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Change Management:
         The masters of the universe, part 1   *




                     The 50 greatest leaders




* First 18 leaders
What do they have in common?
Their ideas travel through
                  time




                                       They
                                       have
                                       a vision


They are Great social networkers
They stimulate change
They convince employees and clients

They have a huge rolodex
They are persistent. Never give up
They are optimistic
They are open to the world
They are men of




           humility   &   integrity
9 visionaries
Robert Owen              (1771−
                         (1771−1858)

  Social reformer
   Social reformer

  Pioneer in human capital
   Pioneer in human capital
  and education investment             Lessons learned:
   and education investment

  First Infant School                    Best workers need
   First Infant School                 best working conditions.
  Creche for working mothers           Best working conditions
   Creche for working mothers          mean best workers
  Free medical care…
   Free medical care…                    Education and training
                                       lead to quality and
                                       productivity
Henry Ford             (1863−
                       (1863−1947)
                                      Lessons learned:
“A car for all”
 “A car for all”                        Every dollar counts
$5 per day wage
 $5 per day wage                        Part of the benefits shall
                                      be distributed to workers
Scientific organization of work
 Scientific organization of work
                                        Mass production means
“A business that makes nothing
 “A business that makes nothing       cost saving and cheaper
but money is aapoor business”
 but money is poor business”          products
Control of the entire supply chain
 Control of the entire supply chain
Henry Luce              (1898−
                        (1898−1967)



                                      Lessons learned:

badly informed people, no                Complex
 badly informed people, no            information can be
time to read
 time to read                         summarized in one
News magazine                         page
 News magazine

short articles summarizing              A new business
 short articles summarizing           may take several
important events
 important events                     years to generate
News treated as aanovel               profits
 News treated as novel
William“Bill”
William “Bill” Allen              (1900−
                                  (1900−1985)

                             6 years




                                        Lessons learned:
 Introduction of the jet
  Introduction of the jet
 transportation
  transportation                          Ban “mission impossible”
 B 737: best selling
  B 737: best selling                     Long term reflexion means short
 commercial aircraft in
  commercial aircraft in                term innovation
 aviation history
  aviation history
                                          Integrity and shyness are part of
 Introduction of mass air
  Introduction of mass air              leadership components
 transportation
  transportation
Walt Disney   (1901−
              (1901−1966)
                                         Father of the entertainment
                                          Father of the entertainment
                                         industry
                                          industry

                                         Father of merchandising
                                          Father of merchandising
                                         and sponsoring
                                          and sponsoring

                                         Inventor of the multiplane
                                          Inventor of the multiplane
                                         camera
                                          camera



                            Lessons learned:

                               Learn from your failure, then take
                            risks

                              Creative company leads to creative
                            employees

                              Binding contract is much better than a
                            handshake
Yvon Chouinard                       (1938)

10% of the profits for environmental
 10% of the profits for environmental
protection
 protection

On-site healthy cafeteria and child care,
 On-site healthy cafeteria and child care,
flexible working hours…
 flexible working hours…

Coolest company on the planet
 Coolest company on the planet

         Lessons learned:

           Motivation of employee is the key

           Company must be an outstanding
         place to work

           Environmental activism shall cover
         the entire supply chain

          Sustainable development is
         compatible with industry practices
Muhammad Yunus                         (1940)
                                       Nobel peace price 2006
                                        Nobel peace price 2006

                                       Father of microcredit and microfinance
                                        Father of microcredit and microfinance

                                       Creator of the Grameen bank, “bank of the
                                        Creator of the Grameen bank, “bank of the
                                       village”
                                        village”

                                       96.5% success rate
                                        96.5% success rate



Lessons learned:

  Trust based working system works

  Microcredit eradicates poverty

  Social business shall be developed
Jeff Bezos             (1964)

E-business pioneer
 E-business pioneer

Orders originated from 45 countries after
 Orders originated from 45 countries after
only one month
 only one month

Business driven by customer satisfaction
 Business driven by customer satisfaction

+114% growth and +374% benefits
 +114% growth and +374% benefits
between 2006 and 2009
 between 2006 and 2009



                                             Lessons learned:

                                               Each decision shall be correlated wih
                                             customer satisfaction

                                               Data rather than intuition
Jack Ma               (1964)
                                        One of the greatest success story in
                                         One of the greatest success story in
                                        China
                                         China

                                        Alibaba, world largest Business to
                                         Alibaba, world largest Business to
                                        business ecommerce platform
                                         business ecommerce platform

                                        Alipay has become aaleading online
                                         Alipay has become leading online
                                        payment platform in China
                                         payment platform in China

                                        Ma: one of "China's Most Powerful
                                         Ma: one of "China's Most Powerful
                                        People“, listed in “world’s 100 most
                                         People“, listed in “world’s 100 most
                                        influential people”
                                         influential people”

