Story Exercise
 - What forces shaped you
 - Where you were born/raised
 - Who your parents are
 - What you studied in life
 - Why you see the world as you do
 - Why is volunteerism a passion?


            © 2011 www.getstoried.com   25
“I had to know
and understand
my own story
before I could
listen to and help
other people with
theirs.”
  - Barack Obama


               © 2011 www.getstoried.com   26
Discover Invisible Lines of Connection
    (there’s a science to it too...)




              © 2011 www.getstoried.com   27
<
HOW to tell the story

             >
Having a story that’s
  WORTH telling
      © 2011 www.getstoried.com   28
REFRAME
THE CONVO

   © 2011 www.getstoried.com   29
Peter Drucker’s Definition
 of “Entrepreneurship”:




         © 2011 www.getstoried.com   30
Peter Drucker’s Definition
  of “Entrepreneurship”:


INNOVATION


          © 2011 www.getstoried.com   30
Peter Drucker’s Definition
  of “Entrepreneurship”:


INNOVATION + MARKETING


          © 2011 www.getstoried.com   30
Peter Drucker’s Definition
  of “Entrepreneurship”:


INNOVATION + MARKETING
  (relevance)

                © 2011 www.getstoried.com   30
Peter Drucker’s Definition
  of “Entrepreneurship”:


INNOVATION + MARKETING
  (relevance)                               (credibility)

                © 2011 www.getstoried.com                   30
© 2011 www.getstoried.com   31
The Long Walk Home...
  © 2011 www.getstoried.com   31
Entrepreneurs.
Changemakers.
Innovators.
‣How do you translate
something new and different
into mainstream acceptance?

‣How do you get others to
believe, see, and care about
the same things you do?


      © 2011 www.getstoried.com   32
Brand Story Engagement
How Constituents Locate Themselves in Your Story



            1                          2                         3
       Emotional                 Meaningful                   Pride of
        capital                  experiences                 belonging


      MOTIVATION                  PLATFORM                 OWNERSHIP
       Mission                   Memorable acts           Self-identification
        Needs/interests          Symbolic celebration     Co-creation
        Dreams/aspirations       Social connection        Status/recognition



                              © 2011 www.getstoried.com                            33
© 2011 www.getstoried.com   34
Intermediary = Harder Story to Tell




            © 2011 www.getstoried.com   35
Where do you feel
misunderstood and under-
      appreciated?
        © 2011 www.getstoried.com   36
You are the brand
voice advocate for
  volunteerism.
      © 2011 www.getstoried.com   37
Service is a Cultural Value




         © 2011 www.getstoried.com   38
© 2011 www.getstoried.com   39
YOUR BIGGER
   STORY

    © 2011 www.getstoried.com   40
© 2011 www.getstoried.com   41
FIND BIGGER STORY

> context
> culture
> change

      © 2011 www.getstoried.com   42
Choose a
Point of View

    © 2011 www.getstoried.com   43
Story of Place




New York, NY   Santa Cruz, CA Minneapolis, MN


                © 2011 www.getstoried.com   44
Rates of Volunteerism Across the U.S.




                             Source: Corp for Public Service 2011

             © 2011 www.getstoried.com                              45
“Story is ultimately about
relationship. The soul of the land
becomes the soul of our culture not
through information or data alone,
but through the metaphor and
analogy of story."
                    
	 	 	 	 	 	 	 	 	 	 	 	 	 - Peter Forbes

              © 2011 www.getstoried.com    46
“What is a Healthy
  Community?”

    Portland, OR
    (Pacific NW)


      © 2011 www.getstoried.com   47
Story of Place Exercise
- What is unique about your city?
- Describe the landscape
- Describe the history
- Describe the culture
- Describe the assets
- Describe the challenges
- Describe the character

             © 2011 www.getstoried.com   48
The bigger the story,
the more room under
the tent for people to
locate themselves in it.

