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Think vs Thought, Mobile engagement at the point of influence - Fieldagent
- 8. Zero Moment of Truth
(determining a need/want)
First Moment of Truth
(product/service selection)
Second Moment of Truth
(product/service usage)
Point of Influence™:
© Field Agent, Inc. 2014
- 9. Power of the Crowd
(24/7 and Global)
© Field Agent, Inc. 2014