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GoMo
Johanna Werther
Sr. Product Marketing Manager, Google




1   Google confidential
mobile is personal




2   Google confidential
the state of mobile:
up, up and away



 3   Google confidential
consumers love mobile



there are now more mobile
devices than people in the US




   4   Google confidential
smartphone usage is now mainstream



                                                  by the end
                                                  of 2011,
                                                  50% of
                                                  Americans
                                                  will have a
                                                  smart
                                                  phone


Source: Nielsen March 2010, Morgan Stanley 2010

        5   Google confidential
tablets are the fastest growing consumer
             device in history
                                     First 6 Quarters Cumulative Unit Shipments, iPod vs. iPhone vs. iPad
                                     45,000

                                                        iPad         iPhone            iPod
                                     40,000
       Global Unit Shipments (000)




                                     35,000


                                     30,000


                                     25,000


                                     20,000


                                     15,000


                                     10,000


                                      5,000


                                         0
                                              0     1           2          3           4      5       6

                                                               Quarters After Launch
Source: Apple, as of Q2:11 (6 quarters post iPad launch).

      6                       Google confidential
there is a time and place for each device




Source: Google Internal Data, 2011. % of each platform’s traffic shown hourly for one day.
Does not indicate absolute or relative traffic volumes.

7   Google confidential
so what are people doing?



8   Google confidential
mobile entertains us




 Source: Nielsen June 2010, Rovio December 2010, YouTube Internal Data 2010



9   Google confidential
mobile devices have
become our “second brain”




                            5x growth in mobile search

10 Google confidential
mobile is changing
                         the way we shop




11 Google confidential
Google wallet video




12 Google confidential
what does it take to
succeed in mobile?



13 Google confidential
invest in a mobile site

                                                               to boost performance:

                                                              51% more likely to purchase

                                                               85%               increased engagement

                                                               to keep customers:
                                                               40% would visit a competitor’s
                                                               site instead due to a
                                                               disappointing mobile experience
Source: compuware, “why the mobile web is disappointing end-users.” March 2011

        14 Google confidential
brands lag consumers

            What percentage


      79 %   of large online
            advertisers do not
             have a mobile-
             optimized site?
       do not have a
      mobile-optimized
            site
Source: Google Internal, Q1 2011


        15 Google confidential
ticketsnow video




16 Google confidential
10 best practices for mobile sites
               keep it quick                           make it easy to convert
               help mobile users, design your site
               to load fast and make copy easy to      focus on information that
               scan.                                   will aid conversion.


               simplify navigation                     make it local
               clear navigation, hierarchy and
               vertical scrolling aid access to        include functionality that helps people
               information.                            find and get to you.


               be thumb friendly                       make it seamless
               design your site so even large hands    bring as much of the functionality
               can easily interact with it.            of your desktop site to mobile.


               design for visibility                   use mobile site redirects
                                                       give users a choice to go back to the
               ensure your content can be read         desktop site, but make it easy to
               at arm’s length.                        return to the mobile site.


               make it accessible                      learn, listen & iterate
               ideally, your mobile site should work   good mobile sites are user-
               across all mobile devices and all       centric, meaning they’re built with
               handset orientations.                   input from your audience.



17 Google confidential
mobile site best practices
case study: Ryland Homes (m.ryland.com)



                             be thumb friendly
                             the Ryland site uses buttons instead of links.
                             buttons give more room and space for people
                             to touch and work with the screen.




                             design for visibility
                             the text and layout is clear, and easily legible
                             at arm’s length. content fits onscreen and can be
                             read without pinching and zooming.




18 Google confidential
next steps to a fully optimized site




  1. assess: check the mobile experience for your site

  2. start small: get a landing page up quickly

  3. fully optimize: build a full mobile site, continue to iterate




19Google confidential
19
connect users with your information

                                                          Kara’s Vegan Stop                                 The Sprouted Wheat

                                                          231 West 49th Street                              222 West 49th Street
                                                          New York, NY 10019                                New York, NY 10019
                                                          vegankara.com                                     sproutedwheatnyc.com
                                                                 389 reviews                                       184 reviews
                                                          Directions   Search nearby   Save to map   more   Directions   Search nearby   Save to map   more




               Joe’s Specialty Sandwiches

               219 West 49th Street
               New York, NY 10019
               joesspecialty.com
                      128 reviews

