Information Center Introduction
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Information Center Introduction
- 1. MCC –Information Center Information Session
- 3. The main phone lines from each campus and the AC will be answered by the Information Center. Student services lines from the following areas will be answered by the Information Center:
- 6. Testing
- 10. Bookstores
- 11. Continuing Education / IWI
- 13. The goal is to relieve the campuses of 60% of those calls and transfer only 40%.
- 14. We ultimately want to direct individuals to use the website as their primary source of information.
- 16. Campus Communications Representatives Each campus has a communications representative from the Information Center that will attend Staff and Faculty Association meetings to keep the campuses informed of developments. BR: Bob Florence BTC: Chris VanDell LV: Francine Roberts MW: Dusty Mills PV: Mindy Johnson
- 17. Location – Location – Location The Information Center will be located on the MCC-Penn Valley campus, adjacent to the new location of the Penn Valley Student Center. Money for the construction of the Information Center is coming from bond money and coincides with the building out of the Penn Valley Student Center.
- 20. One full time Information Center manager that reports to the Director of Enrollment Services.
- 21. Five full time Student Services Specialists.
- 22. Six part time Student Services Specialists.
- 23. The MCC Techline will be incorporated into the Information Center.
- 24. The positions will be Level 5 Student Services Specialists. Estimated post date for the manager position is June 2011. Estimated post date for all other positions is September 2011.
- 30. Relieves workload for staff in enrollment services offices.
- 31. Information Center simplifies complex processes with one point of contact
- 32. Campuses maintain their identity through the high touch student success activities and instructional activities.
- 33. Callers receive accurate, consistent and just-in-time information.
- 34. Campus personnel can focus more on specific departmental priorities.
Editor's Notes
- If 50% of the 500K calls are actually level one calls and don’t need to be escalated, and those calls last an average of two minutes, that gives 8,333 hours back to the campuses per year to focus on other tasks that require more attention.