15 Minute SMS Reference Service

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The document discusses implementing a SMS reference service for the Millennial generation using Google Voice. Millennials are heavy users of texting, with half sending 50+ texts per day. An SMS reference service would allow library patrons to ask questions via text message. Setting up the service through Google Voice is easy and free - you claim a phone number, verify it, and can begin texting. The service could be used for circulation notices, feedback, and promoting programs.

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15 Minute SMS Reference Service Presentation by Matthew Doyle, MLIS For The Stockton Library Search Committee

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