        © 2011 www.getstoried.com   49
EVOLVING
STORYLINES

   © 2011 www.getstoried.com   50
© 2011 www.getstoried.com   51
The Evolution of AARP:
  Creating a Contrast Frame

 Old Story                      New Story
 Twilight Years                     Third-Age
 Elders/Retired                60 is the new 30
Tireless Defender             Resource Center
  Transactional                      Relational

             © 2011 www.getstoried.com            52
The multi-million dollar renovation of Laniākea into
a Downtown Women’s Club “with a mission”
broadened the appeal and benefits of membership




                          Hawai’i Women’s Org
                          ‣$5MM biz transformation of community nonprofit
                          ‣Re-invented story, linking past/future into relevance
                          ‣Story: what it means to be a working woman

                               © 2011 www.getstoried.com                           53
The Evolution of YWCA of O’ahu:
    Creating a Contrast Frame

   Old Story                     New Story
    Philanthropy                   Membership
 Help Less Fortunate            Working Women
   Social Justice         Community Leadership
   Swim and Gym               Downtown W Club

              © 2011 www.getstoried.com          54
INDIVIDUAL Versus TEAM
          Special Olympics is trying to address the
 challenge of social isolation. Despite the highs of game-day
achievement, athletes return back to their lives and experience
                   separation or exclusion.

                       © 2011 www.getstoried.com                  55
Old Story                               New Story

  INDIVIDUAL Versus TEAM
          Special Olympics is trying to address the
 challenge of social isolation. Despite the highs of game-day
achievement, athletes return back to their lives and experience
                   separation or exclusion.

                       © 2011 www.getstoried.com                  55
The Evolution of Special Olympics:
     Creating a Contrast Frame


     Old Story                     New Story
 Individual achievement            Social cohesion
      I am special                  We are similar
      Separate                          Inclusion
  Competitive glory          Collaborative success

                 © 2011 www.getstoried.com           56
Evolution of HandsOn Story:
  Creating a Contrast Frame

  Old Story                 New Story




         © 2011 www.getstoried.com      57
How You See Yourself =
How You See the World =
How the World Sees You
      © 2011 www.getstoried.com   58
Session Recap
1. Something to believe in
2. Start with the messenger
3. Reframe the conversation
4. Story themes for volunteerism
5. Create story blueprint for project

              © 2011 www.getstoried.com   59
Identity is destiny.
       © 2011 www.getstoried.com   60
Want to Improve Your Story?

         World’s Largest Virtual Conf on
         Storytelling (March/April 2012)



         Download free copy by visiting
            www.getstoried.com



          © 2011 www.getstoried.com        61
© 2011 www.getstoried.com   62
Story Blueprint: How to Map Your Message
HandsOn InnovationHubs - December 2011

                 © 2011 www.getstoried.com   63
DISBELIEF
People aren’t
believing, identifying,
and buying into the
old stories.
        © 2011 www.getstoried.com   64
Control the frame.
 Own the story.
     © 2011 www.getstoried.com   65
Become a
 MASTR
Storyteller

   © 2011 www.getstoried.com   66
Motivations
Audience
Stakes
Trust
Relationship

       © 2011 www.getstoried.com   67
Motivations

What inspired you to act?
Why should I trust you?
How is this relevant to me?


          © 2011 www.getstoried.com   68
Get Personal




   © 2011 www.getstoried.com   69
Story of Origin




   © 2011 www.getstoried.com   70
Audience

Who is audience (exactly)?
How are you similar? (relate)
What is their challenge?

          © 2011 www.getstoried.com   71
3 Types of Citizens
1. Personally Responsible
Help people they know...donate blood

2. Participatory Citizens
Active in community projects

3. Justice-Oriented Citizens
Examine causes and possible solutions
                                      Source: Joseph E. Kahne, Professor, Mills College.
                                      Study of 500 teenagers three years after high school
                                      graduation. Published in NYTimes, 7/31/10



                © 2011 www.getstoried.com                                                    72
Get Empathic




   © 2011 www.getstoried.com   73
Stakes

Why right now? (Context)
What forces at play? (EST)
What is cost of inaction?


          © 2011 www.getstoried.com   74
Get Honest




   © 2011 www.getstoried.com   75
Trust

How solution solves issue?
How build confidence?
What makes it believable?

         © 2011 www.getstoried.com   76
Get Proof




  © 2011 www.getstoried.com   77
Relationship

What role can I play in story?
How can I be a part of this?
What’s call to action?

