The Engagement Workout

September 18, 2013
Mark Toth
Chief Legal Officer, ManpowerGroup NA
The Engagement

Everything About Engagement
ManpowerGroup | September 18, 2013 2
Official Disclaimer
The presentation you are about to witness should not
be relied upon or construed as legal and/or medical advice.
Failure to stay awake for the remainder of this presentation
could result in potentially long-lasting side-effects, including
severe disengagement, plummeting productivity, increased
litigation and/or severe gastrointestinal discomfort from
having to do all the work in your company because everyone
else leaves.
Please consult with your own HR and/or Legal departments
before making any major policy and/or procedure changes.
You have been warned.

The Engagement Workout
THE
WORKOUT
Warm Up
Core
Balance
Power
Cool Down

CleanseWarm Up

The Engagement

Employment Law Talk Show
ManpowerGroup | September 18, 2013 6ManpowerGroup | September 18, 2013 6
Warm Up The #1 competitive differentiator
worldwide is access to …
A. Capital
B. Technology
C. Talent
D. Training

Warm Up 1 out of every ___ employees is
engaged worldwide.
A. 1
B. 2
C. 2.5
D. 3
E. Million

Source: Right Management
1 / 3

Source: Gallup
$550 billion

Engagement Time
Source: ManpowerGroup Employment Blawg

ManpowerGroup | September 18, 2013 12Source: SHRM

Warm Up Who’s more engaged?
A. Women
B. Men

A. Women
B. Men
Source: Gallup

A. Managers
B. Non-managers

A. Managers
B. Non-managers
Source: Gallup

Warm Up Which department typically is the
least engaged?
A. HR
B. Finance
C. Legal
D. IT
E. Marketing

Warm Up Which department typically is the
least engaged?
A. HR
B. Finance
C. Legal
D. IT
E. Marketing
Source: BlessingWhite

Warm Up True or False? Employees with a
college degree have higher
engagement than those without.
A. True
B. False

Warm Up True or False? Employees with a
college degree have higher
engagement than those without.
A. True
B. False
Source: Gallup

Warm Up Where does pay rank among the
top four engagement drivers?
A. #1
B. #2
C. #3
D. #4
E. It doesn’t

Warm Up Where does pay rank among the
top four engagement drivers?
A. #1
B. #2
C. #3
D. #4
E. It doesn’t
Source: Right Management, Many Others

Warm Up How much more likely are
disengaged employees to leave?
A. 2X
B. 3X
C. 4X
D. 5X
E. GoogolplexX

Warm Up How much more likely are
disengaged employees to leave?
A. 2X
B. 3X
C. 4X
D. 5X
E. GoogolplexX
Source: Cornell

Warm Up 78% of engaged employees
recommend the employer’s
products or services. What
percent of disengaged
employees do the same?
A. 3%
B. 13%
C. 23%
D. 33%
E. 103%

Warm Up 78% of engaged employees
recommend the employer’s
products or services. What
employees do the same?
A. 3%
B. 13%
C. 23%
D. 33%
E. 103%
Source: Gallup

Disengagement
Dangers
• Turnover
• Productivity
• Customers
• Lawsuits
• Health

CleanseCore

ENGAGEMENT =
emotional and intellectual
commitment to mission

Core What do employees say is the #1
thing leaders can do to increase
engagement?
A. Communicate clear strategy
B. Manage change effectively
C. Reduce inefficiency
D. Show that you value employees
E. Buy a yacht, golf excessively
and generally ignore employees

Core What do employees say is the #1
thing leaders can do to increase
engagement?
A. Communicate clear strategy
B. Manage change effectively
C. Reduce inefficiency
D. Show that you value employees
E. Buy a yacht, golf excessively
and generally ignore employees
Sources: Right Management, Monster/Unum,
Towers Watson

CleanseBalance

ENVISION

Envision What percentage of employees
know what their company stands
for and what differentiates it
different from its competition?
A. 0%
B. 41%
C. 51%
D. 61%
E. 71%

know what their company stands
for and what differentiates it
different from its competition?
A. 0%
B. 41%
C. 51%
D. 61%
E. 71%
Source: Gallup

trust their leaders?
A. 0%
B. 52%
C. 62%
D. 72%
E. 100%

trust their leaders?
A. 0%
B. 52%
C. 62%
D. 72%
E. 100%
Source: BlessingWhite

Envision • Where are we going?
• Bold, clear & inspirational
• Trust or bust

“A leader’s job is to rally people
toward a better future.”
Marcus Buckingham

EMPATHIZE

Empathize Which is the best way for a
manager to engage employees?
A. Have an all-day staff meeting
B. Assign them stretch
assignments
C. Increase pay by 58%
D. Have a 1-1 discussion about
career development
E. Make every day “Jeans Day”

