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CLICK	
  FRAUD	
  REPORT	
  
EXECUTIVE	
  SUMMARY	
  
This	
  document	
  covers	
  research	
  on	
  how	
  click	
  fraud	
  works,	
  click	
  fraud	
  history	
  and	
  Google	
  strategy	
  
towards	
  click	
  fraud.	
  
CLICK	
  FRAUD	
  REPORT	
  
EXECUTIVE	
  SUMMARY	
  

Competitors	
  of	
  
AdSense	
  publishers	
  
	
  

Click	
  Fraud	
  usually	
  requires	
  a	
  lot	
  of	
  IP’s	
  (spread	
  geographically)	
  to	
  fool	
  
advertising	
  companies;	
  one	
  of	
  the	
  best	
  ways	
  to	
  stop	
  this	
  is	
  by	
  giving	
  IPs	
  to	
  
requesters	
  with	
  strong	
  justification	
  regarding	
  utilization.	
  	
  For	
  more	
  details	
  
please	
  refer	
  Appendix	
  A.	
  

These	
  persons	
  may	
  wish	
  to	
  

Data	
  centers	
  are	
  not	
  giving	
  away	
  IPs	
  in	
  excess	
  of	
  8	
  or	
  10.	
  	
  This	
  can	
  be	
  
exceeded	
  based	
  on	
  personal	
  or	
  organizational	
  relationships.	
  

AdSense	
  and	
  other	
  banner	
  

For	
  any	
  additional	
  IP	
  request	
  one	
  needs	
  to	
  submit	
  form	
  to	
  ARIN	
  (For	
  USA)	
  
explaining	
  in	
  detail	
  how	
  we	
  plan	
  to	
  utilize	
  these	
  IP’s.	
  One	
  needs	
  to	
  confirm	
  
that	
  at-­‐least	
  80%	
  to	
  85%	
  of	
  all	
  IPs	
  will	
  be	
  utilized	
  and	
  will	
  not	
  be	
  misused.	
  	
  For	
  
more	
  details	
  please	
  refer	
  Appendix	
  B.	
  
Google	
  overtime	
  has	
  improved	
  invalid	
  click	
  tracking	
  and	
  for	
  some	
  accounts	
  it	
  
has	
  been	
  observed	
  that	
  a	
  good	
  number	
  of	
  clicks	
  were	
  marked	
  as	
  invalid.	
  	
  For	
  
more	
  details	
  please	
  refer	
  Appendix	
  C.	
  
Google	
  uses	
  sophisticated	
  algorithms	
  with	
  a	
  high	
  degree	
  of	
  scientific	
  accuracy	
  
for	
  protection	
  against	
  invalid	
  clicks.	
  For	
  more	
  details	
  please	
  refer	
  Appendix	
  D.	
  

frame	
  online	
  website	
  ,	
  which	
  
generate	
  revenue	
  through	
  

advertising.	
  It	
  is	
  made	
  to	
  look	
  
like	
  website	
  (Keyword)	
  owner	
  
is	
  clicking	
  on	
  its	
  own	
  ads	
  to	
  
make	
  profit.	
  The	
  advertising	
  
network	
  may	
  terminate	
  may	
  
then	
  terminate	
  the	
  
relationship	
  with	
  that	
  
particular	
  website.	
  	
  

Click	
  fraud	
  is	
  rising	
  and	
  so	
  are	
  Google’s	
  efforts	
  to	
  curb	
  the	
  nuisance.	
  	
  For	
  more	
  
details	
  please	
  refer	
  Appendix	
  E.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  

1
 
	
  
	
  
HOW	
  CLICK	
  FRAUD	
  WORKS	
  (APPENDIX	
  A)	
  
There	
  is	
  a	
  huge	
  pool	
  of	
  marketing	
  techies	
  who	
  have	
  mastered	
  this	
  art	
  of	
  click	
  fraud.	
  Normally	
  they	
  create	
  a	
  
network	
  of	
  users	
  who	
  make	
  profits	
  by	
  clicking	
  on	
  ads.	
  There	
  might	
  be	
  hundreds	
  or	
  even	
  thousands	
  of	
  people	
  
who	
  just	
  do	
  nothing,	
  but	
  click	
  on	
  sites.	
  
Google	
  and	
  yahoo	
  have	
  been	
  trying	
  hard	
  to	
  cut	
  down	
  click	
  fraud,	
  but	
  it	
  is	
  virtually	
  impossible	
  for	
  them	
  to	
  nullify	
  
click	
  fraud.	
  
It	
  is	
  estimated	
  that	
  10%	
  to	
  15%	
  of	
  all	
  clicks	
  are	
  fake,	
  and	
  300-­‐500	
  million	
  dollars	
  of	
  advertising	
  budget	
  get	
  
exhausted	
  each	
  year	
  into	
  click	
  fraud.	
  
However,	
  there	
  are	
  various	
  benchmark	
  tests	
  which	
  you	
  can	
  follow	
  to	
  detect	
  fake	
  clicks.	
  
These	
  are	
  as	
  given	
  below:-­‐	
  
•
•

•

•

If	
  you	
  observe	
  an	
  unusual	
  click	
  trend	
  or	
  CTR	
  (Click	
  through	
  Rate)	
  in	
  your	
  ad	
  words	
  account	
  then	
  it	
  could	
  
be	
  an	
  indication	
  of	
  click	
  fraud.	
  
