1. SharePoint
Identity Crisis...
The Questions the Business Super End
User Need to Ask of their Organizations
and of SharePoint
2. SharePoint in 20 words or less
• Better yet 140 characters and I’ll
spot you # (hash marks)
2
3. CMS Watch ‘09 SharePoint Report
SharePoint is not a product that can or
should be “turned over to business” in a
tactic conspiracy between IT and business
units so they don’t bother each other.
3
4. Who are you?
Business Supper User
Think like the
business
Talk like IT
Understand
SharePoint
Act on it
4
8. What is the culture?
• Collaboration Maturity
– (Lee Reed’s series on EUSP)
• Info lock down
• Individualist or group minded
• Are you ready for Social Media?
• How much of business critical
software can interface easily with
SharePoint?
8
19. Good tools
• Notes and step guides
• Blog sphere
• Twitter
• Screen Capture Software:
– Captivate or Camtasia
• Project Management basics
19
20. What deciders want to hear
or see
• Governance
• Notification automation
– Alerts and workflows
• Project Management terminology
and concepts
• Have a minor branding solution
ready to go
• Get multi-media on your site
21. Getting Buy in from End Users
• Don’t tell people what SharePoint is
tell them what your site is !
• Be ready to explain and show basic
navigation, over and over again.
• Translate SharePoint-ish
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22. More good ideas
• Build up a repository of content &
rotate highlighting them
– Interview blog posts (Parts 1-3)
– Existing help tutorials, glossaries,
procedures
– HR or New Hire forms, docs,
compliance trainings
– Look to replace existing solutions:
• LMS & Newsletters
22
27. Connecting people with
purpose / Web 2.0 Case
• Who owns 2.0?
– Especially underlying SharePoint and content
infrastructures
• What areas of 2.0 governance should be
approved?
• What regulations are relevant and how do we
comply?
• What stimulus would push for people to post?
– Examples of what to do and not do
• Where do we want 2.0 champions to focus on?
– Phases 1, 2, 3
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28. Connecting people with
purpose / Web 2.0 Case
• Who Supports this?
• Who/How are people going to be trained?
• Should 2.0 and Business centric sites be
incorporated together or left to exist on
their own?
• What happens when pilot budget runs
out?
– Requests for site configuration and space
28
29. Connecting people with
purpose / Web 2.0 Case
• How do we get funding for this new
project?
• Who needs to approve this project?
• Who is accountable for 2.0 results?
• What should be spent on 2.0 this
year?
• And we haven’t event addressed
content flows...
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30. Result
Infrastructure was not addressed and bugs
between native SharePoint and the 3rd Party
add-ons began to pile up 30
31. Focus + Enablers = Business Value
Communication Business Needs Discover & connect with biz & IT
Collaboration People Share tacit knowledge
Capture organic growth
Innovation Web 2.0 Trends Organizational transparency
Productivity Strategy Broad participation
Governance Technology
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32. Support Tools
Political Landscape Easy SharePoint Wins
Org’s Culture
OOTB Solutions
Self Sufficiency
Business Players
IT players
Blog sphere
Governance
SharePoint-ish
3rd Party Vendors
Taxonomy End User Analysis
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33. The fight is won or lost far away from
witnesses - behind the lines, in the gym,
and out there on the road, long before I
dance under those lights.
Muhammad Ali
Twitter: @SharPtContender
Blog: www.sharepointcontender.com
Email: mhinckley@gmail.com
LinkedIn: http://www.linkedin.com/in/mhinckley