           © 2011 www.getstoried.com   78
Get Engaged




   © 2011 www.getstoried.com   79
Motivations
Audience
Stakes
Trust
Relationship

       © 2011 www.getstoried.com   80
Final Recap

1. Something to believe in
2. Start with the messenger
3. Reframe the conversation
4. Story themes for volunteerism
5. Create story blueprint for project

              © 2011 www.getstoried.com   81
See it to Believe It




      © 2011 www.getstoried.com   82
“The process of putting
 your life into order with a
beginning, middle, and end
  forces you to see cause
         and effect.”

   - Catherine Barnes, The Moth
           © 2011 www.getstoried.com   83
Want to Improve Your Story?

         World’s Largest Virtual Conf on
             Storytelling (Feb 2012)



         Download free copy by visiting
            www.getstoried.com



          © 2011 www.getstoried.com        84

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Points of Light/HandsOn Innovation Hubs

  • 1. Storytelling: Building a Tribe of True Believers HandsOn InnovationHubs - December 2011 © 2011 www.getstoried.com 1
  • 2. BELIEFS © 2011 www.getstoried.com 2
  • 3. POP QUIZ Exploring Brand Perceptions Study in 2009 by BBMG of 2,000 consumers asked what brands they perceive as most environmentally and socially responsible in America. © 2011 www.getstoried.com 3
  • 4. BEST POP QUIZ Exploring Brand Perceptions Study in 2009 by BBMG of 2,000 consumers asked what brands they perceive as most environmentally and socially responsible in America. © 2011 www.getstoried.com 3
  • 5. BEST WORST POP QUIZ Exploring Brand Perceptions Study in 2009 by BBMG of 2,000 consumers asked what brands they perceive as most environmentally and socially responsible in America. © 2011 www.getstoried.com 3
  • 6. Something Tribal... © 2011 www.getstoried.com 4
  • 7. PRIUS VOLVO BENZ CIVIC © 2011 www.getstoried.com 5
  • 8. ETHOS ALUMNI FAITH DREAMS © 2011 www.getstoried.com 6
  • 9. People don’t buy a product, cause, or brand. They buy the story that’s attached to it. © 2011 www.getstoried.com 7
  • 10. Volunteer Bill of Rights Source: Beth Kanter © 2011 www.getstoried.com 8
  • 11. Volunteer Bill of Rights Source: Beth Kanter © 2011 www.getstoried.com 8
  • 13. WDYDWYD? © 2011 www.getstoried.com 10
  • 14. “Tell a story people can identify with as their own, and the need to persuade, convince, or sell them on anything disappears.” © 2011 www.getstoried.com 11
  • 15. Today’s Agenda 1. Something to believe in 2. Start with the messenger 3. Reframe the conversation 4. Story themes for volunteerism 5. How to story blueprint any idea © 2011 www.getstoried.com 12
  • 16. Help people locate themselves in your story © 2011 www.getstoried.com 13
  • 17. MY STORY Perpetual misfit, nerd, and outsider... © 2011 www.getstoried.com 14
  • 18. Born in Ohio, I Grew Up In: Bussiny Brentwood/L.A. Switzerland California © 2011 www.getstoried.com 15
  • 19. Inventor Artist/Teacher © 2011 www.getstoried.com 16
  • 20. I studied cultural anthropology and comparative religion © 2011 www.getstoried.com 17
  • 21. I’m better in the future... © 2011 www.getstoried.com 18
  • 22. Social Entrepreneur Volunteer Solutions CitySkills © 2011 www.getstoried.com 19
  • 23. Storytelling... © 2011 www.getstoried.com 20
  • 24. Storytelling... © 2011 www.getstoried.com 20
  • 25. consultant speaker © 2011 www.getstoried.com 21
  • 27. Read by 10,000 Change-Makers Since Dec 2009 © 2011 www.getstoried.com 22
  • 28. YOUR STORY © 2011 www.getstoried.com 23
  • 30. Back Story Exercise - What forces shaped you - Where you were born/raised - Who your parents are - What you studied in life - Why you see the world as you do - Why is volunteerism a passion? © 2011 www.getstoried.com 25
  • 31. “I had to know and understand my own story before I could listen to and help other people with theirs.” - Barack Obama © 2011 www.getstoried.com 26