You	
  should	
  manually	
  monitor	
  your	
  ad	
  words	
  account	
  to	
  detect	
  click	
  fraud.	
  In	
  case	
  you	
  observe	
  a	
  sudden	
  
increase	
  in	
  no	
  of	
  clicks	
  within	
  shot	
  timeframe	
  of	
  15-­‐30	
  minutes	
  during	
  a	
  day,	
  then	
  it	
  could	
  an	
  indication	
  
of	
  unusual	
  click	
  trend.	
  Moreover	
  if	
  none	
  of	
  those	
  clicks	
  actually	
  convert	
  into	
  lead,	
  then	
  it	
  could	
  be	
  an	
  
indication	
  of	
  click	
  fraud.	
  
You	
  are	
  receiving	
  5000-­‐15000	
  clicks	
  from	
  AdSense,	
  but	
  none	
  of	
  those	
  clicks	
  actually	
  get	
  converted	
  into	
  
lead.	
  Moreover,	
  if	
  you	
  observe	
  sudden	
  drop	
  in	
  conversion	
  rates,	
  then	
  it	
  could	
  be	
  an	
  indication	
  of	
  click	
  
fraud.	
  
Normally	
  fake	
  clicks	
  originate	
  from	
  1	
  or	
  2	
  particular	
  locations	
  (depending	
  upon	
  your	
  
competitors/industry).If	
  you	
  observe	
  a	
  regular	
  pattern	
  of	
  several	
  clicks	
  from	
  one	
  geo	
  location,	
  but	
  none	
  
of	
  those	
  actually	
  converting	
  into	
  lead,	
  then	
  it	
  could	
  be	
  an	
  indication	
  of	
  click	
  fraud.	
  You	
  should	
  keep	
  tabs	
  
on	
  clicks	
  from	
  suspicious	
  or	
  untraceable	
  IP	
  addresses.	
  

There	
  are	
  business	
  sectors	
  like	
  online	
  marketing	
  website	
  development	
  where	
  click	
  fraud	
  is	
  really	
  high.	
  Click	
  fraud	
  
is	
  also	
  evident	
  in	
  other	
  business	
  fields	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  

2
 
	
  
	
  
ARIN	
  (APPENDIX	
  B)	
  
ARIN	
  provides	
  services	
  related	
  to	
  the	
  technical	
  coordination	
  and	
  management	
  of	
  Internet	
  number	
  resources.	
  
The	
  nature	
  of	
  these	
  services	
  is	
  described	
  in	
  ARIN's	
  mission	
  statement:	
  
ARIN,	
  a	
  nonprofit	
  member-­‐based	
  organization,	
  supports	
  the	
  operation	
  of	
  the	
  Internet	
  through	
  the	
  management	
  of	
  
Internet	
  number	
  resources	
  throughout	
  its	
  service	
  region;	
  coordinates	
  the	
  development	
  of	
  policies	
  by	
  the	
  
community	
  for	
  the	
  management	
  of	
  Internet	
  Protocol	
  number	
  resources;	
  and	
  advances	
  the	
  Internet	
  through	
  
informational	
  outreach.	
  

These	
  services	
  are	
  grouped	
  in	
  three	
  areas:	
  Registration,	
  Organization,	
  and	
  Policy	
  Development.	
  
Registration	
  Services	
  
Registration	
  Services	
  pertain	
  to	
  the	
  technical	
  coordination	
  and	
  management	
  of	
  Internet	
  number	
  resources.	
  They	
  
include:	
  
•

IP	
  address	
  space	
  allocation,	
  transfer,	
  and	
  record	
  maintenance	
  

•

ASN	
  allocation,	
  transfer,	
  and	
  record	
  maintenance	
  

•

Directories	
  

•

Registration	
  transaction	
  information	
  (WHOIS)	
  

•

Routing	
  information	
  (Internet	
  Routing	
  Registry)	
  

•

DNS	
  (Reverse)	
  

•

Who	
  Was	
  

	
  
	
  
	
  

	
  

3
 
	
  
GOOGLE’S	
  TOP	
  PRIORITY:	
  (APPENDIX	
  C)	
  
The	
  security	
  of	
  Google	
  Ad	
  Words	
  advertisers	
  is	
  a	
  top	
  priority	
  for	
  Google,	
  and	
  Click	
  Fraud	
  is	
  a	
  growing	
  concern	
  for	
  
small	
  business;	
  with	
  research	
  showing	
  a	
  rise	
  of	
  click	
  fraud	
  by	
  almost	
  20%	
  in	
  2010.	
  
Some	
  competitors	
  will	
  deliberately	
  generate	
  and	
  click	
  on	
  your	
  ads	
  repeatedly	
  in	
  an	
  attempt	
  to	
  exhaust	
  your	
  
daily	
  budget	
  sooner	
  and	
  bump	
  up	
  the	
  costs	
  of	
  running	
  your	
  Ad	
  Words	
  account;	
  this	
  is	
  click	
  fraud.	
  
Certain	
  patterns	
  in	
  your	
  Ad	
  Words	
  account	
  can	
  be	
  observed	
  to	
  determine	
  if	
  you	
  are	
  experiencing	
  this	
  type	
  of	
  
fraud,	
  for	
  example,	
  you	
  may	
  notice	
  a	
  sudden	
  and	
  large	
  increase	
  in	
  Impressions	
  and	
  Clicks	
  for	
  a	
  keyword	
  of	
  high	
  
cost	
  and	
  competition.	
  
