The document discusses various topics related to effective communication and workplace relationships. It addresses how communication is important for business relationships, how communicating well can improve self-esteem, and how to develop and maintain trust within the workplace through being understanding, fair, open, consistent and integrity. It also discusses role playing, asking "what if" questions, brainstorming, personal branding, respect, grooming, and setting clear directions and expectations as goals.

1. Tan Mei Ling
0104310
Chong Zheng Woo
0104305

2.  Communication is the most important tool
in business. Every type of business
relationship rises and falls on the skills of
communication.
 Communicate well improve self esteem.

3.  Trust is a fragile thing — hard to create
and easy to destroy. How do you develop
and maintain trust within the workplace?
 Be more understanding.
 Be fair to everyone in the workplace.
 Openness
 Integrity
 Consistency

4.  Role-playing-Role-playing can give you a
different perspective that can lead to
helpful ideas. For example, if you are a
salesperson, a role-playing session where
you pretend to be the customer can give
you a much better understanding of what
your customer is thinking during your
presentations.

5.  Asking"What-If" Questions-The process of
asking "what if" questions can lead to new
discoveries that result in improvements or
growth. For example, you can consider
what would happen if you started to
perform a process in the opposite manner
of how you currently do it or if you added
weekend hours of operation. “What if”
questions are often the source of big idea.

6.  Brainstorming-Brainstorming allows a
group of people to contribute ideas on a
topic without regard to how practical they
may be. The purpose is to come with an
"outside the box" solution that might not
occur otherwise. Another advantage is that
you'll receive input from several people
instead of just one or two individuals.

7.  When employees successfully brand
themselves as experts in an industry, both
the employee and the employer can
achieve measurable benefits.
 Personal branding is becoming recognized
as a necessary and valuable strategy for
professionals across all industries.

8.  Branding yourself help to define who you are.
 Branding yourself is a way to associate great
value about yourself.
 Improved brand perception which can
positively affect marketing goals and improve
recruiting by becoming a more desirable
employer within your industry segment.

9.  Respect can be defined as consideration
for self and of others.
 Respect includes:-
 consideration for other people's privacy,
 their physical space and belongings.
 Respect for different viewpoints,
philosophies, physical ability, beliefs and
personality.

10.  In
order to earn the respect of others, one
must first have respect for themselves.
One must recognize they are a person
worthy of respect.

11.  Grooming describes basic personal hygiene
as well as the process that prepares
employees for a specific position within a
company.
 Personal grooming also determines the
impression you make on people and how you
feel about yourself. Someone who has good
personal grooming habits looks clean, neat.

12.  While,organizational grooming promotes
everyone attend to their personal grooming
to keep a healthy work environment it is
also a more specialized program offered
by companies to prepare an employee to
climb the corporate ladder.

13.  Personal grooming can help demonstrate
organizational commitment and is a sign of
respect for yourself and your job.
Depending on where you work, dress
codes will vary. These clothes should be in
fashion or work-appropriate, meaning wear
a suit to work instead of what you would
wear to a club.

14.  Setting Clear Directions:-
What is it you need to do? What is it you
need to achieve? These goals need to be
specific, measurable, achievable, results-
focused and time-bound.

15.  Clarify Expectations:-
These will help guide you in your next phase
of action and also growth in the company. It
will also allow you to benchmark yourself as
you go along. You need not wait till
performance evaluation to get feedback
from your manager. You can also ask for
feedback informally as you go along.

16.  Basis For Development Needs:-
Goal setting in the workplace also allows for
assessing your development needs. What
are the things that you need to be trained
on? What do you lack that the company can
help via training and coaching programs?