Weitere Ă€hnliche Inhalte Ăhnlich wie Delivering successful client KM (12) KĂŒrzlich hochgeladen (20) Delivering successful client KM2. Defining your business goal
Revenue
Relationship
Trust Commerciality
Knowledge
Understanding
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3. Delivering the outcome: epistemological alignment
Individualistic (autopoietic)
Relationship based
epistemology
Law firm
epistemology
Traditional KM
System
epistemology
Firmwide (cognitivist) Team based (connectionist)
Adapted from: Marr, Gupta, Pike & Roos (2003) Intellectual capital and knowledge management
effectiveness. Management Decision 41/8 pp771-781
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4. Delivering the outcome: focus on value
âą It is not primarily your stock of knowledge that
creates value, but how your firm can transform that
knowledge into a product, a conversation, a process,
a good reputation â anything that contributes to the
financial success of the firm.
âMake use of what youâve got.â (anon)
Adapted from: Peppard & Rylander (2001) Leveraging intellectual capital at APiON. Journal of
Intellectual Capital. 2/3 pp1469-1930.
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7. Delivering the outcome: essentials
âą Align your project with your firmâs strategy
âą Obtain board level/managing partner support
âą Deliver against clear and identifiable goals
âą Request a budget - and be prepared to make use of
what youâve got
âą Support initiatives to develop and improve internal
knowledge assets â this is your resource
Ref: Syad-Akhsan & Rowland (2004) Knowledge management in a public organization: a study on the
relationship between organizational elements and the performance of knowledge transfer. Journal of
Knowledge Management. 8/2 pp95-111.
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8. Measurement
âIf itâs not being measured, its not being
managed.â (anon)
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9. Measuring success: suggested KPIs
Inc
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b us us ine
ine w b
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Revenue
Po
sit
ns ive
t io
Be a co
sp e rs m
ok nv m
et en
rai Co ts
nin
g
Commerciality
Relationship
ts
Re
ta
la t
ion
sh
ip
e rs
ad
au
Re
dit
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10. Measuring success: suggested KPIs
Revenue: increased fees; new business
Relationship: conversations; training requests; relationship audits
Commerciality: positive comments; reader stats; links to revenue
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11. Summary
âą Define your business goal â and be sure it is aligned
with your firmâs strategy
âą Align your strategy with an external, relationship
based epistemology
âą Make sure you have in place elements that are key
for delivery: board level support, clear goals, strategic
alignment - and a budget!
âą Pick your KPIs, set a baseline and track them over
time
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12. Thank you
Any questions?
This document provides a general summary only and is not intended to be comprehensive. Specific legal advice should always be sought
in relation to the particular facts of a given situation.
Hinweis der Redaktion Food Unrefrigerated shelf life Shelf life with zeer Carrots 16 4 days 20 days Eggplant 13 1-2 days 21 days Guava 15 2 days 20 days Meat17 <1 day ~14 days Okra16 4 days 17 days Rocket15 1 day 5 days Tomatoes15 2 days 20 days