1. Get to know us in
under a minute...
Wednesday, January 20, 2010

2. We’re a customer
technology business.
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3. Our head office is based in
Kent. We also have offices
in Munich and Birmingham.
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4. We employ just under
one thousand people.
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5. And we’re a Times Top 100
company to work for.
Motivated staff ... dynamic
atmosphere ... great for our
customers.
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6. In 2009 we handled
3,131,679 reservations
in the UK and Germany
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7. 5 out of 10 customers pre booking
an airport hotel or airport car
park in the UK and Germany
choose Holiday Extras.
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8. Our Products
Airport Parking
Meet and Greet Airport Parking
Airport Hotels
Airport Hotels with Parking
Airport Hotels with Coach Travel
Rail Travel to the Airport
Airport Lounges
Holiday Insurance
We also offer a range of short breaks focused on Theatre and
Theme Park breaks.
Wednesday, January 20, 2010

9. We also sell
Car Hire
Foreign Exchange Cards
SMS Holiday Weather and Traffic Reports
Car Washes
Taxis to and from airport hotels
Holiday Photo Developing and Photo Albums
As well as dinner and breakfast at airport hotels.
Wednesday, January 20, 2010

10. Our Brands
Added Value
The Company that built and is
building the holiday extras
market
The range of services
The productivity of the
Choice and Price
BeEer choice gives you beEer value
relationships
MaEer of fact
New services
Support offers and tac:cal ac:vity
Incremental Revenue
The challenger brand
We earn our partners more...
Personal Service Parking WIKI
Full Service Owner Provider
Brand Leader Emphasis on opera:onal
Friendly ‘take the hassle’ message efficiency and service
Ubiquitous Offering extra value
Focus on customer experiences Focus on the team and
efficiencies
Great Security
Speedy Service and Transfers
New Memories
UK Short Breaks
Family Break Specialist
Experiences and Enjoyment
New Memories
Experiences
London Theatre Breaks
UK customers and visitors from
overseas.
Couples and Groups
Wednesday, January 20, 2010

11. Our Partners Include
TUI SAGA
Thomas Cook The AA
Easyjet World Choice
Ryanair Essential Travel
British Airways + 2k more...
C.T.T.G
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12. We believe in Hassle
Free Holidays
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13. The Best Prices
Our Price Guarantee Means
if our customers find the
same service for less then
they can have the service for
FREE.
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14. The Best Products
and Service
In 2009
99.85%
of our customers we’re
happy or delighted with
our service. And over
40% of them give
feedback.
Wednesday, January 20, 2010

15. Our Suppliers Include
Hilton Hotels The Peel Group APCOA
BAA Meteor Cintra
Gatwick Airport Q-Park NCP
Intercontinental Mariott And more
Abertis Arora including all
26 major
MAPLC Britannia airports in the
UK.
By working closely with a small number of suppliers
not thousands we are able to focus on innovating
and adding value in our niche.
Wednesday, January 20, 2010

16. It’s FREE to call us
And our team, trained
to make holidays hassle
free always answer the
phone in less than 2
rings. Which made us
the top call centre
for travel in 2009.
Wednesday, January 20, 2010

17. We answer our email
And in 2010 we We just thought it
was a great idea. Who
plan to get back to else does it?
every email a
customer sends us
in less than 5
minutes.
Wednesday, January 20, 2010

18. “Every decision we make is
a win for our customers a
win for our partners and a
win for us.”
Matthew Pack, CEO
Wednesday, January 20, 2010