Comsys Soq For General V2.1

Statement of Qualifications for
Staffing and
Managed Solutions
IT Staffing Services and Managed Solutions
.

Table of Contents
1. Executive Summary ii
2. Corporate Overview iii
COMSYS Financial Stability iii
Company Organization iii
Competitive Strengths iv
3. Capabilities Overview vi
Staffing – Contract and Permanent Placement vi
Payrolling Services xi
Benefits to Our Client xi
COMSYS Managed Solutions xiii
Infrastructure Data Solutions xiii
Development Solutions xiv
Global Enterprise Content Management (GECM) xiv
Business Intelligence xv
Business Analytics/SAS xvi
ERP xvi
Process Solutions xviii
4. Delivery xxi
Service Delivery Continuum xxi
Managed Solution Components xxii
Delivery Management xxii
©2009 COMSYS Services LLC. All rights reserved. COMSYS is an EEO/AA Employer. i
Statement of Qualifications:

1. Executive Summary
COMSYS has been providing information technology talent and solutions to private and public sector
clients since 1972. We bring three decades of experience to bear in the delivery of technical and
human capital solutions.
Over the course of the last 36 years, COMSYS has continuously evolved in response to client needs
with enhanced service lines, expanded presence, and flexible, client-centric delivery models. We help
our clients achieve business and cost containment objectives through IT staffing solutions and by
providing the expertise, processes, and tools necessary to maximize productivity and create
competitive advantage. From contract resources to turnkey technical services, COMSYS has evolved
into a full-spectrum provider and partner for the IT and business communities.
Our sole mission is the enhancement of client productivity and profitability across the requirements
spectrum including:
 IT Staff Augmentation – a foundation for today’s scalable IT workforce by providing
single consultants or an entire team
 Managed Solutions – distinct practices that address a wide range of technical
requirements through hybrid or turnkey solutions
 Process Solutions – a range of innovative solutions delivered through our human
capital and services management division, TAPFIN Process Solutions, that offer cost
savings, quality/delivery management, visibility into spend, and risk mitigation
across the enterprise
Confidential and proprietary data. ©2008 COMSYS Services LLC. All rights reserved. COMSYS is an EEO/AA Employer.
ii

2. Corporate Overview
Founded and incorporated in 1972, COMSYS has grown from a regional business in the Eastern and
Southwestern U.S. into an international organization through a series of internal expansions and
acquisitions. Drawing upon its expertise in IT human capital recruitment and management, COMSYS
developed a range of technical services and process solutions to bolster its service offering. Today,
COMSYS supports our clients in the fulfillment of a wide range of discrete, mission critical projects
and ongoing business requirements.
Some of our top clients include:
 JPMorgan
Chase
 Capital
One
 Pfizer  ExxonMo
bil
 AT&T  TIAA-
CREF
 IBM  Sprint
 Allstate  Fannie
Mae
 Verizon  Boeing
 Amgen  Discover
y
 EDS  Cisco
Systems
COMSYS Financial Stability
COMSYS has provided IT staff augmentation, vendor management, and project services support to
private and public industry-leading firms and government agencies at all levels for more than 36
years. In fiscal year 2007, COMSYS had revenues in excess of $743 million and is on track to surpass
that mark this fiscal year. As such, COMSYS continues to maintain and grow its position as an
industry-leading IT staffing and managed solutions firm.
COMSYS is publicly traded on the NASDAQ under code “CITP.” More information on our financial
strength is provided in the “Investor Relations” section of our Website, www.comsys.com.
Company Organization
In selecting an IT resource provider, many organizations look for a company with a national presence
and local consulting resources for each office site. COMSYS has the organizational structure and
internal resources to support our customers nationally while remaining focused on their local needs
at each site.
With corporate headquarters in Houston and offices strategically placed throughout the United
States, COMSYS is able to support all of its customers locally. Every office has full access to the
complete range of corporate resources and is connected to a national wide-area network, to a
national email system, and to Internet recruiting resources.
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Each branch office has flexibility within our common business practices to address the unique
challenges of your local contractor requirements while receiving centralized support from corporate
resources. This maximizes our recruiting efficiency because each office is familiar with the local
recruiting environment and provides a local account team to attend to our customers’ needs.
Competitive Strengths
We believe that our competitive strengths differentiate us from our competitors and have allowed us
