Metricus enables IT decison making in organizations. Using best practice metrics, data management tools and advanced business intelligence functionalities. Metricus provides service desk operations with a clear view on their performance, it tells IT management how IT resources are being utilized right now and what improvements can be made, and it helps organizations to better understand how their outsourced IT is being managed.

1. Metricus Clarity on the performance of IT Metricus at a Glance Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Awardby three independent juries.

2. Metricus provides clarity on the performance of IT and enables effective IT decision making Copyright ©2009, ITpreneurs B.V. All rights reserved. 2 Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities. Using Metricus IT managers can determine if IT services or processes are being performing as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives.

3. IT Performance Management is about measuring, improving, and demonstrating the value of IT Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 3 Define what is important to you and what you should measure Measure your IT performance through best practice KPIs and performance data Initiate improvement activities based on historic data and scenario planning Manage the ongoing process and present decision making information to relevant stakeholders in your organization

5. IT balanced scorecard KPIs, Cost Control KPIs, Green IT KPIs

7. Highly visual dashboards for your CIO presenting a holistic view across functions and teams

9. Scenario Planning using cause-and-effect diagrams

10. Six Sigma charts help you identify process flaws

12. Manage KPI settings, trends, target, tolerance, definitions

13. Ability to customize reports, or add your own KPIsManage

14. Define - Structured KPIs drive IT Performance Management Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 5 IT KPIs (that are aligned with the business strategy) play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements Over 600 Timely, accurate, and quality IT metrics and measures (KPIs) in Metricus Business Leadership IT Balanced Scorecard Business Strategy drives IT management IT process health dashboards IT Strategy drives IT departments Functional and process scorecards Processes and Activities Categories: ITIL v3, IT Services, Infrastructure, Service Level Management, COBIT, ISO/IEC 20000, Green IT, Balanced Scorecard, and more..

16. Provide a one glance view on the current state of the organization/process or activities.

17. Typically used by CIOs, IT Management and business users.Metricus Dashboard from the Service Request Module Measure- Dashboards, Scorecards, Reports 6

18. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 7 Measure- Dashboards, Scorecards, Reports Six Sigma charts For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes Comprehensive Dashboards A typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information. These two elements together allow you to take adequate decisions for the future

21. Upload templates via FTP to Metricus

24. Comparing historic information is important to be able to define policies for the future

26. With this knowledge, you can create various models and scenarios that allow you to meet your expected results

28. Metricus Features Included in Metricus Modules Included in Metricus Enterprise Included in Metricus for Consultants Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription Dashboard, Scorecard and Data Analysis Templates All Modules are included in Enterprise SaaS Up to 25 KPIs with ‘meta’ information relevant to the use of KPIs Partners provide consulting services around Metricus kpi Sandbox environment Scripts, templates and guidance relevant to the integration of data No minimum number of users Ability to integrate consultant specific KPIs or knowledge Fully customizable according to customer specifications Modular approach, pay as you go Standard Metricus Platform Features applicable to all products Documentation is available to support the use and configuration of Metricus Metricus provides end-user support, including support in managing data Data management part of initial configuration Globally accessible, browser based, fully managed End-user training online or face to face Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 13

29. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 14 for more information visit www.metricus.com