There	
  are	
  ways	
  to	
  ensure	
  that	
  a	
  competitor	
  isn’t	
  able	
  to	
  perform	
  this	
  fraud;	
  which	
  you	
  can	
  do	
  yourself.	
  Google	
  
Ad	
  Words	
  account	
  holders	
  have	
  the	
  option	
  to	
  exclude	
  up	
  to	
  100	
  Internet	
  Protocol	
  (IP)	
  addresses	
  from	
  seeing	
  Ads	
  
within	
  their	
  campaigns.	
  All	
  Ads	
  in	
  the	
  campaign	
  are	
  prevented	
  from	
  being	
  displayed	
  for	
  users	
  with	
  the	
  IP	
  
addresses	
  that	
  you	
  specify,	
  so	
  choose	
  your	
  list	
  carefully.	
  
An	
  important	
  note	
  about	
  IP	
  address	
  exclusion:	
  Some	
  large	
  internet	
  service	
  providers	
  (ISPs)	
  use	
  a	
  range	
  of	
  IP	
  
addresses	
  for	
  all	
  their	
  users.	
  If	
  you	
  exclude	
  an	
  IP	
  address	
  that	
  is	
  a	
  proxy	
  for	
  many	
  users,	
  you	
  could	
  be	
  blocking	
  a	
  
large	
  amount	
  of	
  legitimate	
  and	
  potentially	
  profitable	
  traffic.	
  Google	
  takes	
  no	
  responsibility	
  for	
  this	
  action.	
  
In	
  saying	
  all	
  this,	
  Google	
  does	
  have	
  its	
  own	
  measures	
  in	
  place	
  for	
  preventing	
  click	
  fraud.	
  Each	
  click	
  you	
  get	
  is	
  
examined	
  by	
  a	
  system	
  of	
  theirs	
  that	
  looks	
  at	
  the	
  IP	
  address,	
  time	
  of	
  click,	
  any	
  duplicate	
  clicks	
  and	
  a	
  few	
  other	
  
click	
  patterns.	
  These	
  factors	
  are	
  then	
  analyzed	
  by	
  their	
  system	
  to	
  isolate	
  and	
  filter	
  out	
  any	
  patterns	
  that	
  appear	
  
to	
  be	
  deliberately	
  driving	
  up	
  the	
  costs	
  of	
  advertisers’	
  clicks/impressions.	
  
	
  

	
  

4
 
	
  
DETECTION	
  OF	
  INVALID	
  CLICKS	
  –	
  EXTRACT	
  FROM	
  GOOGLE	
  ADWORDS	
  WEBSITE	
  (APPENDIX	
  D)	
  
	
  
The	
  systems	
  and	
  processes	
  that	
  Google	
  uses	
  to	
  detect	
  and	
  filter	
  invalid	
  clicks	
  can	
  be	
  divided	
  into	
  three	
  types:	
  
Proactive	
  
1.	
  Filters	
  
•

•

Automated	
  algorithms	
  which	
  
filter	
  out	
  invalid	
  clicks	
  in	
  real	
  
time,	
  before	
  they	
  are	
  
charged	
  to	
  advertisers’	
  
accounts	
  
Analyze	
  all	
  clicks	
  on	
  Ad	
  
Words	
  ads	
  

•

Automatically	
  discard	
  clicks	
  
and	
  impressions	
  from	
  known	
  
sources	
  of	
  invalid	
  activity	
  

•

Reactive	
  
2.	
  Offline	
  analysis	
  
•

•

•

Automated	
  algorithms	
  and	
  
manual	
  analysis	
  
Focuses	
  on	
  the	
  AdSense	
  
network,	
  but	
  also	
  includes	
  
Google	
  sites	
  and	
  those	
  in	
  
other	
  networks	
  
Accounts	
  for	
  a	
  much	
  smaller	
  
proportion	
  of	
  invalid	
  clicks	
  
than	
  that	
  detected	
  by	
  our	
  
automated	
  filters	
  

3.	
  Investigations	
  
•

Relatively	
  rare	
  

•

All	
  advertiser	
  inquiries	
  about	
  
invalid	
  clicks	
  are	
  investigated	
  
by	
  Google	
  and	
  taken	
  very	
  
seriously	
  

•

The	
  number	
  of	
  invalid	
  clicks	
  
detected	
  by	
  investigations	
  is	
  
negligible	
  relative	
  to	
  the	
  
number	
  detected	
  by	
  filters	
  
and	
  offline	
  analysis	
  

Account	
  for	
  vast	
  majority	
  of	
  
invalid	
  click	
  detection	
  

	
  
How	
  Advertisers	
  are	
  protected:	
  
The	
   Ad	
   Traffic	
   Quality	
   Team	
   helps	
   protect	
   advertisers	
   against	
   click	
   fraud	
   by	
   working	
   to	
   isolate	
   and	
   filter	
   out	
  
potentially	
   invalid	
   clicks	
   before	
   they	
   ever	
   reach	
   your	
   account	
   reports.	
   Although	
   the	
   intent	
   of	
   a	
   click	
   is	
   difficult	
   to	
  
determine	
  with	
  a	
  high	
  degree	
  of	
  scientific	
  accuracy,	
  we	
  try	
  to	
  identify	
  suspicious	
  clicks	
  as	
  often	
  as	
  possible	
  and	
  
to	
  exclude	
  additional	
  clicks	
  which	
  we	
  know	
  will	
  perform	
  poorly	
  for	
  advertisers.	
  By	
  casting	
  a	
  wide	
  net,	
  we	
  try	
  to	
  
maximize	
   the	
   amount	
   of	
   invalid	
   clicks	
   that	
   we	
   exclude,	
   which	
   helps	
   us	
   to	
   deliver	
   consistent	
   and	
   high-­‐quality	
  
traffic	
  to	
  advertisers.	
  