to successfully create a sustainable and scalable national IT staffing services business. Our
competitive strengths include:
 Large national footprint and proven track record. We believe our brand name,
high-quality consultant base, and broad geographic presence gives our clients a
distinct advantage. We currently engage approximately 5,000 consultants and offer
a wide range of IT staffing expertise, including Website development and
integration, application programming and development, client/server development,
systems software architecture and design, systems engineering and systems
integration. Our coast-to-coast presence of 52 offices allows us to meet the needs of
our clients on a national basis, as well as build local relationships. For our large
customers that have multiple IT centers in the U.S., our geographic coverage allows
us to provide consistent high quality service through a single point of contact.
 Focus on IT services. Unlike many of our competitors, we are focused on the IT
sector. As a result, we are able to commit our resources and capital towards a
focused goal.
 Substantial and diverse customer base. Our diversified client base covers a broad
spectrum of vertical markets, including financial services, telecommunications,
manufacturing, information technology, government, pharmaceutical,
transportation, and health care. We have over 1,000 clients and provide services to
approximately 30 percent of the Fortune 500 companies and approximately 60
percent of the Fortune 100 companies. We have long-standing relationships with
many of our clients, including relationships of more than a decade with many of our
large customers. We believe our broad client base allows us to limit the risk
associated with customer concentration.
 Extensive recruiting channels and effective hiring process. The placement of
highly skilled personnel requires operational and technical knowledge to effectively
recruit and screen personnel, match them to client needs, and develop and manage
the resulting relationships. We maintain a proprietary database that contains more
than 650,000 candidates, and we also recruit through the Internet, local and
national advertising, and trade shows. Additionally, we have a National Recruiting
Center in the U.S. and an offshore recruiting center in India. All of these resources
assist us in locating qualified candidates quickly, often within 48 hours of a client
placement request. We believe that our proprietary front office information system
and our history of operational expertise provide us with a competitive advantage in
meeting the demanding time-to-market requirements for placement of these
candidates.
 Complementary service offerings. In addition to IT staffing, we offer our customers
vendor management services, project solutions, and permanent placement of IT
professionals, which help us to build and enhance our relationships with new and
existing clients.
 Proven management team. Our management team has significant staffing industry
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experience. As a pioneer in the industry, COMSYS was the first company to merge
the temporary staffing model with the field of information technology. The COMSYS
Management Team continues to successfully implement that vision by combining
decades of solid business experience with an energetic, innovative management
style.
 COMSYS Strategic Accounts Program. We operate a Strategic Accounts Program
that has both a client- and industry-specific focus to ensure that relevant resources
are available to and have an understanding of our clients’ industries. This program
serves as a formal but flexible framework providing COMSYS with the concentration,
responsibility, and accountability that enables us to proactively address the
expectations of our national clients. The continued industry-specific focus of our
strategic management team results in their ongoing growth in key competencies,
understanding of industry culture, and knowledge of the environment in which these
clients do business. Another extremely beneficial feature of the program is its
provision for both “lateral” and “vertical” accountability.
 Scalable infrastructure. We have a scalable information technology and transaction
processing infrastructure. Our back-office functions, including payroll, billing,
accounts payable, collections, and financial reporting, are consolidated in our shared
services center in Phoenix, Arizona. We also have a proprietary, Web-enabled Front
Office eXchange (FOX) system that facilitates the identification, qualification, and
placement of consultants in a timely manner. In addition, we maintain a National
Recruiting Center, a centralized call center for scheduling sales appointments, and a
centralized proposals and contract services department. We believe this
infrastructure will facilitate our internal growth strategy and allow us to continue to
integrate acquisitions rapidly.
v