• Do you get me?
• Motivations + strengths  Gaps
• Know or no
Empathize

ENHANCE

Enhance What’s the #1 source of work
discontent?
A. Limited cafeteria selections
B. Limited time to play video games
C. Limited opportunities for growth
D. Limited benefit options

Enhance What’s the #1 source of work
discontent?
A. Limited cafeteria selections
B. Limited time to play video games
C. Limited opportunities for growth
D. Limited benefit options
Source: American Psychological Association

Enhance • Where am I growing?
• Close gaps  Strrrrretch
• Grow or go

EMPOWER

Empower 88% of engaged employees feel
they can positively impact the
quality of their organization’s
products and services. What
employees feel the same?
A. 38%
B. 48%
C. 58%
D. 68%
E. 108%

Empower 88% of engaged employees feel
they can positively impact the
quality of their organization’s
products and services. What
employees feel the same?
A. 38%
B. 48%
C. 58%
D. 68%
E. 108% Source: Towers Watson

Empower Are remote workers more or less
engaged than non-remote
workers?
A. More
B. Less

Empower Are remote workers more or less
engaged than non-remote
workers?
A. More
B. Less
Source: Gallup

Empower What % of employees would stay
longer if offered flexible work
options?
A. 80%
B. 70%
C. 60%
D. 50%
E. Blue

Empower What % of employees would stay
longer if offered flexible work
options?
A. 80%
B. 70%
C. 60%
D. 50%
E. Blue
Source: Mom Corps

Empower • Do you trust me?
• Role relevance
• Flex or wrecks

“The vision is really about empowering
workers, giving them all the information
about what’s going on so they can do a
lot more than they’ve done in the past.”
Bill Gates

EVALUATE

Evaluate True or False: Employees want
you to evaluate their
performance.
A. True
B. False

Evaluate True or False: Employees want
you to evaluate their
performance.
A.True
B. False
Source: Patrick Lencioni

Evaluate • How am I doing?
• Truthful and timely
• Score or ignore

ENCOURAGE

Encourage Let’s say you’re taking a break at
work. Which of the following is
scientifically proven to boost your
overall mood and productivity?
A. Surfing the web
B. Drinking coffee
C. Taking a walk
D. Praising a co-worker
E. Listening to music

Encourage Let’s say you’re taking a break at
work. Which of the following is
scientifically proven to boost your
overall mood and productivity?
A. Surfing the web
B. Drinking coffee
C. Taking a walk
D. Praising a co-worker
E. Listening to music
Source: Harvard Business Review

Encourage • Do you appreciate me?
• Real, relevant, recurring
• Thanks beat spanks

5.6:1
.36:1
vs.
Source: Harvard Business Review
5.6:1
vs.
0.36:1

Encourage Most employees are satisfied
with the amount of positive
feedback they get from their
boss.
A. True
B. False

Encourage Most employees are satisfied
with the amount of positive
feedback they get from their
boss.
A. True
B. False
Source: Employee Engagement 2.0

5.6:1
.36:1
vs.
Source: Employee Engagement 2.0
47%

“Psychologists have studied reward
and punishment for a century, and
the bottom line is perfectly clear:
Reward works better.”
Harvard Business Review

CleansePower

Source: Kenexa

1.3
Source: Intuit

Power A highly engaged workforce is
___% more productive than an
unengaged workforce.
A. 10%
B. 20%
C. 30%
D. 40%
E. 50%

48% 93%

CleanseCool Down

Cleanse
Engagement
SING-A-LONG

Employee engagement is easy
If you listen your employees will stay
We wrote you this song
So please sing along
If you don’t they’ll all go away

Envision, empower, enable
Encourage and evaluate
Show empathy
It’s the right way to be
Then everything will be great

Remember this song
And you’ll never go wrong
Your engagement it will be outstanding
A promotion you’ll get
And your salary will be expanding

If your brain’s too full to remember
All the stuff we just covered above
There’s one simple word
That sums up what you heard
Love, Love, Love, Love, Love, Love
LOVE!

Remember this song
And you’ll never go wrong
Your engagement it will be outstanding
A promotion you’ll get
And your salary will be expanding

Thank

The Engagement Workout

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