                                        eBay shut down its own site in China
                                         eBay shut down its own site in China

Lessons learned:

  For SMEs, Internet is best media to
compete with large corporation

  Business strategy shall adapt with
local country constraints

  eB2B is a huge market
9 innovation virtuosos
Matthew Boulton                    (1728−
                                   (1728−1809)



One of the most influential
 One of the most influential
entrepreneur during industrial
 entrepreneur during industrial
revolution
 revolution                                      Lessons learned:
Pioneer in modern production
 Pioneer in modern production                       Political lobbying can
techniques
 techniques                                      influence your business
Founder of the Lunar society:
 Founder of the Lunar society:                     Industry shall endow
meeting of fertile minds
 meeting of fertile minds                        scientific research
Partnership with James Watt for
 Partnership with James Watt for                   High Technology
the steam engine
 the steam engine                                companies shall offer
                                                 service and expertise
Sold the steam engines with
 Sold the steam engines with
service, maintenance, training…
 service, maintenance, training…
George Merck                       (1894−
                                   (1894−1957)

R&D rather than Marketing
 R&D rather than Marketing

Invested heavily in R&D, 5%+ of
 Invested heavily in R&D, 5%+ of
the income from 1933 onwards
 the income from 1933 onwards

Discovered and industrialized:
 Discovered and industrialized:
vitamin B12, cortisone,
 vitamin B12, cortisone,
streptomycin
 streptomycin

Mergers with Powers-Weightman-
 Mergers with Powers-Weightman-
Rosengarten, with Sharp &
 Rosengarten, with Sharp &                       Lessons learned:
Dohme, …
 Dohme, …
                                                   Best R&D is key to
                                                 success

                                                   A healthy company
                                                 can absorb bigger
                                                 competitor
Paul Galwin             (1895−
                        (1895−1959)



   From failure to failure to failure
    From failure to failure to failure
   and to Motorola!
    and to Motorola!                       Lessons learned:
   From car radio to police radio
    From car radio to police radio            Innovation can result
   receiver, to Handie Talkie, to first
    receiver, to Handie Talkie, to first   from failure
   FM Portable Two-Way Radio for
    FM Portable Two-Way Radio for
   the US army…
    the US army…                             Never give up!
   1973, first portable cellular phone
    1973, first portable cellular phone
Thomas Watson                      (1914−
                                   (1914−1993)
60/70s: IBM and the 77dwarves
 60/70s: IBM and the dwarves

1958: Watson triple R&D funds,
 1958: Watson triple R&D funds,
10% of the revenue
 10% of the revenue

1952 to 1958: from 500 to 4000
 1952 to 1958: from 500 to 4000
researchers.
 researchers.

IBM, one of the first to follow
 IBM, one of the first to follow
Moore’s law
 Moore’s law
                                                 Lessons learned:
55billions invested in the 360
   billions invested in the 360
machine
 machine                                           Do not sell a machine,
                                                 sell a solution

                                                   Be your own
                                                 competitor

                                                    R&D shall collect
                                                 information from
                                                 customer
Akio Morita                  (1921−
                             (1921−1999)

Morita era =                               Lessons learned:
Morita era =

1950, tape recorder                          Innovation ends when
 1950, tape recorder
                                           the product is perfectly
                                           adapted to the market
1957, transistor radio
 1957, transistor radio
                                             Failure is acceptable,
                                           but never do twice the
1960, transistor tv                        same
 1960, transistor tv
                                             only curious and
1975, video tape recorder                  ambitious people shall
 1975, video tape recorder
                                           be recruited

1979, walkman
 1979, walkman


1980, CD
 1980, CD
Francois Michelin                        (1926)

Started as aablue collar worker
 Started as blue collar worker

1958, only Michelin X types can
 1958, only Michelin X types can
support the Ferrari 365 GTB “Daytona”
 support the Ferrari 365 GTB “Daytona”
280km/h speed.
 280km/h speed.

Huge investment in sports competition
 Huge investment in sports competition

1981, Michelin equipped F15 and
 1981, Michelin equipped F15 and
mirage aerial fighters
 mirage aerial fighters
                                                  Lessons learned:

                                                    Executives shall be
                                                  familiar with all
                                                  functions in the
                                                  company

                                                    Innovation leads to
                                                  bigger market
Hiroshi Yamauchi   (1927)




             Lessons learned:

               Core business is
             better than
             diversification

               Profit driven by
             recharge, not based on
             product
Steve Jobs                 (1955)



Steve Jobs = “iGod”, the
 Steve Jobs = “iGod”, the
technology guru
 technology guru

