8. 1 „LESS IS MORE“
HAVE A CLEAR VISION AND RUTHLESS FOCUS
Challenge Executives until you
have clarity
Take most relevant and make it
part of your objectives
At the very least make sure your
objectives deliver against a clear
strategic goal
9. 2 „INNOVATION AND AGILITY“
A WAY OF WORKING NOT A BUZZ WORD
Source: Samsung.com
11. 2 „INNOVATION AND AGILITY“
A WAY OF WORKING NOT A BUZZ WORD
Ask for seed funding
Make it one of your annual objectives
Only work in cross functional teams
Just do it – Seek forgiveness not permission
12. 3 „TX IS NOT JUST TECHNOLOGY“
MASTER THE DIGITAL SERVICES LIFECYCLE
Source: Google Images
14. 3 „TX IS NOT JUST TECHNOLOGY“
MASTER THE DIGITAL SERVICES LIFECYCLE
Read up on design thinking. Integrate it into your way of
working.
Look for disruption: identify what technology can support
it & embrace it
Challenge existing processes/Ways of working. Be part of
the “intelligent automation” debate
18. 4 FOLLOW THE DATA
TEST, LEARN, OPTIMISE ... THEN DO IT AGAIN
Shared KPIs that you track
Use data for every decision. If it is not there, then set up a
quick project to test a hypothesis
Don’t let data be an IT issue. Have zero tolerance of dirty
data
Plan…Do....Review. Then rinse and repeat
19. 5 „FOCUS ON CULTURE“
Where, When & How we work matters
21. 5 „FOCUS ON CULTURE“
Where, When & How we work matters
Change how and where you hold meetings
Become a reverse mentor
Set up drop-ins, Pizza Thursdays, Monthly seminars
Be the groundswell
24. +1 „LEADERSHIP“
None of this matters unless the Leadership “gets it”
Demand more of your Execs
Model the culture you want – Empower, encourage,
collaborate, use data
Seek Forgiveness not permission. Reward failure (within
reason)
Close your own Digital gaps
One of the Critical success factors to DTx is focus.
Focus on the TX Goals.
Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures?
One of the Critical success factors to DTx is focus.
Focus on the TX Goals.
Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures?
One of the Critical success factors to DTx is focus.
Focus on the TX Goals.
Do you know what the goals are? Do they really set an ambtion? Are they bold enough? Do they reach across siloes and structures?
At the simplest level they should at least cover:
CUSTOMER JOURNEY - the end user exper ience to imrovee loyatly, revenues and retention – this is all about growing the top line, and lowering the cost to do so (marketing bdgets etc)
CUSTOMER EXPERIENCE
ROLE OF INNOVATION
PROCESS REFORM
SCALEBALE INFRASTURCTURE
TECHNOLOGY THAT ENABLES
DATA AT THE HEART OF DECISION MAKING
GOVERNANCE THAT IS RELEVANT & DRIVES VALUE
CULTURE THAT IS DIGITAL TOP TO BOTTOM, LEFT TO RIGHT