Introduction to Health Economics Dr. R. Kurinji Malar.pptx
MY DIGITAL BANKING NIRVANA - JIM MAROUS
1. MY DIGITAL BANKING NIRVANA
(AS OF NOVEMBER 21, 2013)
JIM MAROUS
BANK MARKETING STRATEGY BLOG
2. nir·va·na noun nir-ˈvä-nə,
the state of perfect happiness and
peace where there is release from
all forms of suffering
a state or place of great happiness
and peace
Merriam-Webster Dictionary
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4. EASY ACCOUNT OPENING
Mobile Photo Account Opening™ uses Mitek's new mobile imaging
platform to capture the front and back of a driver’s license, eliminating
error prone data entry by the customer or in the branch .
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5. NO MORE
PASSWORDS
SureSwipe is Capital One's new
Pattern login feature that allows
Card customers to sign into the
mobile app with a quick custom
pattern instead of an alpha numeric
password.
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7. IMMEDIATE
BALANCES
The GoBank Balance Bar provides
instant balance information without
password login.
According to Mapa Research, 18% of
banks globally have removed the
need to login at all to see account
balances.
Commonwealth Bank’s pre-login
balance was voted as the favorite
feature of Kaching.
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9. RELATIONSHIP
BALANCES
As opposed to just showing a single
balance pre-login, Bank of New
Zealand provides the balances on all
of the customer’s accounts.
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11. VOICE-DRIVEN
BANKING
USAA’S Virtual Assistant, powered by
Nuance Communication, lets
members speak their banking
commands, including bill payments,
through the app. The enhancement is
designed to require fewer steps to
complete financial tasks than typed
answers.
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12. ENHANCED
iPAD SUPPORT
BBVA Compass was one of the first U.S. banks to allow customers to
sign up for mobile banking without requiring them to sign up for
online banking first. They are still one of the few with a dedicated
iPad app.
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13. DIGITAL
RECEIPTS
Moven provides real-time digital
receipts for debit and mobile
payment transactions. These
receipts include alerts,
categorization and comparison to
historical spending.
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14. PHOTO
RECEIPTS
Simple allows customer to not only
view receipts, but also attach
pictures to their transactions. Their
overall interface is one of the
cleanest in the industry.
They also integrate a ‘safe-to-spend’
function that combines budget with
transaction behavior.
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15. SPENDING
ASSISTANT
GoBank provides a very lighthearted
way of helping to avoid
overspending based on budget
function with their ‘Fortune Teller’.
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16. CUSTOM
ALERTS
GoBank has a very simple way to
set more than 10 different alerts to
be delivered to the channel(s) of
your choice.
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18. SIMPLIFIED
PAYMENTS
Kaching provides as many payment
options as any bank worldwide,
including ability to pay bills with QR
codes, make Bump P2P payments
and even payments through
Facebook.
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19. UNIVERSAL
P2P
Square has recently introduced a
new way to pay friends. With Square
Cash, sending money is as easy as
sending an email. No passwords, no
sign-up, no hassle.
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20. TRANSACTION SEARCH
mBank’s smart transaction search engine makes a search through
your transaction history as easy as using Google on the internet, with
results displayed in real time
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21. LOCATIONAL
REWARDS
Amex serves cardmembers rewards
based on their locations, should they
wish to use the geo-location service.
The feature, called My Offers
combines Amex spend history with
location information to provide
discounts and information of nearby
merchants. In turn, customers click
the deals they want.
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22. VISUALIZED
PFM
MoneyDesktop takes consolidated
PFM insight and builds visualized
tools to assist in money management.
GuideMe clearly presents financial
goals by implementing a similar
approach to the company’s patented
BubbleBudget concept, allowing
account holders to track progress
within each individual goal while
visualizing the immediate importance
of each long-term objective based on
variable size and location on the tool’s
virtual time line.
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23. FINANCIAL
WELLNESS
Moven’s Cred score
• Monitors your finances
• Provides comparison to others
• Gives you feedback about your
progress and how you can
improve
• Rewards you for being financially
fit
• Helps you spend, save, and live
smarter
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26. SMALL
BUSINESS
ANZ FastPay was Australia’s first
mobile payment App to offer small
business owners same day
settlement of merchant payments to
an ANZ account using an iPhone or
iPad.
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27. WEARABLE BANKING
Banco Sabadell is the first bank in the world to present its own app
for Google Glass. The app allows the customer to find branches and
ATMs, check balances and supports video conferencing. Apps were
developed using an open app innovation program.
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28. WEARABLE BANKING
The SmartWatch app is based on Westpac’s Cash Tank app that
allows customers to get balances without any authentication.
Westpac is now working to offer customers quick transfers between
their bank accounts and the ability to receive account alerts to the
watch.
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30. CHANNEL INTEGRATION:
BOOK AN APPOINTMENT
ING Belgium: customers can book an appointment with a specific
agent in branch via their mobile app
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31. INTEGRATED BRANCHES
NAB’s new “Smart Store” design, where tellers are replaced by
a variety of self service digital interfaces
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32. INTEGRATED BRANCHES
NAB’s new “Smart Store” design, where tellers are replaced by
a variety of self service digital interfaces
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33. INTEGRATED BRANCHES
NAB’s new “Smart Store” design, where tellers are replaced by
a variety of self service digital interfaces
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34. INTEGRATED BRANCHES
NAB’s new “Smart Store” design, where tellers are replaced by
a variety of self service digital interfaces
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