Presentation about etiquette of Commerce's English Club, from Van lang University

2. WHAT IS THE BASIC
ETIQUETTE?

3. DEFINITION
A set of rules for behaving
correctly in social
[Macmillan Dictionary]

4. BASIC ETIQUETTE
 Practice basic courtesy.
 Hold doors open for other
people
 Speak politely.
 Give up your seat on public
transportation.
 Congratulate people.
 Be a courteous driver.
 Know how to greet people.
 Manage introductions with
grace.
 Groom yourself appropriately.
 Write thank-you notes.

5. DINING MANNERS

6. Don't chew with your mouth
open
Say "excuse me" whenever
you need to leave the table.
Ask for someone to pass you
a dish or a seasoning.
Don't put your elbows on the
table when you're eating.
Know how to manage
informal and formal place
settings.
Hold your utensils
Know how to rest your
utensils.

7. DINNING MANNERS

8. OFFICE ETIQUETTE

9. PHONE ETIQUETTE

10. PHONE ETIQUETTE
 Only use your phone in appropriate settings.
 Ensure the number you have is correct.
 Check your voice!
 Practice basic conversational courtesy
 Give people a chance to answer their phone!
 Know how to answer the phone.
 Put someone on hold politely

11. SITUTATION 1
1. You texted someone a really personal message
and realized it went to the wrong person.
2. I work with a person who won’t stop talking.
I can’t get my job done because he walks in
my office, sits down and won’t leave.

12. INTERNATIONAL ETIQUETTE
 Chinese like to be formally
introduced and if they at first
seem unfriendly, it is because they
are taught not to show emotion.
 Chinese expect to greet people
with a handshake and may nod or
slightly bow the head.
 Never call someone by their last
name.
 Too much praise is considered
poor etiquette. Do not overdo
your thanks
CHINA

13. INTERNATIONAL ETIQUETTE
 First impressions really
count, including good dress
sense.
 Don't get too friendly too soon.
 Be punctual for meetings.
 A nod of the head will generally
suffice.
 A bow of the head also
expresses thanks or an apology.
 Gifts such as souvenirs from
your home country are gratefully
accepted
ITALYJAPAN

14. INTERNATIONAL
ETIQUETTE
 Spain
 Handshakes are generous but don't be the first to use body
contact.
 Personal qualities are valued over professional ability so be prepared
to spend time getting to know your host.
 Do not be offended if your host is late as most Spaniards do not
take punctuality for business meetings seriously.

15. INTERNATIONAL
ETIQUETTE
 http://www.youtube.com/watch?v=_hYO_ZNUF-Y
AMERICAN etiquette

16. CONSERVATION
ETIQUETTE
 http://www.youtube.com/watch?v=H0a_vUhhAks
Conversation

17. JUST FOR FUN

18. THANK YOU
FOR ATTENDING!