3. Capabilities Overview
COMSYS has been providing superior information technology talent and solutions to private and
public sector clients since 1972. During this time it has evolved, often ahead of the Industry. Our
reputation as an IT expert is built on three decades of experience as a full-spectrum source for the IT
community. COMSYS is a key player in the IT industry:
 We deliver consistent product offerings across all locations
 We bring the people, processes and practices for solutions to IT initiatives
We have more than 5,800 employees and consultants nationwide, including approximately 5,000
billable consultants and 800 recruiting, sales, and administrative personnel. With 52 offices across
the US, Puerto Rico, Canada and the UK and 650,000 resumes in our database of IT professionals,
we support clients with an international scope.
Staffing – Contract and Permanent Placement
COMSYS’ core competency is the delivery of Information Technology resources whose skills,
experience, and aptitudes match the specific criteria designated by our clients and whose industry
vertical experience and personal traits most closely align with client culture and operating
environment. With a nationwide network of consultants and a database of 650,000 resumes, we are
uniquely positioned to provide qualified candidates that meet all position requirements, including
the hard-to-fill positions. Since our founding, we have earned a reputation for providing effective and
responsive recruiting and client support processes. We support clients throughout the United States
from our nationwide network of branch offices. We recruit IT talent locally, nationally, and
internationally.
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COMSYS recognizes the importance of recruiting the best and the brightest talent. We’ve built a
reputation for providing skilled IT contractors to industry-leading firms and public sector clients.
Whether our client needs to meet a critical deadline, ensure the accuracy of an important deliverable,
or simply fill an IT staff position, we understand how important it is to meet every client requirement
with the best person available.
To that end, COMSYS employs various measures to recruit qualified consultants. COMSYS employs
an industry-superior recruiting force of more than 220 nationally that search for technically qualified
candidates in multiple ways, including the Internet, local and national advertising, consultant
referrals and current COMSYS contractors who are completing their assignments. COMSYS also
utilizes the network of referral relationships it has built within the industry and searches among
other qualified consultants who have completed their assignments. The following paragraphs
provide an overview of our approach.
Recruiting Practices
To ensure the requisite criteria are met on every placement, it is critical to have a thorough and
rigorous recruiting process. Over the years, COMSYS has continually refined and improved its
recruiting process to capture the best practices in our industry. Our approach is rooted in two key
elements:
 Great recruiting starts with great relationships. The better we understand the
client’s environment, the better we can do at providing the right people.
 Great relationships are enhanced by great feedback. In today’s competitive
landscape, candidates often have multiple opportunities. Quick and detailed
feedback between COMSYS and our business partners often makes the difference in
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getting the right candidate or not.
COMSYS’ recruiting methodology is predicated on the foundation of great relationships and
feedback. The number one key to successfully recruiting the right candidate for the job is
understanding the job. COMSYS ensures this understanding by conducting a “requirement
qualification call” with the hiring manager. Present on the call (or meeting) is the Account Manager
(AM) and the Placement Manager (PM) that will be recruiting for the position. The PM utilizes a
standardized document that creates the template from which they will recruit. Once the call is
completed, the PM is solely responsible for finding the correct candidate for the job. Using the
myriad of tools available – including other Placement Managers in the office and region, they seek to
find the best three candidates, not the first three candidates for the job.
A key factor in this process is that the hiring manager has full access to the PM throughout the
process – a great flow of information develops as the PM works on behalf of the hiring manager in
finding the right person. Seeking to make the hiring manager’s job easier, the PM is responsible for
scheduling interviews, getting follow-up, and dealing with any questions along the way. The AM
continues to be involved – making sure that the process moves along smoothly and is always ready
to step in and assist in any way necessary.
The COMSYS process uses many common steps along the way. They include:
 Requirement Qualification Call (or meeting) with customer hiring manager(s) to
review/confirm job requirements and skills, number of personnel, work
environment, culture, other information
 Initial candidate selection
 Screening interview (by phone)
 Detailed face to face interview
 Technical qualification utilizing Subject Matter Experts or PreVisor skills testing as
necessary
 Reference checks (minimum of three)
 Presentation of recommended candidates to client
 Candidate interview and selection by client
 Background (employment history, criminal, education) and drug screening – in
compliance with client requirements
 Candidate Start and regular follow-up by branch personnel
Sourcing Methods
COMSYS' recruiting team searches for technically qualified candidates in multiple ways, including the
Internet, local and national advertising, consultant referrals and current COMSYS contractors who are
completing their assignments. COMSYS also utilizes the network of referral relationships it has built
within the industry. It is COMSYS’ experience that the best consultants are not posted in the open
market, but are found by word of mouth. Additionally, COMSYS searches among other qualified
consultants who have completed their assignments. If these searches do not produce a match to the
requirement, we search local candidates who have recently submitted their resumes or interviewed
with our placement managers.
 Candidate referrals/networking
 Consultant Red Hot Sheet—current COMSYS consultants who are ready for
viii