               Directions   Search nearby   Save to map    more




 20 Google confidential
just answers video




21 Google confidential
ads at the right time and place
                                 sitelinks   offer ads




Source: Google Internal, 2011


        22 Google confidential
entertain with mobile display ads




23 Google confidential
engage users across screens
Reebok promoted across screens for max effectiveness

                 coordinated YouTube takeovers
                 across mobile & PC

                                                                   lift in brand
                                                           +131%   conversions

                                                           +27%    higher interaction
                                                                   rate for YouTube
                                                                   video ads

                                                           +5X     higher interaction
                                                                   rate for tablet rich
                                                                   media
                                 mobile/tablet optimized
                                 brand experiences

24 Google confidential
mobile + PC + tablet advertising much more
effective in driving branding
aided recall (prompted awareness)
Q. You may have mentioned this already, from the list below
do you recall seeing any advertisements for the following brands?

                                                     74%

                         % indicating prompted
                         awareness of Volvo Ad
                                                                24% lift in campaign recall
                                    50%




                                   TV Only       TV+
                                                 PC Video+
                                                 Phone Video+
                                                 Tablet Video

25 Google confidential
mobile advertising right now video




26 Google confidential
three takeaways




           GoMo!                               Engage
         create a mobile
                                               mobile users with
           specific site
                           Connect                rich media

                           mobile users with
                              answers




27 Google confidential                                             27
GoMo!



28 Google confidential
Appendix



29 Google confidential
inform with mobile search ads
                                                    Mobile Site




                                                    Application


                Be Faster with MiCoach   | Free |




30 Google confidential
mobile becoming just as prevalent as
desktop
global mobile vs. desktop internet population, 2007-2015


                                                       Mobile Internet Users
                     2000

                     1600
  global
 interne             1200
     t
  users
  (MM)                   800

                         400

                           0
                                2007 2008 2009 2010 2011 2012 2013 2014 2015


                 Source: Morgan Stanley Research, April 2010
31 Google confidential
ticketsnow case study

1         launched a mobile
          optimized site
2
          ran google mobile ads to
          drive traffic


+50%                     conversion rate

                         increase in return on
+30%                     ad spend
                         increase in average
+8%                      order value
32 Google confidential
mobile site best practices
case study: Ryland Homes (m.ryland.com)




                             simplify navigation
                             intuitive site navigation features
                             such as a persistent “back” button at the top and
                             bottom of the screen provides for easier reverse
                             navigation.




33 Google confidential
mobile site best practices
case study: Ryland Homes (m.ryland.com)


                             make it accessible
                             to ensure a consistently high-quality experience
                             across mobile devices, Ryland uses jQuery
                             Mobile software to load a site variation that
                             works best with any device. the site also avoids
                             the use of Flash.




                             make it easy to convert
                             Ryland provides the essential info customers want.
                             They focused on features such as clickable
                             phone numbers, location-based driving
                             directions to nearby communities, and brief info
                             request forms to increase mobile conversions.




34 Google confidential
advertising on YouTube mobile
                                          instream video ads



2nd largest video platform behind
only YouTube on PCs

400 million views a day globally

70% access YouTube mobile daily

 keyword targeting       brand channels




35 Google confidential
35 Google confidential

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1310 omma mobile sponsored lunch google

