2. Establishing UITS (2004)
University Information Technology Services
• January - March
– IT Infrastructure Workgroup Studies Current
Infrastructure, Recommends Formation of University-
Wide Enterprise Services Division
• April
– Chief Information Officer Hired
• May – November
– IT Planning Workgroup Studies Establishment of UITS
• December
– University Information Technology Services Launch
3. UITS & The New UAEU Organization
• Chief Information Officer (CIO) Reports to
University’s Chief Operations Officer
(Provost)
• UITS Structure: Three Central IT Groups
Which Provide Enterprise-Level Services to
Entire University Community
8. MajorMilestones:
May 1995
UAEU launched Internet with Line Speed of 64 Kbps
to USA
Apr 1998
UAEU switched to Line Speed of 2 Mbps to
ETISALAT
Mar 2001
Internet Access Speed upgraded to 4 Mbps
Oct 2001
Internet Access Speed upgraded to 8 Mbps
May 2002
Internet Access Speed upgraded to 10 Mbps
Sep 2002
Internet Access Speed upgraded to 20 Mbps
Sep 2004
UAEU - Regional Internet Pioneer
11. Meeting the Challenges
• UITS to Concentrate on Service Offerings
that Meet the Needs of All Customers in a
Robust, Scaleable, Extensible and Cost-
Effective Manner.
12.
13. Meeting the Challenges: The Role of
Unit IT Coordinators
• Keeping UITS Focused on Customer Needs
• Offices With New IT Coordinators:
• Associate Provost for Academic Affairs
• Office of the Secretary General
• Office of the Assistant Provost for Student
Affairs
14. Meeting the Challenges: IT
Functional Area Consolidation
• Consolidated IT Services Based on
Common Functions
• Introducing the UITS Directors
– Hebatallah Mohamed Ebeid, Director,
Customer Support Center (CSC)
– Vacant, Director, Enterprise Applications and
Integration (EAI)
– Muhammad Javeed, Director, Infrastructure &
Core Technologies (ICT)
16. Introducing the CSC Group
• Hebatallah Mohamed Ebeid, Director,
Customer Service Center (CSC)
• Section Heads
– Hanaa Abdel Hamid Youssef, University IT
Service Desk
– Ahmad Elhaddad, Training and
Communication Planning
19. Central IT Service Desk
• Role of Central IT Support
• Role of College-Level Staff
– Student, Faculty and Staff Support
– Support in Computer Labs
– Support for Laptop
21. Meeting Our Customers’ Needs
• Provide educational opportunities in support of
enterprise systems managed by University IT
Services
• Assist the application team in providing well-
written bi-lingual user manuals for their
applications
• Manage training needs, workshops and
seminars for IT professional development
22. Ongoing Activities 2004/5
• Establishing a communication pipeline
infrastructure
• Developing quality workshops
• Providing Documentation and Training
Materials
• Publishing Training Catalog
23. End User Software Training 2004/5
• Office Productivity Software
• E-mail & Calendaring
• Desktop Operating System and LAN
• University Web Services
• Banner Student Information System
• AIMS Custom Business System
• Other Topics as Needed
24. IT Professional Development 2004/5
• Customer Service Procedures
• Introduction to Enterprise Applications
• Active Directory Management
• Symantec Anti-Virus Training
• Introduction to the Enterprise Network
• Introduction to UAEU Wireless Services
29. Moving Our Services to the Web
• Blackboard Development and Integration
Services
• The AIMS Custom Business Applications
Suite (Custom Developed Web Interface to
Home-Grown System)
• The Banner Student Information System
(“Web For” Products)
30. Integrated Environment: Blackboard
University E-Learning Platform
• To ease:
– Student Access to Blackboard
– Managing online courses
– Managing student and faculty
records
• We have integrated
Blackboard with ACE and
the UAEU SIS (Banner)
Bb
Users Courses
Enrollments
BannerACE
32. The AIMS Business System
• AIMS = Administrative Information
Management System
• Oracle Based, In-House Developed
• Modules Include HR, Finance, Purchases,
Stores, Assets, and Payroll
33. AIMS General Inquiry Module
• Based on AIMS database
• Developed a comprehensive general inquiry
module
• General Inquiry Module enables all managers and
directors to access all information belonging to
their units and staff as well.
• For example, each manager can browse his unit
budget balance, requisitions, commitments,
purchase requests , employees assets,.. etc.
34. Custom Systems for Student Life
• Oracle Based, In-House Developed
– Hostels Application
• Other Systems: Migrating to Oracle
– Gates, etc.
36. Web Services Connecting to Banner
• Student Self-Service
• Faculty and Advisor Self-Service
• Common Self-Service
37. Student Self-Service
• Registration
• Add/Drop Class
• Look-up Class to Add
• Student Detail
Schedule
• Check your
Registration Status
• Student Records
• Final Grades
• Academic Transcript
• Account Summary
38. Faculty and Advisor Self-Service
• Faculty Services
• Detail Schedule
• Detail Class List
• Class Attendance
• Class Grades
• Download Class into
Excel
• Student Menu
• View Student
Information
• View Student
Schedule
• Registration
Overrides
• Registration
Add/Drop
45. About ACE and Active Directory
ACE is a Model of integrated IT services
which are tuned for the Academic
Computing Environment.
Model comprises four Major Components
Consolidation
Standardization
Security
Communication
communication
consolidation
standardizationsecurity
46. ACE Services & Benefits
• Single Sign-On for user authentication
• 500 MB of secure personal shared storage
• Data Integrity as a result of daily user data backup
• Access to user data anywhere & anytime
• Automatic Windows updates
• Automatic Anti-Virus updates
• Networked Printing
• Secured & Controlled Environment
48. BCS: Highlights of Services
• University E-Mail
• Web Hosting Service
• Application and Database Servers
• Anti-Virus and Anti-SPAM Filtering
• Etc.