1976, Steve Wozniak and
 1976, Steve Wozniak and
Steve Jobs launch Apple I I
 Steve Jobs launch Apple
(sold 666.66$)
 (sold 666.66$)                     Lessons learned:
1977, Steve Jobs dream,
 1977, Steve Jobs dream,              Products must be
Apple IIII= “One man, One
 Apple = “One man, One              the best for each
computer”
 computer”                          customer segment
1997, Jobs comes back
 1997, Jobs comes back                High Tech means:
and then launches iMac,
 and then launches iMac,            technology AND
iBook, iTunes, iPod,
 iBook, iTunes, iPod,               design AND usability
iPhone and iPad
 iPhone and iPad
                                      Innovative products
2009, CEO of the decade
 2009, CEO of the decade            deserves innovative
                                    launch
Larry Page   (1973),   Sergey Brin   (1973)




                                      Lessons learned:

                                        Just relax, this is not
                                      a problem

                                        Always set new
                                      targets

                                       Creativity based
                                      working methodologies
Meet SEB
http://www.linkedin.com/in/meetseb

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Change Management: The Masters of the Universe Part 1 Lessons

  • 1. Change Management: The masters of the universe, part 1 * The 50 greatest leaders * First 18 leaders
  • 2. What do they have in common?
  • 3. Their ideas travel through time They have a vision They are Great social networkers
  • 4. They stimulate change They convince employees and clients They have a huge rolodex
  • 5. They are persistent. Never give up They are optimistic They are open to the world
  • 6. They are men of humility & integrity
  • 8. Robert Owen (1771− (1771−1858) Social reformer Social reformer Pioneer in human capital Pioneer in human capital and education investment Lessons learned: and education investment First Infant School Best workers need First Infant School best working conditions. Creche for working mothers Best working conditions Creche for working mothers mean best workers Free medical care… Free medical care… Education and training lead to quality and productivity
  • 9. Henry Ford (1863− (1863−1947) Lessons learned: “A car for all” “A car for all” Every dollar counts $5 per day wage $5 per day wage Part of the benefits shall be distributed to workers Scientific organization of work Scientific organization of work Mass production means “A business that makes nothing “A business that makes nothing cost saving and cheaper but money is aapoor business” but money is poor business” products Control of the entire supply chain Control of the entire supply chain
  • 10. Henry Luce (1898− (1898−1967) Lessons learned: badly informed people, no Complex badly informed people, no information can be time to read time to read summarized in one News magazine page News magazine short articles summarizing A new business short articles summarizing may take several important events important events years to generate News treated as aanovel profits News treated as novel
  • 11. William“Bill” William “Bill” Allen (1900− (1900−1985) 6 years Lessons learned: Introduction of the jet Introduction of the jet transportation transportation Ban “mission impossible” B 737: best selling B 737: best selling Long term reflexion means short commercial aircraft in commercial aircraft in term innovation aviation history aviation history Integrity and shyness are part of Introduction of mass air Introduction of mass air leadership components transportation transportation
  • 12. Walt Disney (1901− (1901−1966) Father of the entertainment Father of the entertainment industry industry Father of merchandising Father of merchandising and sponsoring and sponsoring Inventor of the multiplane Inventor of the multiplane camera camera Lessons learned: Learn from your failure, then take risks Creative company leads to creative employees Binding contract is much better than a handshake
  • 13. Yvon Chouinard (1938) 10% of the profits for environmental 10% of the profits for environmental protection protection On-site healthy cafeteria and child care, On-site healthy cafeteria and child care, flexible working hours… flexible working hours… Coolest company on the planet Coolest company on the planet Lessons learned: Motivation of employee is the key Company must be an outstanding place to work Environmental activism shall cover the entire supply chain Sustainable development is compatible with industry practices
  • 14. Muhammad Yunus (1940) Nobel peace price 2006 Nobel peace price 2006 Father of microcredit and microfinance Father of microcredit and microfinance Creator of the Grameen bank, “bank of the Creator of the Grameen bank, “bank of the village” village” 96.5% success rate 96.5% success rate Lessons learned: Trust based working system works Microcredit eradicates poverty Social business shall be developed
  • 15. Jeff Bezos (1964) E-business pioneer E-business pioneer Orders originated from 45 countries after Orders originated from 45 countries after only one month only one month Business driven by customer satisfaction Business driven by customer satisfaction +114% growth and +374% benefits +114% growth and +374% benefits between 2006 and 2009 between 2006 and 2009 Lessons learned: Each decision shall be correlated wih customer satisfaction Data rather than intuition