  • 1. GoMo Johanna Werther Sr. Product Marketing Manager, Google 1 Google confidential
  • 2. mobile is personal 2 Google confidential
  • 3. the state of mobile: up, up and away 3 Google confidential
  • 4. consumers love mobile there are now more mobile devices than people in the US 4 Google confidential
  • 5. smartphone usage is now mainstream by the end of 2011, 50% of Americans will have a smart phone Source: Nielsen March 2010, Morgan Stanley 2010 5 Google confidential
  • 6. tablets are the fastest growing consumer device in history First 6 Quarters Cumulative Unit Shipments, iPod vs. iPhone vs. iPad 45,000 iPad iPhone iPod 40,000 Global Unit Shipments (000) 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 0 1 2 3 4 5 6 Quarters After Launch Source: Apple, as of Q2:11 (6 quarters post iPad launch). 6 Google confidential
  • 7. there is a time and place for each device Source: Google Internal Data, 2011. % of each platform’s traffic shown hourly for one day. Does not indicate absolute or relative traffic volumes. 7 Google confidential
  • 8. so what are people doing? 8 Google confidential
  • 9. mobile entertains us Source: Nielsen June 2010, Rovio December 2010, YouTube Internal Data 2010 9 Google confidential
  • 10. mobile devices have become our “second brain” 5x growth in mobile search 10 Google confidential
  • 11. mobile is changing the way we shop 11 Google confidential
  • 12. Google wallet video 12 Google confidential
  • 13. what does it take to succeed in mobile? 13 Google confidential
  • 14. invest in a mobile site to boost performance: 51% more likely to purchase 85% increased engagement to keep customers: 40% would visit a competitor’s site instead due to a disappointing mobile experience Source: compuware, “why the mobile web is disappointing end-users.” March 2011 14 Google confidential
  • 15. brands lag consumers What percentage 79 % of large online advertisers do not have a mobile- optimized site? do not have a mobile-optimized site Source: Google Internal, Q1 2011 15 Google confidential
  • 17. 10 best practices for mobile sites keep it quick make it easy to convert help mobile users, design your site to load fast and make copy easy to focus on information that scan. will aid conversion. simplify navigation make it local clear navigation, hierarchy and vertical scrolling aid access to include functionality that helps people information. find and get to you. be thumb friendly make it seamless design your site so even large hands bring as much of the functionality can easily interact with it. of your desktop site to mobile. design for visibility use mobile site redirects give users a choice to go back to the ensure your content can be read desktop site, but make it easy to at arm’s length. return to the mobile site. make it accessible learn, listen & iterate ideally, your mobile site should work good mobile sites are user- across all mobile devices and all centric, meaning they’re built with handset orientations. input from your audience. 17 Google confidential
  • 18. mobile site best practices case study: Ryland Homes (m.ryland.com) be thumb friendly the Ryland site uses buttons instead of links. buttons give more room and space for people to touch and work with the screen. design for visibility the text and layout is clear, and easily legible at arm’s length. content fits onscreen and can be read without pinching and zooming. 18 Google confidential
  • 19. next steps to a fully optimized site 1. assess: check the mobile experience for your site 2. start small: get a landing page up quickly 3. fully optimize: build a full mobile site, continue to iterate 19Google confidential 19
  • 20. connect users with your information Kara’s Vegan Stop The Sprouted Wheat 231 West 49th Street 222 West 49th Street New York, NY 10019 New York, NY 10019 vegankara.com sproutedwheatnyc.com 389 reviews 184 reviews Directions Search nearby Save to map more Directions Search nearby Save to map more Joe’s Specialty Sandwiches 219 West 49th Street New York, NY 10019 joesspecialty.com 128 reviews Directions Search nearby Save to map more 20 Google confidential
  • 21. just answers video 21 Google confidential
  • 22. ads at the right time and place sitelinks offer ads Source: Google Internal, 2011 22 Google confidential
  • 23. entertain with mobile display ads 23 Google confidential
  • 24. engage users across screens Reebok promoted across screens for max effectiveness coordinated YouTube takeovers across mobile & PC lift in brand +131% conversions +27% higher interaction rate for YouTube video ads +5X higher interaction rate for tablet rich media mobile/tablet optimized brand experiences 24 Google confidential
  • 25. mobile + PC + tablet advertising much more effective in driving branding aided recall (prompted awareness) Q. You may have mentioned this already, from the list below do you recall seeing any advertisements for the following brands? 74% % indicating prompted awareness of Volvo Ad 24% lift in campaign recall 50% TV Only TV+ PC Video+ Phone Video+ Tablet Video 25 Google confidential
  • 26. mobile advertising right now video 26 Google confidential
  • 27. three takeaways GoMo! Engage create a mobile mobile users with specific site Connect rich media mobile users with answers 27 Google confidential 27
  • 30. inform with mobile search ads Mobile Site Application Be Faster with MiCoach | Free | 30 Google confidential
  • 31. mobile becoming just as prevalent as desktop global mobile vs. desktop internet population, 2007-2015 Mobile Internet Users 2000 1600 global interne 1200 t users (MM) 800 400 0 2007 2008 2009 2010 2011 2012 2013 2014 2015 Source: Morgan Stanley Research, April 2010 31 Google confidential
  • 32. ticketsnow case study 1 launched a mobile optimized site 2 ran google mobile ads to drive traffic +50% conversion rate increase in return on +30% ad spend increase in average +8% order value 32 Google confidential
  • 33. mobile site best practices case study: Ryland Homes (m.ryland.com) simplify navigation intuitive site navigation features such as a persistent “back” button at the top and bottom of the screen provides for easier reverse navigation. 33 Google confidential
  • 34. mobile site best practices case study: Ryland Homes (m.ryland.com) make it accessible to ensure a consistently high-quality experience across mobile devices, Ryland uses jQuery Mobile software to load a site variation that works best with any device. the site also avoids the use of Flash. make it easy to convert Ryland provides the essential info customers want. They focused on features such as clickable phone numbers, location-based driving directions to nearby communities, and brief info request forms to increase mobile conversions. 34 Google confidential
  • 35. advertising on YouTube mobile instream video ads 2nd largest video platform behind only YouTube on PCs 400 million views a day globally 70% access YouTube mobile daily keyword targeting brand channels 35 Google confidential 35 Google confidential