redeployment
 Available Candidate Hot Sheet
 Sourcing : Telemarketing/Bulletin Board (online)
 Resume resource room—recently received resumes not yet in Front Office eXchange
(FOX)
 Walkthrough bulletin board—recent interviews
 International recruiting bulletin board
 COMSYS Partner Bench
 FOX database search: Candidate Search/Requirement Search (for similar
requirements)
 Internet sourcing
 User groups
 Job fairs
 Advertising: Newspaper, Trade Journal, Internet, Radio
 Outplacement firms: Downsizing/Military
 Approved subcontractors
 Universities for RECAP and junior-level candidates
 Technical schools
 Direct recruiting (cold calling)
Innovative Recruitment Quality Programs
COMSYS also has other COMSYS-developed proprietary programs to further satisfy requirements and
to promote improvement in overall recruitment efficiency and quality:
COMSYS Elite Recruiting Team: COMSYS Elite Recruiting team is comprised of a group of highly
proficient COMSYS Recruiters across multiple COMSYS offices. This team will be deployed on
demand to any branch to support:
 Large client projects with quick turnaround requirements
 Client needs for extremely hard to find skill sets
 Branch requirement overflow
COMSYS Pipeline Recruiting Program: Our new candidate incentive program encourages
pipelining of new candidates into our database and provides a constant flow of qualified candidates
to submit on jobs through searching and referrals. When a Recruiter brings in a new candidate to
FOX and pre-qualifies that candidate completing the “COMSYS Walkthrough Requirements, all other
recruiters have visibility to the pipelined candidate and have compensation incentives to qualify,
submit and place these candidates. Pipelining quality candidates into our database will allow us to
make faster better quality submittals.
Recruiting Certified Lead Program: COMSYS Certified Lead Recruiters are responsible for satisfying
all of the responsibilities of the Recruiter and in addition have responsibilities unique to their lead
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role, including training new Recruiters, mentoring recruiters within the branch / department and
providing various reports and assuring the recruiting staff adheres to system requirements,
productivity metrics, etc. COMSYS Lead Recruiters also take part on a daily basis in job requirement
prioritization. This program ensures that the client will receive high quality, consistent recruiting
methodology regardless of client location/in every COMSYS branch.
COMSYS Excellence in Performance (CEP): CEP is a methodology around improving our
individual/collective performance in the key areas that we deem most critical in growing our
business effectively. The CEP brings a level of consistency to our coaching/feedback for continuous
improvement and provides the instrument to keep those improvement efforts top-of-mind. This
program ensures that the client will receive high quality, consistent recruiting methodology
regardless of client location/in every COMSYS branch.
National Fulfillment Organization (NFO)
The National Fulfillment Organization is dedicated to providing additional recruiting, sourcing and
requirement management support to the COMSYS Enterprise. The NFO supports COMSYS VMS
Accounts, National and Strategic Accounts, key regional and local accounts, COMSYS branch offices,
and Managed Solutions Practices, and is comprised of several internal and external groups including
the National Requisition Management team, the National Fulfillment Recruiting team, the National
Recruiting Center, and the Offshore Sourcing Center.
National Requisition Management Team
The Nation Requisition Management team serves as points of contact for COMSYS VMS clients, as
well as National, Strategic, and Key accounts requiring internal requirement management support.
Key roles within this team include the VMS Account Manager, National Resource Managers, and Job
Entry Administrators.
National Fulfillment Recruiting Team
The National Fulfillment Recruiting Team serves as dedicated recruiting support to COMSYS VMS
accounts, select National and Strategic Accounts, key regional and local accounts, and overflow C
requirements from branch offices. This team is comprised of National Fulfillment Recruiters (NFR’s)
based regionally in various COMSYS branch offices, and serves as an internal training ground for
COMSYS.
National Recruiting Center (NRC)
The NRC is a virtual recruiting bench for COMSYS branch offices and serves as a recruiting SWAT
team, providing overflow recruiting support to high-quality, high fill-ratio contract, contract to hire,
and direct hire requirements. Comprised of both PM’s and Recruiting Sourcers, the NRC serves as
dedicated recruiting support to select Managed Solutions practices and for start-up branches that
have limited to no recruiting support, as well as provides recruiting support for special projects and
offices with short-term PM bandwidth issues.
Offshore Sourcing Center (OSC)
Based in India, the Offshore Sourcing Center adds additional recruiting support to the COMSYS
enterprise by sourcing on specific COMSYS requirements including contract, contract-to-hire and
direct hire positions, as well as providing pipelining efforts for upcoming projects and frequently
needed skill sets.
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Payrolling Services
The Managed Payrolling Service is based on COMSYS being the Employer of Record and includes the
following benefits:
• Business and professional insurances: COMSYS maintains numerous insurances
including but not limited to general liability, professional liability, workers
compensation and non-owned car insurances.
• Online Enrollment: COMSYS manages the entire enrollment process including
completion of background checks, applications, non-disclosures and benefits
administration.
• Bi-weekly payroll and administration: COMSYS manages the payroll process on a
bi-weekly basis including timesheet follow-up, payroll processing and payment via
direct deposit.
• 24/7 customer support: COMSYS manages client and contractor inquiries on a 24/7
basis including year end reconciliation.
• Employee claims and liabilities: COMSYS manages all employment and/or workers
compensation claims.
• Year end reconciliation: COMSYS submits a final W-2 for each hourly contractor at
the end of the calendar year as the Employer of Record for each contractor.
Benefits to Our Client
The benefits of using the Managed Payrolling Service for managing payrolled contractors are
significant, and are itemized below:
• Risk mitigation – Consistent application of government regulations and program
standards for the administration of the payrolled contractors population can
mitigate financial risk for the Client.
• System of record – COMSYS offers a single, standard administrative solution for all
payrolled contractors including capturing and retaining all knowledge regarding the
payrolled contractor activity.
• Centralized point of administration – Our service ensures all contractors working
through the Managed Payrolling Service have been properly qualified. Automation
greatly reduces the opportunity for human error, and eliminates potential process
bottlenecks in the event of staff turnover (i.e., due to the learning curve for new
process administrators).
• Enhanced process integrity – We leverage automation when and where possible
within the client environment; COMSYS substitutes technology and logic for human
administration to improve your position in the event payrolled contractor population
is subject to any audit.
• Lower cost – The use of technology to manage payrolled contractors on an ongoing
basis reduces ongoing administrative costs.
• Comprehensive reporting and metrics – By using the Managed Payrolling Service
to manage the payrolled contractor process, COMSYS will be able to report on
management, compliance, timekeeping and invoicing activity.
• Educational reminders – Once a payrolled independent contractor has been vetted
and is ready for assignment, COMSYS can send an email to the hiring manager with
behavioral tips on “IC Do’s & Don’ts”.
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• Online invoicing – Centralized electronic invoicing management greatly simplifies
contractor management and results in fewer disputes.
xii