Undoubtedly,	
  some	
  portion	
  of	
  the	
  invalid	
  click	
  activity	
  is	
  not	
  detected	
  by	
  our	
  proactive	
  systems	
  and	
  processes.	
  
However,	
   we	
   are	
   able	
   to	
   effectively	
   minimize	
   that	
   proportion	
   through	
   our	
   proactive	
   monitoring	
   of	
   both	
  
advertiser	
  and	
  publisher	
  networks.	
  Our	
  belief	
  in	
  the	
  quality	
  of	
  the	
  sites	
  in	
  our	
  network	
  and	
  the	
  accuracy	
  of	
  our	
  
automated	
   filtering	
   is	
   supported	
   by	
   the	
   reactive	
   investigations	
   we	
   undertake	
   on	
   behalf	
   of	
   advertisers	
   who	
  
contact	
  us	
  with	
  concerns.	
  We	
  have	
  found	
  through	
  reactive	
  manual	
  reviews	
  that	
  our	
  proactive	
  monitoring	
  misses	
  
only	
  a	
  fraction	
  of	
  all	
  potential	
  invalid	
  click	
  activity	
  and	
  our	
  team	
  continually	
  works	
  to	
  improve	
  this	
  even	
  further.	
  

5
 
How	
  we	
  Help	
  Protect	
  Publishers:	
  
The	
   relationship	
   between	
   Google,	
   advertisers,	
   and	
   publishers	
   is	
   based	
   on	
   trust.	
   As	
   a	
   result,	
   Google	
   treats	
   any	
  
instance	
  of	
  invalid	
  activity	
  very	
   seriously.	
  In	
  order	
  to	
  help	
  protect	
  advertisers	
  and	
  publishers	
  from	
  invalid	
  click	
  
activity,	
   Google	
   carefully	
   monitors	
   all	
   clicks	
   and	
   impressions	
   on	
   ads.	
   With	
   a	
   clean	
   network	
   we	
   preserve	
   the	
  
advertisers’	
  trust,	
  which	
  means	
  better	
  earnings	
  for	
  publishers	
  with	
  clean	
  traffic.	
  
We	
  understand	
  that	
  sometimes	
  a	
  third	
  party	
  may	
  generate	
  invalid	
  activity	
  on	
  your	
  ads	
  without	
  your	
  knowledge	
  
or	
  permission.	
  We	
  know	
  that	
  these	
  clicks	
  are	
  not	
  the	
  result	
  of	
  genuine	
  interest	
  in	
  your	
  products	
  and	
  services,	
  
and	
   regularly	
   work	
   to	
   improve	
   our	
   system	
   to	
   detect	
   these	
   clicks	
   and	
   filter	
   them.	
   Not	
   only	
   does	
   this	
   help	
   protect	
  
publisher	
  accounts	
  from	
  sabotage,	
  it	
  also	
  ensures	
  that	
  advertisers	
  are	
  not	
  charged	
  for	
  the	
  filtered	
  clicks.	
  
However,	
   AdSense	
   publishers	
   are	
   ultimately	
   responsible	
   for	
   all	
   of	
   the	
   traffic	
   to	
   their	
   ads.	
   As	
   a	
   publisher,	
   we	
  
recommend	
   you	
   follow	
   our	
  policies	
  and	
   diligently	
   monitor	
   your	
   traffic	
   to	
   minimize	
   invalid	
   activity.	
   We	
   also	
  
encourage	
  publishers	
  to	
  report	
  any	
  suspicious	
  activity	
  which	
  they’ve	
  detected	
  on	
  their	
  site.	
  

	
  
	
  

	
  

6
 
	
  
LITTLE	
  HISTORY,	
  HIGH-­‐PRICED	
  KEYWORD	
  CLICK	
  FRAUD	
  RISES	
  (APPENDIX	
  E):	
  
The	
  Click	
  Fraud	
  Index	
  did	
  something	
  a	
  little	
  different	
  with	
  its	
  second-­‐quarter	
  report	
  on	
  click	
  fraud,	
  as	
  tracked	
  by	
  
the	
  over	
  1,300	
  advertisers	
  and	
  agencies	
  participating	
  in	
  Click	
  Forensic’s	
  research.	
  They	
  split	
  out	
  the	
  click	
  fraud	
  
rate	
  for	
  higher-­‐priced	
  search	
  terms,	
  priced	
  at	
  $2	
  and	
  higher.	
  
Overall,	
  their	
  research	
  for	
  the	
  period	
  found	
  that	
  industry-­‐wide	
  click	
  fraud	
  had	
  increased.	
  The	
  first-­‐quarter	
  figure	
  
of	
  13.7	
  percent	
  was	
  outpaced	
  by	
  the	
  second-­‐quarter’s	
  rate	
  of	
  14.1	
  percent.	
  
Breaking	
  out	
  the	
  higher-­‐priced	
  keywords	
  showed	
  an	
  even	
  higher	
  increase.	
  Companies	
  participating	
  in	
  the	
  index	
  
reported	
  click	
  fraud	
  at	
  a	
  20.2	
  percent	
  clip	
  for	
  those	
  keywords,	
  which	
  frequently	
  comprise	
  the	
  bulk	
  of	
  an	
  
advertiser’s	
  spend.	
  
