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Ob12 08st
1.
© 2007 Prentice
Hall Inc. All rights reserved. Emotions and Moods Chapter EIGHT
2.
3.
What Are Emotions?
© 2007 Prentice Hall Inc. All rights reserved. Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
4.
© 2007 Prentice
Hall Inc. All rights reserved.
5.
6.
© 2007 Prentice
Hall Inc. All rights reserved. Mood as Positive and Negative Affect
7.
8.
9.
10.
External Constraints on
Emotions © 2007 Prentice Hall Inc. All rights reserved. Organizational Influences Cultural Influences Individual Emotions
11.
Emotional Labor ©
2007 Prentice Hall Inc. All rights reserved. Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
12.
Felt versus Displayed
Emotions © 2007 Prentice Hall Inc. All rights reserved. Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
13.
14.
15.
Affective Events Theory
(AET) © 2007 Prentice Hall Inc. All rights reserved. E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.
16.
17.
18.
19.
20.
21.
22.
© 2007 Prentice
Hall Inc. All rights reserved. Chapter Check-Up: Emotions and Moods Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss with a classmate . Hint: Consider this woman! Why might she NOT always feel this way?
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