2. Team Communication:
Oral Reporting
Report abnormal observations and results
to supervisor immediately
Report observations, test results, and
patient requests to supervisor and care
provider prior to leaving area
Team reports occur at team meetings
and the end of shifts
1.02 Understand effective communication 2
3. Team Communication:
Written Reporting
The chart is a legal
document
Information must be
accurate
Test results or
observations are
documented on the
patient’s medical record
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4. Team Communication:
Written Reporting
Use correct grammar
and sentence structure
Amending the patient’s
record
Make a straight line
through the statement
Record date and initial
Do not erase or use
whiteout
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5. Team Communication:
Electronic Reporting
Electronic patient records
Computer networks provide fast and easy
access to patient data
history
diagnostics
research
Used to request patient diagnostic or
treatment information
Input via tablet, voice, or keyed
entry
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6. Team Communication:
Electronic Reporting
Safety measures must be implemented
Confidentiality and HIPAA training
Password protection
Limited personnel access
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7. Communication Technology
Fax
Follow agency policies regarding
transfer of patient records
Protect patient confidentiality
Use cover page
Confirm delivery to intended
recipient
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8. Communication Technology
Internet
Healthcare providers utilize the
web to provide:
information
education
Protect username and password
Verify credibility of websites
used for research
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9. Communication Technology
Email
Be professional in content and
grammar
Make your message clear and
concise.
Respond in a timely manner
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10. Communication Technology
Email
Check for spelling and grammar
errors.
Let your reader know if no
response is required.
If you reference another individual
in your e-mail, you should CC that
person.
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11. Communication Technology
Email
Include contact information
E-mail can lead to miscommunication because
tone of voice cannot be heard
REMEMBER - Rules of confidentiality and
privileged communication apply to e-mail.
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12. Journal #2 – Influences on
Patient Communication
Mrs. Summers is an alert, ambulatory,
85-year-old patient. She resides in
Sunny Care Assisted Living Center.
You observe that she argues about
everything and with everyone. You
cannot remember her ever agreeing to
or being willing to do anything.
Continued on next slide
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13. Journal #2 – Influences on
Patient Communication
Clearly identify some influences on
Mrs. Summers’ behavior.
Include at least 3 communication
strategies the healthcare team could
use to improve their relationship with
Mrs. Summers thereby improving her
care.
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14. Journal #3 – Patient Engagement
Following the medical plan, you are
helping Mr. Green learn to use a walker
after his stroke. The greatest challenge
is that his wife and family tell him that
he does not have to bother with learning
to get around himself. Now that he is
retired due to disability, they tell him
that he can just sit in bed and watch
television. How would you talk to Mr.
Green and his family about the
importance of staying mobile?
1.02 Understand effective communication
14