“For	
  the	
  first	
  time,	
  we	
  have	
  industry	
  data	
  that	
  clearly	
  shows	
  what	
  many	
  have	
  expected	
  –	
  organizations	
  
purchasing	
  higher-­‐priced	
  search	
  terms	
  are	
  significantly	
  more	
  vulnerable	
  to	
  click	
  fraud,”	
  said	
  Tom	
  Cuthbert,	
  
president	
  and	
  CEO	
  of	
  Click	
  Forensics,	
  in	
  a	
  statement.	
  	
  
The	
  top	
  key	
  terms	
  averaged	
  $4.51	
  across	
  what	
  Click	
  Forensics	
  identified	
  as	
  the	
  top	
  five	
  search	
  advertising	
  
industries:	
  Retail,	
  Financial	
  Services,	
  Health	
  &	
  Fitness,	
  Technology,	
  and	
  Entertainment.	
  That	
  was	
  down	
  from	
  
$4.75	
  in	
  the	
  first	
  quarter	
  of	
  2006.	
  
Rates	
  of	
  click	
  fraud	
  increase	
  dramatically	
  the	
  farther	
  one	
  gets	
  away	
  from	
  Google	
  and	
  Yahoo	
  for	
  search	
  
advertising.	
  Click	
  Forensics	
  identifies	
  that	
  duo	
  as	
  Tier	
  1	
  search	
  providers.	
  For	
  the	
  second	
  quarter,	
  the	
  click	
  fraud	
  
percentage	
  of	
  12.8	
  for	
  Tier	
  1	
  providers	
  was	
  a	
  little	
  higher	
  than	
  the	
  12.1	
  percent	
  reported	
  in	
  the	
  prior	
  quarter.	
  
Tier	
  2	
  search	
  providers	
  (Ask,	
  MSN,	
  Lycos,	
  and	
  others)	
  had	
  a	
  click	
  fraud	
  rate	
  of	
  20.3	
  percent,	
  while	
  Tier	
  3	
  ones	
  
(niche	
  sites	
  like	
  Dogpile)	
  racked	
  up	
  27.1	
  percent	
  for	
  the	
  second	
  quarter.	
  Both	
  figures	
  were	
  lower	
  than	
  their	
  first	
  
quarter	
  percentages	
  of	
  21.3	
  and	
  29.8,	
  respectively.	
  
Over	
  88	
  percent	
  of	
  click	
  fraud	
  takes	
  place	
  from	
  within	
  the	
  US	
  and	
  Canada,	
  the	
  report	
  noted.	
  Outside	
  the	
  US,	
  
India	
  led	
  all	
  other	
  nations	
  with	
  unwanted	
  click	
  activity	
  rising	
  26	
  percent	
  during	
  the	
  quarter.	
  
•

•

•

Disputes	
  over	
  the	
  issue	
  have	
  resulted	
  in	
  a	
  number	
  of lawsuits.	
  In	
  one	
  case,	
  Google	
  (acting	
  as	
  both	
  an	
  
advertiser	
  and	
  advertising	
  network)	
  won	
  a	
  lawsuit	
  against	
  a	
  Texas	
  company	
  called	
  Auction	
  Experts	
  
(acting	
  as	
  a	
  publisher),	
  which	
  Google	
  accused	
  of	
  paying	
  people	
  to	
  click	
  on	
  ads	
  that	
  appeared	
  on	
  Auction	
  
Experts'	
  site,	
  costing	
  advertisers	
  $50,000.	
  Despite	
  networks'	
  efforts	
  to	
  stop	
  it,	
  publishers	
  are	
  suspicious	
  
of	
  the	
  motives	
  of	
  the	
  advertising	
  networks,	
  because	
  the	
  advertising	
  network	
  receives	
  money	
  for	
  each	
  
click,	
  even	
  if	
  it	
  is	
  fraudulent.	
  
In	
  July	
  2005,	
  Yahoo	
  settled	
  a	
  class-­‐action	
  lawsuit	
  against	
  it	
  by	
  plaintiffs	
  alleging	
  it	
  did	
  not	
  do	
  enough	
  to	
  
prevent	
  click	
  fraud.	
  Yahoo	
  paid	
  $4.5	
  million	
  in	
  legal	
  bills	
  for	
  the	
  plaintiffs	
  and	
  agreed	
  to	
  settle	
  advertiser	
  
claims	
  dating	
  back	
  to	
  2004.	
  In	
  July	
  2006,	
  Google	
  settled	
  a	
  similar	
  suit	
  for	
  $90	
  million.	
  
On	
  March	
  8,	
  2006,	
  Google	
  agreed	
  to	
  a	
  $90	
  million-­‐settlement	
  fund	
  in	
  the	
  class-­‐action	
  lawsuit	
  filed	
  by	
  
Lane's	
  Gifts	
  &	
  Collectibles.	
  The	
  class-­‐action	
  lawsuit	
  was	
  filed	
  in	
  Miller	
  County,	
  Arkansas,	
  by	
  Dallas	
  
attorneys	
  Steve	
  Malouf,	
  Joel	
  Fineberg,	
  and	
  Dean	
  Gresham.	
  The	
  expert	
  witness	
  for	
  the	
  Plaintiffs	
  in	
  the	
  
case	
  was	
  Jessie	
  Stricchiola,	
  an	
  internet	
  search	
  expert	
  who	
  first	
  identified	
  instances	
  of	
  PPC	
  click	
  fraud	
  in	
  
2001.	
  