  • 16. Jack Ma (1964) One of the greatest success story in One of the greatest success story in China China Alibaba, world largest Business to Alibaba, world largest Business to business ecommerce platform business ecommerce platform Alipay has become aaleading online Alipay has become leading online payment platform in China payment platform in China Ma: one of "China's Most Powerful Ma: one of "China's Most Powerful People“, listed in “world’s 100 most People“, listed in “world’s 100 most influential people” influential people” eBay shut down its own site in China eBay shut down its own site in China Lessons learned: For SMEs, Internet is best media to compete with large corporation Business strategy shall adapt with local country constraints eB2B is a huge market
  • 18. Matthew Boulton (1728− (1728−1809) One of the most influential One of the most influential entrepreneur during industrial entrepreneur during industrial revolution revolution Lessons learned: Pioneer in modern production Pioneer in modern production Political lobbying can techniques techniques influence your business Founder of the Lunar society: Founder of the Lunar society: Industry shall endow meeting of fertile minds meeting of fertile minds scientific research Partnership with James Watt for Partnership with James Watt for High Technology the steam engine the steam engine companies shall offer service and expertise Sold the steam engines with Sold the steam engines with service, maintenance, training… service, maintenance, training…
  • 19. George Merck (1894− (1894−1957) R&D rather than Marketing R&D rather than Marketing Invested heavily in R&D, 5%+ of Invested heavily in R&D, 5%+ of the income from 1933 onwards the income from 1933 onwards Discovered and industrialized: Discovered and industrialized: vitamin B12, cortisone, vitamin B12, cortisone, streptomycin streptomycin Mergers with Powers-Weightman- Mergers with Powers-Weightman- Rosengarten, with Sharp & Rosengarten, with Sharp & Lessons learned: Dohme, … Dohme, … Best R&D is key to success A healthy company can absorb bigger competitor
  • 20. Paul Galwin (1895− (1895−1959) From failure to failure to failure From failure to failure to failure and to Motorola! and to Motorola! Lessons learned: From car radio to police radio From car radio to police radio Innovation can result receiver, to Handie Talkie, to first receiver, to Handie Talkie, to first from failure FM Portable Two-Way Radio for FM Portable Two-Way Radio for the US army… the US army… Never give up! 1973, first portable cellular phone 1973, first portable cellular phone
  • 21. Thomas Watson (1914− (1914−1993) 60/70s: IBM and the 77dwarves 60/70s: IBM and the dwarves 1958: Watson triple R&D funds, 1958: Watson triple R&D funds, 10% of the revenue 10% of the revenue 1952 to 1958: from 500 to 4000 1952 to 1958: from 500 to 4000 researchers. researchers. IBM, one of the first to follow IBM, one of the first to follow Moore’s law Moore’s law Lessons learned: 55billions invested in the 360 billions invested in the 360 machine machine Do not sell a machine, sell a solution Be your own competitor R&D shall collect information from customer
  • 22. Akio Morita (1921− (1921−1999) Morita era = Lessons learned: Morita era = 1950, tape recorder Innovation ends when 1950, tape recorder the product is perfectly adapted to the market 1957, transistor radio 1957, transistor radio Failure is acceptable, but never do twice the 1960, transistor tv same 1960, transistor tv only curious and 1975, video tape recorder ambitious people shall 1975, video tape recorder be recruited 1979, walkman 1979, walkman 1980, CD 1980, CD
  • 23. Francois Michelin (1926) Started as aablue collar worker Started as blue collar worker 1958, only Michelin X types can 1958, only Michelin X types can support the Ferrari 365 GTB “Daytona” support the Ferrari 365 GTB “Daytona” 280km/h speed. 280km/h speed. Huge investment in sports competition Huge investment in sports competition 1981, Michelin equipped F15 and 1981, Michelin equipped F15 and mirage aerial fighters mirage aerial fighters Lessons learned: Executives shall be familiar with all functions in the company Innovation leads to bigger market
  • 24. Hiroshi Yamauchi (1927) Lessons learned: Core business is better than diversification Profit driven by recharge, not based on product
  • 25. Steve Jobs (1955) Steve Jobs = “iGod”, the Steve Jobs = “iGod”, the technology guru technology guru 1976, Steve Wozniak and 1976, Steve Wozniak and Steve Jobs launch Apple I I Steve Jobs launch Apple (sold 666.66$) (sold 666.66$) Lessons learned: 1977, Steve Jobs dream, 1977, Steve Jobs dream, Products must be Apple IIII= “One man, One Apple = “One man, One the best for each computer” computer” customer segment 1997, Jobs comes back 1997, Jobs comes back High Tech means: and then launches iMac, and then launches iMac, technology AND iBook, iTunes, iPod, iBook, iTunes, iPod, design AND usability iPhone and iPad iPhone and iPad Innovative products 2009, CEO of the decade 2009, CEO of the decade deserves innovative launch
  • 26. Larry Page (1973), Sergey Brin (1973) Lessons learned: Just relax, this is not a problem Always set new targets Creativity based working methodologies
  • 27.