  • 32. Discover Invisible Lines of Connection (there’s a science to it too...) © 2011 www.getstoried.com 27
  • 33. < HOW to tell the story > Having a story that’s WORTH telling © 2011 www.getstoried.com 28
  • 34. REFRAME THE CONVO © 2011 www.getstoried.com 29
  • 35. Peter Drucker’s Definition of “Entrepreneurship”: © 2011 www.getstoried.com 30
  • 36. Peter Drucker’s Definition of “Entrepreneurship”: INNOVATION © 2011 www.getstoried.com 30
  • 37. Peter Drucker’s Definition of “Entrepreneurship”: INNOVATION + MARKETING © 2011 www.getstoried.com 30
  • 38. Peter Drucker’s Definition of “Entrepreneurship”: INNOVATION + MARKETING (relevance) © 2011 www.getstoried.com 30
  • 39. Peter Drucker’s Definition of “Entrepreneurship”: INNOVATION + MARKETING (relevance) (credibility) © 2011 www.getstoried.com 30
  • 41. The Long Walk Home... © 2011 www.getstoried.com 31
  • 42. Entrepreneurs. Changemakers. Innovators. ‣How do you translate something new and different into mainstream acceptance? ‣How do you get others to believe, see, and care about the same things you do? © 2011 www.getstoried.com 32
  • 43. Brand Story Engagement How Constituents Locate Themselves in Your Story 1 2 3 Emotional Meaningful Pride of capital experiences belonging MOTIVATION PLATFORM OWNERSHIP  Mission   Memorable acts   Self-identification   Needs/interests   Symbolic celebration   Co-creation   Dreams/aspirations   Social connection   Status/recognition © 2011 www.getstoried.com 33
  • 45. Intermediary = Harder Story to Tell © 2011 www.getstoried.com 35
  • 46. Where do you feel misunderstood and under- appreciated? © 2011 www.getstoried.com 36
  • 47. You are the brand voice advocate for volunteerism. © 2011 www.getstoried.com 37
  • 48. Service is a Cultural Value © 2011 www.getstoried.com 38
  • 50. YOUR BIGGER STORY © 2011 www.getstoried.com 40
  • 52. FIND BIGGER STORY > context > culture > change © 2011 www.getstoried.com 42
  • 53. Choose a Point of View © 2011 www.getstoried.com 43
  • 54. Story of Place New York, NY Santa Cruz, CA Minneapolis, MN © 2011 www.getstoried.com 44
  • 55. Rates of Volunteerism Across the U.S. Source: Corp for Public Service 2011 © 2011 www.getstoried.com 45
  • 56. “Story is ultimately about relationship. The soul of the land becomes the soul of our culture not through information or data alone, but through the metaphor and analogy of story."                      - Peter Forbes © 2011 www.getstoried.com 46
  • 57. “What is a Healthy Community?” Portland, OR (Pacific NW) © 2011 www.getstoried.com 47
  • 58. Story of Place Exercise - What is unique about your city? - Describe the landscape - Describe the history - Describe the culture - Describe the assets - Describe the challenges - Describe the character © 2011 www.getstoried.com 48
  • 59. The bigger the story, the more room under the tent for people to locate themselves in it. © 2011 www.getstoried.com 49
  • 60. EVOLVING STORYLINES © 2011 www.getstoried.com 50
  • 62. The Evolution of AARP: Creating a Contrast Frame Old Story New Story Twilight Years Third-Age Elders/Retired 60 is the new 30 Tireless Defender Resource Center Transactional Relational © 2011 www.getstoried.com 52
  • 63. The multi-million dollar renovation of Laniākea into a Downtown Women’s Club “with a mission” broadened the appeal and benefits of membership Hawai’i Women’s Org ‣$5MM biz transformation of community nonprofit ‣Re-invented story, linking past/future into relevance ‣Story: what it means to be a working woman © 2011 www.getstoried.com 53
  • 64. The Evolution of YWCA of O’ahu: Creating a Contrast Frame Old Story New Story Philanthropy Membership Help Less Fortunate Working Women Social Justice Community Leadership Swim and Gym Downtown W Club © 2011 www.getstoried.com 54