COMSYS Managed Solutions
COMSYS’ Managed Solutions group leverages COMSYS’ focus on technology, client delivery, and
recruiting capabilities to deliver a suite of highly specialized services and solutions. These distinct
practices support our clients in the fulfillment of a wide range of discrete, mission critical projects
and ongoing business requirements. Through the intelligent application of world class technology
talent, a standardized delivery framework and proven project management methodologies, COMSYS
Managed Solutions consistently deliver successful outcomes and demonstrable value for our clients.
COMSYS Managed Solutions are organized into manageable groups or service lines with specific
capabilities – each offering unique and powerful benefits to our clients. The Managed Solutions
service lines are as follows:
Execution
Management
Development/
Integration Services
QA/Testing
Services
Business
Technology
Solutions
Business
Intelligence
Strategy
Data Warehousing
& Data Integration
Enterprise BI
BI & Data
Warehouse Center
of Excellence
Performance
Management
Strategic Support
COMSYS Clinical
Application
Development
Advanced Analytics
Training & Support
IT Assessments
Service
Integration
Global Delivery
Training &
Support
Data Management
Information
Security
Governance
Technology
Management
Performance
Management
Strategy
Authoring/Content
Creation
Enterprise Content
Management
Design & User
Experience
Globalization &
Localization
Development
Solutions
Business Intelligence Analytics ERP
Infrastructure &
Data Solutions
Globalization /
Enterprise Content
Management
Managed Solutions Practices
Key
Technologies/Partners
Key
Key
Key
Key
Key
.NET
J2EE
Oracle
HP-Mercury
Salesforce.com
Web 2.0
SharePoint
Informatica
MicroStrategy
Business Objects
Cognos
Microsoft
SAS
SAS
Forecast Server
Enterprise BI
Enterprise Miner
Java / JSP
SQL/Server
SAP
Oracle
JD Edwards
PeopleSoft
Microsoft
Citrix
CISCO
OpNet
Platespin
VMWare
Vignette
Ektron
EMC/Documentum
Acrolinx
Infrastructure Data Solutions
Our Infrastructure Data Solutions Practice provides a range of services related to the critical
infrastructure which supports an organization’s enterprise data. While the proper selection,
configuration, and maintenance of hardware is a key factor in determining the accessibility and
utility of enterprise data, our practice offers a holistic approach to infrastructure management
solutions. Specific services include:
•• Data Management
•• Information Security Governance
•• Technology Management
•• Performance Management
Through the employment of proven methodologies and delivery processes, COMSYS has successfully
completed a wide array of engagements within the Infrastructure Data Solutions space. We provide
high level data migration, consolidation, and security services to some of the largest Fortune 100
clients today.
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Infrastructure and Data Solutions
Data Management Information Security Governance Technology Management Performance Management
Data Migration &
Consolidation
Server Migrations
Data Center Consolidations
Desktop Support
Desktop Rollout
Process Documentation
Network Services
Security & Compliance Services
Access Control
Policy Creation
Audit
Forensics
Regulation Compliance
ITIL/COBIT
Standards & Policy Services
Standards Development
and Review
Data Governance
Total Cost of Ownership
Documentation Services
Business Process Development
Business Continuity & Change
Management Services
Asset Management
Configuration Management
Change Control
Technology Refresh
Development Solutions
The Development Solutions practice focuses on aligning technology with our clients’ business needs
and the practical application of technology in meeting business objectives. From helping our clients
implement a tactical technology solution to assisting them in development of a strategy from the
ground up and managing their entire program through fruition, Development Solutions provides a
practical foundation for IT.
Business Technology Solutions
Business Planning
and Execution
Testing Solutions
Development and
Integration Services
Fusing Mature and Emerging
Technologies for Business
Aligned Solutions
Software-as-a-Service/
Salesforce.com
Platform-as-a-Service/
On-Demand Applications
Knowledge Management
Solutions
Business Process Effectiveness
Aligning IT with Business
through Managed Execution
Program Management Office
(PMO) Strategy and
Implementation
Business Strategy Development
& Program Execution
Program Portfolio Planning and
Management
Organizational Alignment and
Communication Improvement
End-to-end Testing
Testing Lifecycle
Implementation
QA Program Development
Automation Planning and
Implementation
Process Evaluation and
Improvement
Internationalization and
Localization Testing
Scalable Solutions to
Business Requirements
Application Integration/Legacy
Migration/Data Conversion
Development Methodologies and
Code Production
Application Development/
Maintenance
Quality Assurance and Testing
Development Solutions
Global Enterprise Content Management (GECM)
Innovations in technology and business processes have helped open doors to new possibilities for
businesses and, in order to stay competitive in the marketplace, it is important to understand and
utilize these innovations. The exponential growth of content, as well as the need to increase user
productivity has added complexity and challenges to your business. Whether you are developing
products for your worldwide customers, or you have a content supply chain that might need
enhancement, we provide a set of service offerings that will enable you to leverage these innovations
within a framework of industry best practices. We have five key service lines or ‘links’ in the content
supply chain:
•• Strategy and Roadmap Development: Comprehensive strategy and roadmap
development to ensure your organization is effectively leveraging the Internet to
achieve specific goals and objectives.
•• Content Creation and Authoring Systems: Offering a comprehensive set of
solutions geared toward optimizing the content authoring process for production
efficiency and quality.
xiv

