1. MARWA ZAKARIA ABO EL-OLA
16 Montesser St., Mansoura, Egypt +201144030408
Sadaf 7, JBR, Dubai, UAE +971564505672
marwazakariaa@gmail.com
W o r k E x p erience
Highly motivated customer service & sales professional holding more than 5 years experience.
Solutions focused, shown ability to design and implement transformational strategy and in-depth
analysis and research, whilst at the same time ensuring delivery of quality services at the operational
level. Possess strong analytical and diagnostic skills and proven ability to work in commercialized,
fast paced organization environments.
Spring 2012 - Head of Public Relations Department, Delta International Schools, Mansora, Egypt
Present
Spring 2010 - Employee, Public Relations Department, Delta International Schools, Mansora, Egypt
Spring 2012
Fall 2009 - Part time Employee, Customer Service Department, Internet Misr, Mansora, Egypt
Spring 2010
Spring 2008 - Part time Employee, Customer Service Department, LinkdotNet, Mansora, Egypt
Fall 2009
Summer 2007 Trainee, Customer Service Department, Pioneers Holding Company, Mansora, Egypt
E d u c a t i o n
Spring 2010 Bachelor of Arts, Commerce, Mansoura University, Egypt
Concentration: Statistics
C o u r s e s
2008 International ICDL (International Computer Driving License)
S p e c i a l S k i l l s
Interpersonal Skills Excellent negotiation, strategic planning, organizational and leadership skills. Resourceful in resolving emerging
problematic clients
Language Skills Perfect command of Arabic (spoken and written).

2. Good command of English (spoken and written).
Computer Skills Microsoft MS Office
P e r s o n a l D a t a
Nationality Egyptian
Date of Birth 29 July 1984
Marital Status Single