7
 
REFERENCES	
  
http://www.webpronews.com/highpriced-­‐keyword-­‐click-­‐fraud-­‐rises-­‐2006-­‐07	
  
http://sponsoredlinx.com/blog/google-­‐adwords/preventing-­‐google-­‐adwords-­‐competitor-­‐click-­‐fraud/	
  
http://en.wikipedia.org/wiki/Click_fraud	
  
http://www.google.com/ads/adtrafficquality/invalid-­‐click-­‐protection.html	
  
	
  
	
  
	
  
	
  
	
  
	
  

8

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Click Fraud Report

  • 1.       CLICK  FRAUD  REPORT   EXECUTIVE  SUMMARY   This  document  covers  research  on  how  click  fraud  works,  click  fraud  history  and  Google  strategy   towards  click  fraud.  
  • 2. CLICK  FRAUD  REPORT   EXECUTIVE  SUMMARY   Competitors  of   AdSense  publishers     Click  Fraud  usually  requires  a  lot  of  IP’s  (spread  geographically)  to  fool   advertising  companies;  one  of  the  best  ways  to  stop  this  is  by  giving  IPs  to   requesters  with  strong  justification  regarding  utilization.    For  more  details   please  refer  Appendix  A.   These  persons  may  wish  to   Data  centers  are  not  giving  away  IPs  in  excess  of  8  or  10.    This  can  be   exceeded  based  on  personal  or  organizational  relationships.   AdSense  and  other  banner   For  any  additional  IP  request  one  needs  to  submit  form  to  ARIN  (For  USA)   explaining  in  detail  how  we  plan  to  utilize  these  IP’s.  One  needs  to  confirm   that  at-­‐least  80%  to  85%  of  all  IPs  will  be  utilized  and  will  not  be  misused.    For   more  details  please  refer  Appendix  B.   Google  overtime  has  improved  invalid  click  tracking  and  for  some  accounts  it   has  been  observed  that  a  good  number  of  clicks  were  marked  as  invalid.    For   more  details  please  refer  Appendix  C.   Google  uses  sophisticated  algorithms  with  a  high  degree  of  scientific  accuracy   for  protection  against  invalid  clicks.  For  more  details  please  refer  Appendix  D.   frame  online  website  ,  which   generate  revenue  through   advertising.  It  is  made  to  look   like  website  (Keyword)  owner   is  clicking  on  its  own  ads  to   make  profit.  The  advertising   network  may  terminate  may   then  terminate  the   relationship  with  that   particular  website.     Click  fraud  is  rising  and  so  are  Google’s  efforts  to  curb  the  nuisance.    For  more   details  please  refer  Appendix  E.                                   1
  • 3.       HOW  CLICK  FRAUD  WORKS  (APPENDIX  A)   There  is  a  huge  pool  of  marketing  techies  who  have  mastered  this  art  of  click  fraud.  Normally  they  create  a   network  of  users  who  make  profits  by  clicking  on  ads.  There  might  be  hundreds  or  even  thousands  of  people   who  just  do  nothing,  but  click  on  sites.   Google  and  yahoo  have  been  trying  hard  to  cut  down  click  fraud,  but  it  is  virtually  impossible  for  them  to  nullify   click  fraud.   It  is  estimated  that  10%  to  15%  of  all  clicks  are  fake,  and  300-­‐500  million  dollars  of  advertising  budget  get   exhausted  each  year  into  click  fraud.   However,  there  are  various  benchmark  tests  which  you  can  follow  to  detect  fake  clicks.   These  are  as  given  below:-­‐   • • • • If  you  observe  an  unusual  click  trend  or  CTR  (Click  through  Rate)  in  your  ad  words  account  then  it  could   be  an  indication  of  click  fraud.   You  should  manually  monitor  your  ad  words  account  to  detect  click  fraud.  In  case  you  observe  a  sudden   increase  in  no  of  clicks  within  shot  timeframe  of  15-­‐30  minutes  during  a  day,  then  it  could  an  indication   of  unusual  click  trend.  Moreover  if  none  of  those  clicks  actually  convert  into  lead,  then  it  could  be  an   indication  of  click  fraud.   You  are  receiving  5000-­‐15000  clicks  from  AdSense,  but  none  of  those  clicks  actually  get  converted  into   lead.  Moreover,  if  you  observe  sudden  drop  in  conversion  rates,  then  it  could  be  an  indication  of  click   fraud.   Normally  fake  clicks  originate  from  1  or  2  particular  locations  (depending  upon  your   competitors/industry).If  you  observe  a  regular  pattern  of  several  clicks  from  one  geo  location,  but  none   of  those  actually  converting  into  lead,  then  it  could  be  an  indication  of  click  fraud.  You  should  keep  tabs   on  clicks  from  suspicious  or  untraceable  IP  addresses.   There  are  business  sectors  like  online  marketing  website  development  where  click  fraud  is  really  high.  Click  fraud   is  also  evident  in  other  business  fields                     2
  • 4.       ARIN  (APPENDIX  B)   ARIN  provides  services  related  to  the  technical  coordination  and  management  of  Internet  number  resources.   The  nature  of  these  services  is  described  in  ARIN's  mission  statement:   ARIN,  a  nonprofit  member-­‐based  organization,  supports  the  operation  of  the  Internet  through  the  management  of   Internet  number  resources  throughout  its  service  region;  coordinates  the  development  of  policies  by  the   community  for  the  management  of  Internet  Protocol  number  resources;  and  advances  the  Internet  through   informational  outreach.   These  services  are  grouped  in  three  areas:  Registration,  Organization,  and  Policy  Development.   Registration  Services   Registration  Services  pertain  to  the  technical  coordination  and  management  of  Internet  number  resources.  They   include:   • IP  address  space  allocation,  transfer,  and  record  maintenance   • ASN  allocation,  transfer,  and  record  maintenance   • Directories   • Registration  transaction  information  (WHOIS)   • Routing  information  (Internet  Routing  Registry)   • DNS  (Reverse)   • Who  Was           3