•• Enterprise Content Management (ECM): We work with you to develop an ECM
system that increases your users’ satisfaction, maintains your assets securely, and
will support the growth of your organization.
•• Content User Experience and Design: Suite of services around user experience
consulting, graphic design, implementation and testing.
•• Globalization and Multilingual Systems: State of the art solutions for software and
content localization that can seamlessly integrate with your development and
content management processes. We are capable of addressing linguistic
requirements in over 100 languages and dialects.
By unifying these Service Lines or ‘links’ into a single practice, we can provide you with unsurpassed
flexibility, while reducing costs and mitigating risks associated with the deployment of global
business process solutions. Since we are a technology company, not a software company, COMSYS
can develop the technical solutions, design system interfaces, and integrate legacy systems with the
newest technologies and provide complete customization services.
Business IntelligenceGlobal Enterprise Content Management
Authoring & Content
Creation
Content Supply Chain
Strategies
Enterprise Content
Management
Graphic Design & User
Experience
Globalization, Localization,
Internationalization
eContent, Printed,
Audio/Visual, &
Application Code
Translation in 100
Languages
Internationalization
Engineering & Testing
Audio Visual Translation
& Editing
Cultural & Linguistic
Adaptation Consulting
Healthcare, Technology
Legal, Pharmaceutical
O&G, & Others
Authoring Tools
Selection
& Deployment
Corporate Glossary &
Style Guide Development
Authoring Processes
“Best Practices” Training
Authoring for
Global Markets
Collaboration, Portal,
Digital, Knowledge, &
Web Management
ECM or Digital Content
Management Strategy
Development and
Program Management
RFP development
Tools Selection &
Deployment
On-going ECM
Administration,
Support & Training
User Interface for
Websites, Intranets, &
Applications
Web Site Design,
Redesign, and Creation
User Interface Creation
and Development
Web Site Usability and
Accessibility Consulting
Graphic Design and Rich
Media Development
Web Content
Management System
Implementation
Healthcare, Technology
Legal, Pharmaceutical
O&G, & Others
Author-to-Publish
“Content Supply Chain”
Process Optimization
Internet Strategy
Development
Information Taxonomy
Analysis
Business Intelligence
To remain leaders in their fields, our customers need to access and analyze vast amounts of valuable
data at a moment's notice, with the ability to share the resulting knowledge with colleagues,
customers and suppliers. COMSYS' Business Intelligence practice leverages years of experience to
design and implement efficient BI programs and applications that enable customers to access data
that facilitates better decision making and results, for a true competitive advantage.
From one-time assistance with a single facet of your BI capabilities or long-term, fully-managed
complete BI solutions, COMSYS will work with your company's existing data sources to take your
operational knowledge to the next level.
COMSYS Business Intelligence Solutions:
•• Provides a total solution to address our client's business issues
•• Provides quick and timely ROI, while positioning our clients for future growth
•• Enables client self-sufficiency, to maintain and evolve their systems through
collaborative model and knowledge transfer
•• Provides shorter time-to-deployment using an experienced team of professionals,
best in class tools and a proven delivery approach.
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•• Enables customers to expand and improve their operational efficiencies and
strategic investments, while achieving business performance goals and related
metrics.
Confidence in your
costs, architecture and
plan
Best Practice Assessments
Comprehensive Project
Scoping & Estimating
Current State
Assessments
Strategic Implementation
Plans
Business Case/ROI
Analysis
BI & DW Center of
Excellence
BI Strategic Planning
Confidence in the quality
of your solutions
Comprehensive BI/DW
SDLC Methodology
Online Knowledgebase of
best practices, templates,
sample deliverables
COE Forums for
knowledge sharing
Quality Audits conducted
by Sr. BI practice leaders
Enterprise Business
Intelligence
Confidence in your
enterprise information
Integrated Information
across lines of business
Mainstream Business Use,
Multi-dimensional Views
of Data
Data Aggregation and
Drill-down Reports .
Operational Reporting
Data Warehousing & Data
Integration
Confidence in your data
quality and performance
Complex data integration
Data Warehouse and
Data Mart Development
Data Quality and Data
Stewardship
Managed Metadata across
technology platforms
Performance Management
Confidence in your
decisions and direction
Executive Dashboards
Balanced Scorecard
Reporting
Leading-edge Business
Use
Key Performance Indicator
(KPI) Focus
Business Impact Analysis
Business Analytics/SAS
SAS provides a single version of the business intelligence that can be shared across the organization.
It ensures a lower total cost of ownership by leveraging existing technology investments and it
minimizes project risk as it relates to integration issues. It delivers depth of analytics, including
forecasting, predictive and descriptive modeling, optimization, design of experiments, and text
mining. COMSYS’ SAS practice is a SAS Gold Partner with more than 20 years of SAS consulting
experience.
Assessments Clinical Services Application Development
Maximize Return on
SAS Investment
Strategic Assessments
Business Analytics
Strategy
SAS 9 Installation
Platform & Version
Migration
Phase I to Phase IV
Clinical Trial Support
Protocol Development
Statistical Analysis Plan
Database Design
Data Migration
Output Programming
and Validation
Data Displays
Clinical Study Reports
Create Automatic User-
friendly
Tools for Advanced
Analytics
Stand-alone
Distributed
Web-based
Forecasting
Quality Control
Ad hoc Reporting
Statistical Solutions
through our Ph.D. & M.S.
Level Statisticians
Forecasting
Targeted Marketing
Customer Segmentation
Quality Control
Biostatistical Support
Analytics
Advanced Analytics
Increase Your
Knowledge and
Capabilities
Customized Training
Ad Hoc Phone Support
One-on-One Mentoring
Training & Support
ERP
Our consultants have skills across the full range of platforms from legacy systems to wireless
networks, operating systems including Linux and Windows XP, and applications such as Customer
Relationship Management (CRM) and the Enterprise Resource Planning (ERP) systems – SAP, Oracle,
PeopleSoft and Siebel.
COMSYS has extensive experience providing key functional and technical resources in support of ERP
solutions in the marketplace. Domestically we have provided critical ERP resource support to a
number of key clients. COMSYS also has the capability and experience providing offshore support
and sourcing solutions via our offshore solutions in India.
xvi