Hinweis der Redaktion

  1. When you think of Google + Mobile many things may come to mind because Google has many mobile endeavors. I wanted to quickly put this slide up so I could touch on these various aspects of Google’s involvement with mobile and let you know that the focus of our presentation today will be specifically on mobile ads. I’ll quickly mention a few of the other areas: Android: Android is Google’s operating system for mobile devices includingsmartphones and tablets. It is open source, meaning it is not tied to one device manufacturer. In fact, devices from dozens of manufactures run the Android OS and these devices are sold across different carriers.Nexus S: For the majority of smartphones that run the Android OS, Google is only involved in the OS. However, Google has developed the actual device itself twice, first with the Nexus One and now with the Nexus S. The Nexus S 4G on Sprint has NFC (near field communication) technology allowing it to be compatible with Google Wallet.Google Consumer Apps & Product: There are dozens of consumer apps and products you may have already used including Google Maps, Google Search App, YouTube Mobile, Gmail. I wanted to highlight a couple others that you may have heard of.Google Wallet: Google Wallet turns your phone into a payment mechanism with NFC (near field communication) and allows you to tap your phone to securely payat hundreds of thousands of merchants. Currently, CitiMastercard and the Google Prepaid Card can be used with Google Wallet. It’s available on Nexus S 4G on Sprint. This product has the potential to close the loop from mobile to brick and mortar, as you could redeem a coupon that you’ve saved in your Google wallet in the store so we are working closely with this team. There are no ads products built in today as we are in the infancy of this technology and adoption by both merchants and consumers is growing quickly but still early.Google Offers: This local deal-of-the-day site is currently in beta. Offers go to opted-in consumers’ inboxes and will be able to be redeemed via mobile or printed out coupons. Some compare this to Groupon or LivingSocial. Google Goggles: Goggles is an Android App that uses image recognition technology to recognize objects and return relevant search results. You take a picture with your Android deviceand use that picture to search the web. Identifies products, famous landmarks, storefronts, artwork, and popular images found online. Goggles can translate words in English, French, Italian, German & Spanish. Goggles can extract contact information from business cards.
  2. By the end of the year, over half of Americans will have a smartphone. Every day 550,000+ Android-powered devices are activated around the world.  In Q4, more smartphones were sold than PCs.
  3. but as we’ve learned, there is a time and place for each device. mobile and tablets really excel in the evenings and on the weekends, when people are not at their desks.day of week!
  4. Clearing: the key consumer insight here is that consumers flock to their phone as a source of entertainment.
  5. EMBED WALLET VIDEO ON THIS SLIDE
  6. 51% of consumers are more likely to purchase from retailers that have mobile-specific websites.research has shown that web retailers could increase consumer engagement by 85% with a mobile-specific website40%said they’d visit a competitor’s mobile website instead
  7. 91% of users interacted with and replayed the ad
  8. tablet response: tablet rich media had interaction rates 5x higher than internal benchmarksbrand response: 131% lift in brand conversions such as site visits & searches for Reebokvideo response: YT video ads interaction rates 27% higher than benchmarktargeting: remarketed to millions of users who saw masthead; GDN targeting led to CTR 9x higher than campaign average
  9. EMBED RIGHT NOW VIDEO ON THIS SLIDE
  10. Growth models project within 3-5 years there will be more mobile internet users than desktop. That’s a monumental shift in the way consumers access information, find products and services, and make purchasing decisions.
  11. Here’s what a desktop site looks like on mobile, and here’s what a mobile optimized site looks like. Let’s go through best practices to understand why this is a good mobile optimized website.