  • 5.     GOOGLE’S  TOP  PRIORITY:  (APPENDIX  C)   The  security  of  Google  Ad  Words  advertisers  is  a  top  priority  for  Google,  and  Click  Fraud  is  a  growing  concern  for   small  business;  with  research  showing  a  rise  of  click  fraud  by  almost  20%  in  2010.   Some  competitors  will  deliberately  generate  and  click  on  your  ads  repeatedly  in  an  attempt  to  exhaust  your   daily  budget  sooner  and  bump  up  the  costs  of  running  your  Ad  Words  account;  this  is  click  fraud.   Certain  patterns  in  your  Ad  Words  account  can  be  observed  to  determine  if  you  are  experiencing  this  type  of   fraud,  for  example,  you  may  notice  a  sudden  and  large  increase  in  Impressions  and  Clicks  for  a  keyword  of  high   cost  and  competition.   There  are  ways  to  ensure  that  a  competitor  isn’t  able  to  perform  this  fraud;  which  you  can  do  yourself.  Google   Ad  Words  account  holders  have  the  option  to  exclude  up  to  100  Internet  Protocol  (IP)  addresses  from  seeing  Ads   within  their  campaigns.  All  Ads  in  the  campaign  are  prevented  from  being  displayed  for  users  with  the  IP   addresses  that  you  specify,  so  choose  your  list  carefully.   An  important  note  about  IP  address  exclusion:  Some  large  internet  service  providers  (ISPs)  use  a  range  of  IP   addresses  for  all  their  users.  If  you  exclude  an  IP  address  that  is  a  proxy  for  many  users,  you  could  be  blocking  a   large  amount  of  legitimate  and  potentially  profitable  traffic.  Google  takes  no  responsibility  for  this  action.   In  saying  all  this,  Google  does  have  its  own  measures  in  place  for  preventing  click  fraud.  Each  click  you  get  is   examined  by  a  system  of  theirs  that  looks  at  the  IP  address,  time  of  click,  any  duplicate  clicks  and  a  few  other   click  patterns.  These  factors  are  then  analyzed  by  their  system  to  isolate  and  filter  out  any  patterns  that  appear   to  be  deliberately  driving  up  the  costs  of  advertisers’  clicks/impressions.       4
  • 6.     DETECTION  OF  INVALID  CLICKS  –  EXTRACT  FROM  GOOGLE  ADWORDS  WEBSITE  (APPENDIX  D)     The  systems  and  processes  that  Google  uses  to  detect  and  filter  invalid  clicks  can  be  divided  into  three  types:   Proactive   1.  Filters   • • Automated  algorithms  which   filter  out  invalid  clicks  in  real   time,  before  they  are   charged  to  advertisers’   accounts   Analyze  all  clicks  on  Ad   Words  ads   • Automatically  discard  clicks   and  impressions  from  known   sources  of  invalid  activity   • Reactive   2.  Offline  analysis   • • • Automated  algorithms  and   manual  analysis   Focuses  on  the  AdSense   network,  but  also  includes   Google  sites  and  those  in   other  networks   Accounts  for  a  much  smaller   proportion  of  invalid  clicks   than  that  detected  by  our   automated  filters   3.  Investigations   • Relatively  rare   • All  advertiser  inquiries  about   invalid  clicks  are  investigated   by  Google  and  taken  very   seriously   • The  number  of  invalid  clicks   detected  by  investigations  is   negligible  relative  to  the   number  detected  by  filters   and  offline  analysis   Account  for  vast  majority  of   invalid  click  detection     How  Advertisers  are  protected:   The   Ad   Traffic   Quality   Team   helps   protect   advertisers   against   click   fraud   by   working   to   isolate   and   filter   out   potentially   invalid   clicks   before   they   ever   reach   your   account   reports.   Although   the   intent   of   a   click   is   difficult   to   determine  with  a  high  degree  of  scientific  accuracy,  we  try  to  identify  suspicious  clicks  as  often  as  possible  and   to  exclude  additional  clicks  which  we  know  will  perform  poorly  for  advertisers.  By  casting  a  wide  net,  we  try  to   maximize   the   amount   of   invalid   clicks   that   we   exclude,   which   helps   us   to   deliver   consistent   and   high-­‐quality   traffic  to  advertisers.   Undoubtedly,  some  portion  of  the  invalid  click  activity  is  not  detected  by  our  proactive  systems  and  processes.   However,   we   are   able   to   effectively   minimize   that   proportion   through   our   proactive   monitoring   of   both   advertiser  and  publisher  networks.  Our  belief  in  the  quality  of  the  sites  in  our  network  and  the  accuracy  of  our   automated   filtering   is   supported   by   the   reactive   investigations   we   undertake   on   behalf   of   advertisers   who   contact  us  with  concerns.  We  have  found  through  reactive  manual  reviews  that  our  proactive  monitoring  misses   only  a  fraction  of  all  potential  invalid  click  activity  and  our  team  continually  works  to  improve  this  even  further.   5