ERP
IT Assessments Service Integration Global Delivery Training & Support
Objective Third-Party Review
ERP Product Selection
Infrastructure Review
Project Management Oversight
Post-Implementation Review
Go-Live Readiness review
“Cold-Eyes” Assessment
Experienced ERP
Consulting Services
ERP Implementation
Upgrade
EAI & Middleware Integration
Administration & Infrastructure
Security & Compliance
ERP Business Intelligence
Portal
Alternative Delivery offerings
Center of Excellence
Production Support
Custom Development
Flexible Delivery Model
Off-site Technology Centers
Sharing knowledge
through Collaboration
Executive Management Overview
End-user Training
Customized Training
Project Team Training
On-line Application Help
Systems Documentation
xvii

Process Solutions
The resource management solutions division of COMSYS, TAPFIN Process
Solutions (TAPFIN), offers a powerful integrated resource fulfillment
approach to the acquisition and management of human capital and project
services. Combining world class best practices based managed services
and a flexible range of supporting technologies, TAPFIN delivers an unmatched degree of control
over and visibility into the key variable costs associated with resource acquisition and management.
The unique breadth of our capabilities and our deep expertise allow us to help our clients achieve
their process, cost savings, and risk mitigation goals through one unified offering.
The offerings can be delivered individually as tactical, point solutions or together as a strategic,
integrated resource fulfillment solution. Either way, our clients realize substantial improvements in
workforce flexibility and capability, overall cost effectiveness, process compliance, and ultimately are
freed to better focus on their core business.
Human Capital Process Solutions
•• Comprehensive Recruitment Solutions
-- Cover all or any part of a broad continuum of services: Strategic Planning,
Requisition Management, Sourcing, Screening, Interviewing, Hiring, On-
Boarding, Metrics
•• End-to-end RPO Solutions
-- For companies looking to outsource their entire recruitment function
-- Recommend and implement process improvements that encompass industry
best practices and legal compliance
•• Project-based RPO Solutions
-- End-to-End RPO as a managed solution for a finite timeframe
-- Typically to alleviate hiring spike due to a business event (product launch,
tech implementation, etc)
•• On-Demand Recruitment Solutions
-- For companies looking for a partial recruitment solution
-- Interim recruitment position works with existing recruitment team
-- Either to fill in a temporary gap or to ramp up for a new product or service
launch
Complementary Human
Resource Outsourcing and
Consulting services
Human Resources Outsourcing
(HRO)
Organizational Assessments &
Design
Compensation Studies
Recruitment Services for Key
Senior Management
Executive Recruitment
Mid to Upper Management Roles
Sales, Operations, and
Corporate Positions
Human Capital Process Solutions
Recruitment Process
Outsourcing (RPO)
HR Consulting Services Executive Search
Management of
Full-time Resource
Recruitment Processes
Full Process Outsourcing
Project Based Recruitment
Programs
Contract Based Recruiters
Select Process Outsourcing
(i.e. sourcing, screening, etc.)
xviii

Contingent Workforce Process Solutions
TAPFIN serves as the single point-of-contact to simplify your vendor management and resource
procurement functions. TAPFIN optimizes use of both internal and external resources by providing
the highest quality, process driven, client-centric human capital management solutions available
today.
Management of
Contingent Resources
Custom Tailored & Designed
Standard Process
Cost Savings
Technology
Req-to-Payment
Fully Operational Managed
Services Program
Platinum Vendor Program
Multiple Pricing Options
Management of Contract
Services, Projects, Outsourcing
Similar and Complementary to
VMS
Supports e-Procurement and RFX
Generation/Management
Services Procurement
Optimization (Extension of
Standard
Assessment Process)
Multiple Pricing Options
Augmented Payrolling Services
Supplemental Employee
Payrolling
1099 Compliance Management
Contractor Transition Services
Management of Non-Primary
Vendor Network
Manage Non-primary Vendors
through Contract Completion
No Req-to-Hire Component
Reduces Co-employment Risks
Consolidated Administrative
Processes
Contingent Workforce Process Solutions
Vendor Management
Services (VMS)
Services Procurement
Management (SPM)
Contractor Payrolling Vendor Sunset
Our solutions are tailored to each client’s business model and unique requirements for a customized
solution.
•• Contingent Workforce Management – a dedicated onsite management team offers
pragmatic recommendations for process improvements, cost savings and technology
enhancements as we manage your entire staff augmentation procurement from
requisition to payment. This TAPFIN onsite solution significantly improves the
process for procuring and managing contract labor. TAPFIN will create a custom-
tailored program designed to reduce the administrative burden associated with
managing contract labor, to make the process less time-consuming, more efficient,
and cost-effective.
•• Contract Services Management – our fully integrated technology solution allows
you to manage and control your vendor management process. The TAPFIN
enterprise-wide, vendor-flexible solutions leverage web applications to create a
secure, private marketplace for you and your chosen staffing suppliers. It automates
and streamlines manual processes, so you can accurately track, measure, and
analyze every transaction for vendor or temporary services procurement, “from req
to check.”
•• Vendor Sunset – this program is designed to manage any remaining projects if you
have recently created a primary vendor program. With this TAPFIN program, we will
manage all secondary vendors and contractors until their assignments are complete.
COMSYS will tailor any of these options to ensure that we achieve your business objectives. They can
be implemented in a standalone fashion or as part of a phased implementation. Our vendor
management options can be applied in a variety of settings such as:
-- Traditional primary/secondary vendor management
-- Secondary vendor management only
-- Functional areas within the organization (e.g., Help Desk)
-- Large customer projects
xix

