5. The Next Revolution is Here
BYOD
Speed of Business
Do More w/ Less
Social Engagement
6. Pervasive Adoption of Social Tools
Humans have an intrinsic
drive to engage and
connect
Rise of the social
consumer
44%
of
consumers
complain via
social media
20%
expect
a response
within one hour
via social media
We organize into
communities to get things
done - at home, and at work
Modern social capabilities
remove the barriers of
geography and time
Changes how
we work
65%
of
companies are
deploying at
least one social
software tool
Always on --
Consumers use
an average of
devices every day
4
84%
of organizations
have remote workers