  • 7.   How  we  Help  Protect  Publishers:   The   relationship   between   Google,   advertisers,   and   publishers   is   based   on   trust.   As   a   result,   Google   treats   any   instance  of  invalid  activity  very   seriously.  In  order  to  help  protect  advertisers  and  publishers  from  invalid  click   activity,   Google   carefully   monitors   all   clicks   and   impressions   on   ads.   With   a   clean   network   we   preserve   the   advertisers’  trust,  which  means  better  earnings  for  publishers  with  clean  traffic.   We  understand  that  sometimes  a  third  party  may  generate  invalid  activity  on  your  ads  without  your  knowledge   or  permission.  We  know  that  these  clicks  are  not  the  result  of  genuine  interest  in  your  products  and  services,   and   regularly   work   to   improve   our   system   to   detect   these   clicks   and   filter   them.   Not   only   does   this   help   protect   publisher  accounts  from  sabotage,  it  also  ensures  that  advertisers  are  not  charged  for  the  filtered  clicks.   However,   AdSense   publishers   are   ultimately   responsible   for   all   of   the   traffic   to   their   ads.   As   a   publisher,   we   recommend   you   follow   our  policies  and   diligently   monitor   your   traffic   to   minimize   invalid   activity.   We   also   encourage  publishers  to  report  any  suspicious  activity  which  they’ve  detected  on  their  site.         6
  • 8.     LITTLE  HISTORY,  HIGH-­‐PRICED  KEYWORD  CLICK  FRAUD  RISES  (APPENDIX  E):   The  Click  Fraud  Index  did  something  a  little  different  with  its  second-­‐quarter  report  on  click  fraud,  as  tracked  by   the  over  1,300  advertisers  and  agencies  participating  in  Click  Forensic’s  research.  They  split  out  the  click  fraud   rate  for  higher-­‐priced  search  terms,  priced  at  $2  and  higher.   Overall,  their  research  for  the  period  found  that  industry-­‐wide  click  fraud  had  increased.  The  first-­‐quarter  figure   of  13.7  percent  was  outpaced  by  the  second-­‐quarter’s  rate  of  14.1  percent.   Breaking  out  the  higher-­‐priced  keywords  showed  an  even  higher  increase.  Companies  participating  in  the  index   reported  click  fraud  at  a  20.2  percent  clip  for  those  keywords,  which  frequently  comprise  the  bulk  of  an   advertiser’s  spend.   “For  the  first  time,  we  have  industry  data  that  clearly  shows  what  many  have  expected  –  organizations   purchasing  higher-­‐priced  search  terms  are  significantly  more  vulnerable  to  click  fraud,”  said  Tom  Cuthbert,   president  and  CEO  of  Click  Forensics,  in  a  statement.     The  top  key  terms  averaged  $4.51  across  what  Click  Forensics  identified  as  the  top  five  search  advertising   industries:  Retail,  Financial  Services,  Health  &  Fitness,  Technology,  and  Entertainment.  That  was  down  from   $4.75  in  the  first  quarter  of  2006.   Rates  of  click  fraud  increase  dramatically  the  farther  one  gets  away  from  Google  and  Yahoo  for  search   advertising.  Click  Forensics  identifies  that  duo  as  Tier  1  search  providers.  For  the  second  quarter,  the  click  fraud   percentage  of  12.8  for  Tier  1  providers  was  a  little  higher  than  the  12.1  percent  reported  in  the  prior  quarter.   Tier  2  search  providers  (Ask,  MSN,  Lycos,  and  others)  had  a  click  fraud  rate  of  20.3  percent,  while  Tier  3  ones   (niche  sites  like  Dogpile)  racked  up  27.1  percent  for  the  second  quarter.  Both  figures  were  lower  than  their  first   quarter  percentages  of  21.3  and  29.8,  respectively.   Over  88  percent  of  click  fraud  takes  place  from  within  the  US  and  Canada,  the  report  noted.  Outside  the  US,   India  led  all  other  nations  with  unwanted  click  activity  rising  26  percent  during  the  quarter.   • • • Disputes  over  the  issue  have  resulted  in  a  number  of lawsuits.  In  one  case,  Google  (acting  as  both  an   advertiser  and  advertising  network)  won  a  lawsuit  against  a  Texas  company  called  Auction  Experts   (acting  as  a  publisher),  which  Google  accused  of  paying  people  to  click  on  ads  that  appeared  on  Auction   Experts'  site,  costing  advertisers  $50,000.  Despite  networks'  efforts  to  stop  it,  publishers  are  suspicious   of  the  motives  of  the  advertising  networks,  because  the  advertising  network  receives  money  for  each   click,  even  if  it  is  fraudulent.   In  July  2005,  Yahoo  settled  a  class-­‐action  lawsuit  against  it  by  plaintiffs  alleging  it  did  not  do  enough  to   prevent  click  fraud.  Yahoo  paid  $4.5  million  in  legal  bills  for  the  plaintiffs  and  agreed  to  settle  advertiser   claims  dating  back  to  2004.  In  July  2006,  Google  settled  a  similar  suit  for  $90  million.   On  March  8,  2006,  Google  agreed  to  a  $90  million-­‐settlement  fund  in  the  class-­‐action  lawsuit  filed  by   Lane's  Gifts  &  Collectibles.  The  class-­‐action  lawsuit  was  filed  in  Miller  County,  Arkansas,  by  Dallas   attorneys  Steve  Malouf,  Joel  Fineberg,  and  Dean  Gresham.  The  expert  witness  for  the  Plaintiffs  in  the   case  was  Jessie  Stricchiola,  an  internet  search  expert  who  first  identified  instances  of  PPC  click  fraud  in   2001.   7