-- Smaller decentralized business units within your company
•• Services Procurement Management – Whether utilizing TAPFIN’s wholly owned
Econometrix technology or one of our partners’ technologies combined with our
refined processes, we are afforded a unique vantage point for the management of
our clients’ services procurement activities. From RFP creation and contract
negotiation/management through payment distribution, the TAPFIN solution can
provide even greater visibility and cost savings to clients beyond contingent
workers. From IT project services through various professional services, TAPFIN can
manage the process of ensuring deliverables and appropriate payment of services
that client procure. Key benefits to the client can include:
-- Efficiency in the evaluation and selection process
-- Full visibility into the similarities and differences of competitive bidders for
service opportunities
-- Online tracking of key commitments during the initial proposal process
-- Full validation of delivery against commitments (SOW/SLA)
-- Cost savings and value add through accountability and validation of the
delivery process for all suppliers
-- Full reporting and information intelligence on the performance of vendors,
useful for making educated business decisions on future spend,
effectiveness of spend efforts and business granted to key suppliers on an
ongoing basis
•• Services Portfolio Optimization – TAPFIN recently assessed 900 offshore workers
during an implementation for one of our clients. In partnership with our project
services group, outsourcing and business process outsourcing (BPO) partners, our
analysis of this workforce evaluated the opportunities for efficiencies and additional
cost savings for our client organization. The result of our assessment and
recommendations was a conversion of 400 workers to centralized data centers and a
dramatic reduction in the contract workforce, while still maintaining the level of
productivity necessary. Similar analysis can be performed on identified portions of
your organization’s contingent workforce to ensure the most efficient and cost
effective use of resources for your organization.
Please visit www.tapfin.com for more detailed information regarding TAPFIN and our innovative
solutions.
xx

4. Delivery
COMSYS provides solutions that are completely scalable and designed to deliver consistently while
maintaining the flexibility to meet each client’s individual business requirements, industry
characteristics and organizational culture. COMSYS teams are equally experienced and successful in
delivering quality, cost effective solutions whether working directly with client management and
resources or independently on-site or at one of COMSYS’ Technology Centers. Our teams possess a
broad spectrum of experience ranging from managing existing projects to developing turnkey
systems.
COMSYS’ wide range of services and flexible yet well-defined delivery model allow our Managed
Solutions teams to provide clients with solutions that both comprehensively address business
requirements and optimize return on technology investments.
Service Delivery Continuum
 Full Project Outsource (Turnkey Solution offering)
-- Client expects COMSYS to provide a full and complete solution
-- COMSYS owns responsibility for all aspects of project execution and delivery
of contracted scope and deliverables, often using a fixed cost commercial
arrangement
 Partial Project Outsource (Partners-in-Projects offering)
-- Client expects COMSYS to provide a solution while maintaining control of the
overall effort
-- COMSYS owns responsibility for some aspects of project execution and
delivery of contracted deliverables
 Staffing Solution (Partners-in-Projects offering)
-- COMSYS assists with the definition of a solution approach during the early
stages of the engagement as well as provides additional value-add during
engagement execution
 Staff Augmentation
-- COMSYS augments client teams with quality contract resources. The graphic
below illustrates where this offering falls in the spectrum of the COMSYS
service delivery model.
xxi
COMSYS can tailor an engagement to client needs, delivering turn key projects or a hybrid solution known
as a “Partners-in-Projects” (PIP) offering.
Staff
Augmentation Staffing Solutions (PIP)
Partial Project
Outsource (PIP)
Full Project
Outsource (Turnkey)
COMSYS Solution:
Resources
Resources,
Additional Value-add
Solution,
Client-controlled
Solution,
Vendor-controlled
Requirement:

Managed Solution Components
Delivery Management
 ISO Compliant PM Methodology
-- Follows principles set by Project Management Institute (PMI) in their Project
Management Body of Knowledge (PMBOK)
 Dedicated PMO/QMO
-- Standardized methodologies, processes
-- Program audits, quality assurance
 Integrated Project Management System (IPMS) – web based management
-- Program status and task/activity tracking
-- Issue tracking and resolution
-- Work collaboration
-- Document retention
 Dedicated Practice/Delivery
-- Practice SME
-- Practice Product Managers
-- Delivery Engagement
-- Delivery Teams
xxii

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