During the session, "Marketing and Sales: We Need To Talk with April Dunford (RocketWatcher), Ally Motz (SiriusDecisions), Renny Monaghan (Salesforce.com) and Ian Gilbert (Third Core)", Ally Motz shared some great information talked about having service-level agreements (SLA). When close over 90% indicated that they did not have a service-level agreement (SLA) in place for lead hand-off nor lead management, Ally was compelled to share some information with meshmarketing as a followup. Thanks to Albert (Ally) Motz, President & CEO of SiriusDecisions Canada Inc, for his on-going support and this sample SLA.