  • 65. INDIVIDUAL Versus TEAM Special Olympics is trying to address the challenge of social isolation. Despite the highs of game-day achievement, athletes return back to their lives and experience separation or exclusion. © 2011 www.getstoried.com 55
  • 66. Old Story New Story INDIVIDUAL Versus TEAM Special Olympics is trying to address the challenge of social isolation. Despite the highs of game-day achievement, athletes return back to their lives and experience separation or exclusion. © 2011 www.getstoried.com 55
  • 67. The Evolution of Special Olympics: Creating a Contrast Frame Old Story New Story Individual achievement Social cohesion I am special We are similar Separate Inclusion Competitive glory Collaborative success © 2011 www.getstoried.com 56
  • 68. Evolution of HandsOn Story: Creating a Contrast Frame Old Story New Story © 2011 www.getstoried.com 57
  • 69. How You See Yourself = How You See the World = How the World Sees You © 2011 www.getstoried.com 58
  • 70. Session Recap 1. Something to believe in 2. Start with the messenger 3. Reframe the conversation 4. Story themes for volunteerism 5. Create story blueprint for project © 2011 www.getstoried.com 59
  • 71. Identity is destiny. © 2011 www.getstoried.com 60
  • 72. Want to Improve Your Story? World’s Largest Virtual Conf on Storytelling (March/April 2012) Download free copy by visiting www.getstoried.com © 2011 www.getstoried.com 61
  • 74. Story Blueprint: How to Map Your Message HandsOn InnovationHubs - December 2011 © 2011 www.getstoried.com 63
  • 75. DISBELIEF People aren’t believing, identifying, and buying into the old stories. © 2011 www.getstoried.com 64
  • 76. Control the frame. Own the story. © 2011 www.getstoried.com 65
  • 77. Become a MASTR Storyteller © 2011 www.getstoried.com 66
  • 78. Motivations Audience Stakes Trust Relationship © 2011 www.getstoried.com 67
  • 79. Motivations What inspired you to act? Why should I trust you? How is this relevant to me? © 2011 www.getstoried.com 68
  • 80. Get Personal © 2011 www.getstoried.com 69
  • 81. Story of Origin © 2011 www.getstoried.com 70
  • 82. Audience Who is audience (exactly)? How are you similar? (relate) What is their challenge? © 2011 www.getstoried.com 71
  • 83. 3 Types of Citizens 1. Personally Responsible Help people they know...donate blood 2. Participatory Citizens Active in community projects 3. Justice-Oriented Citizens Examine causes and possible solutions Source: Joseph E. Kahne, Professor, Mills College. Study of 500 teenagers three years after high school graduation. Published in NYTimes, 7/31/10 © 2011 www.getstoried.com 72
  • 84. Get Empathic © 2011 www.getstoried.com 73
  • 85. Stakes Why right now? (Context) What forces at play? (EST) What is cost of inaction? © 2011 www.getstoried.com 74
  • 86. Get Honest © 2011 www.getstoried.com 75
  • 87. Trust How solution solves issue? How build confidence? What makes it believable? © 2011 www.getstoried.com 76
  • 88. Get Proof © 2011 www.getstoried.com 77
  • 89. Relationship What role can I play in story? How can I be a part of this? What’s call to action? © 2011 www.getstoried.com 78
  • 90. Get Engaged © 2011 www.getstoried.com 79
  • 91. Motivations Audience Stakes Trust Relationship © 2011 www.getstoried.com 80
  • 92. Final Recap 1. Something to believe in 2. Start with the messenger 3. Reframe the conversation 4. Story themes for volunteerism 5. Create story blueprint for project © 2011 www.getstoried.com 81
  • 93. See it to Believe It © 2011 www.getstoried.com 82
  • 94. “The process of putting your life into order with a beginning, middle, and end forces you to see cause and effect.” - Catherine Barnes, The Moth © 2011 www.getstoried.com 83
  • 95. Want to Improve Your Story? World’s Largest Virtual Conf on Storytelling (Feb 2012) Download free copy by visiting www.getstoried.com © 2011 www.getstoried.com 84

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