Sarah Thomas Occupational Therapist, Department of Family and Community Services, Ageing Disability and Home Care (ADHC) (P38, Wednesday, NZI 4 Room, 11.30-12)

1. Spreading the Word!

2. Spreading the Word!

3. The Assignment:
 Develop a MH Training Package for Line Managers within
ADHC
 To provide a knowledge of;
 Policy and Legislation
 Risk Management Process
 Current documentation requirements
 Client Manual Handing Plans
 Why?
 WHS Act requirements
 Improve MH incident/injury rates in organisation

4. The obstacles
 1000 Line Managers
 Geographically located
across the whole of NSW
Australia
 Budget to develop and run
the training of $35,000 AUS
 All Managers to have training
within 12 months
 Turn over of staff. New staff
will require training on
commencement
 You work casually, 2 days
per week

5. The solution!
 Development of On Line
Training Package
 Online education was
defined as “instructional
material transmitted and
delivered via a personal
computer to learners at
locations remote from that of
the instructor”
(Donavant,2009:225)

6. Presentation Outline
 Demonstration of package
 Benefits of on line training for ADHC
 Difficulties with on line training for ADHC
 Measuring outcomes

7. Demonstration of the Package
 http://adhc.e3learning.com.au

8. Advantages of on line training
 Access for staff regardless of employment status, shifts
worked and geographical location
 Convenient- allows workers to complete at time that
suits, doesn’t remove lots of people from the work floor
simultaneously
 No need to wait until adequate numbers to run a course
 Consistency of training content
 Ease of updating content
 Ease of reporting
 Ease of maintaining a training data base
 Cost

9. Cost Comparison
 Cost comparison done
between online training vs
face-to-face training
 Cost of online training
package= $38 703
 Cost of face-to-face training
package=$64 877
 Saving of $26 174 or
40%

10. $35,000
$30,000
$25,000 Development Cost
(external)
$20,000 Salary of Staff
Developing Package
$15,000 Travel Costs
$10,000
Trainer Cost (90
days)
$5,000
$0
On Line Face-to-Face

11. Disadvantages of Online Training
 Some content not appropriate for on line training
 Difficult to find commercially available package that meets
the exact requirements of the organisation. Therefore
have to custom build course
 Set up cost may be prohibitive
 Some employees may lack technological skills required.
 No face to face interaction, inability to get feedback on
questions immediately
 Capability with organisations technology

12. Measuring Outcomes:
 Several inbuilt measures available including;
– tracking participation per region etc
– Collated on-line quiz results
– Collated results from participants survey
 Pre and post numbers of referrals to the unit
 Pre and post numbers of CMHPs completed
 Sample survey in targeted region 3 months post
completion

13. References
 Courville, R. (2009) How to Move Your Training Program Online; A global Shift in
Training Best Practices.
 Donavant, B.W (2009) To internet of Not?: Assessing the Efficacy of Online
Police Training. American Journal of Criminal Justice, 34, 224-237
 Everley, M. (2011) Training Methods. The RoSPA Occupational Safety and
Health Journal, September, 29-32
 Haley, C.K (2008) Online Workplace Training In Libraries. Information
Technology and Libraries, March, 33-40
 Johnson, D.A., & Rubin, S. (2011) Effectiveness of Interactive Computer-Based
Instruction: A Review of Studies Published Between 1995 and 2007.
Journal of Organizational Behaviour Management, 31, 55-94
 Little, J. (2009) Don’t just Enlighten: Engage. Retrieved December 2011, from
http://www.pharmrep.com
 Rossett, A., & Marshall, J. (2010) E-Learning: What’s old is new again. T & D
 Sake, A.M., & Haccoun, R.R. (2008) In the “Third- Generation Model” New and Is
it the Holy Grail of Adaptive Learning? Industrial and Organizational
Psychology, 1, 480-483
 TrainingIndustry,Inc. Citrix/Online, How to Promote the Value of Online
Training within Your Organisation.

14. Sarah Thomas
Occupational Therapist
Dept of Family and Community Services
Ageing Disability and Home Care- Australia
Sarah.Thomas@facs.nsw.gov.au