This document discusses how to drive sustainable SharePoint adoption through a four phase process. The phases include identifying business needs, reviewing existing tools, automating processes, engaging stakeholders, establishing support models, and developing and delivering contextual user training. The goal is to focus on business value and make adoption ongoing through activities like lunch and learns and coaching rather than one-time training.

1. How to Drive Sustainable
SharePoint Adoption
Dux Raymond Sy, PMP, MVP
Managing Partner
Video: http://www.youtube.com/watch?v=9hL6n7JQFYg

2. I’m Dux

3. 3
Why won’t
this one fit?

5. Why Training Alone Is Not Working

6. 6

7. Sustainable SharePoint Adoption (SSA)

8. Four Phases of SSA

10. Executive Ignorance is Not Bliss

11. It’s All About Business Value
Expedite Innovation
Facilitate Engagement
Financial Gains
$

12. Identify solutions, don’t showcase features

13. Involve Key Business Stakeholders
ž Identify business needs
ž Review existing collaboration patterns & tools
ž Automate manual business processes

15. 15
Prioritize

16. IT Can You Handle This?

18. Engage Key Business Groups
Corporate
Communicators
Human
Resources

19. Identify Existing SharePoint Resources
Training
User Management Plan
Governance Plan
Release Management Plan

20. 20

21. Establish Support Model
ž Self-Service
ž Site Managers
ž IT addresses higher level support

23. Develop Contextual User Training
ž Site Managers
ž Business Users

26. Deliver Contextual User Training
ž Make it engaging
ž Give homework

27. Activity: SharePoint Jeopardy

28. 28

31. Self-Service FAQ

32. Regular Adoption Activities
32
ž Lunch and Learns
ž Corporate Communications

33. Coach and Mentor

34. Four Phases of SSA

35. What Does It Take to Win?

36. http://www.innovative-e.com/artifacts/customer/Enterprise%20Adoption%20JS.pdf

37. dux.sy@innovative-e.com
http://twitter.com/meetdux
http://innovative-e.com

38. thank
you
thank you