Logistics Services Presentation.

1. Logistics and Program Management Services

2. Our Mission We provide information communications and technology services to our clients enabling them to identify, implement and manage the best solutions for their business

5. Customized Maintenance and Support OfferingsConverged Networks supporting Voice, Data & Video are an increasing requirement in organizations of all sizes. Converged Network Technologies are diverse and can be complex. Many organizations utilize technology from multiple manufacturers

6. Services Suite

7. Capabilities Problem Determination Real Time Network Monitoring Project Management Single Point of ContactSupport Performance Mgmt & Capacity Planning Implementations Partner Coordination Spares & Logistics Remedial Maintenance Technical Support Problem Resolution 7x24 Availability

9. Thousands of Sites Under Service Contracts

10. Delivering Services and Support Solutions Since 2005

11. 24X7X365 Support Center

15. Numerous Service Delivery Partners

18. Investment in facilities, tools and test equipment necessary to solve your problems

22. Net Refresh

23. Configuration and Programming

24. Testing

25. Logistics & Inventory Management

26. Complete Documentation

27. Coordinated Delivery & Installation

29. Branch Network Inventory

30. Cable Cleanup

31. Router/Switch Upgrades

32. POS device Upgrades

33. Frame, DSL to MPLS MigrationTech Refresh Sites 800+ sites US & Canada

35. Hot Spares

36. Preventative Maintenance

37. Remote Online Diagnostics and Repair

38. Logistics and Parts Support

39. Onsite Support up to 7x24x365

41. 24 Hours Per Day/7 Days Per Week Operation

43. Trained and Certified Engineers to Troubleshoot your issues

44. Simple, SPOC interface into all servicesCall Management Remote Repair Network Monitoring Management Escalation

46. Comprehensive, customized solutions based on a complete understanding of your business, technology and support requirements

47. Multi-vendor/Multi-technology

48. Financial strength and stability based on sound business principles of operation