Your Rights When Performing A Freedom Of Speech Event In A Public Venue
Mark Falkowski 2
1. Mark Falkowski
4330 Valley Avenue #6, Pleasanton, CA 94566
Cell 925‐683‐4842, markf@dmsww.com
SUMMARY OF EXPERIENCE
I have thirty three years experience with rapid promotion in six major capital equipment companies. Have a record of
accomplishment in building and turning around successful start up capital equipment corporations. Have been responsible for
the development, manufacturing, and servicing of physical therapy equipment. I have advanced from Director of Operations to
Project Manager for new product development of a biomedical equipment company. Prior promotions to V.P. of Operations of
two multi‐million dollar corporations and Chief Operation Officer of two. Also as Chief Operation Officer of a worldwide digital
radiology business located in Switzerland. I was responsible for engineering, manufacturing, GMP/ISO, quality, HR and customer
service worldwide with profit and loss responsibilities.
WORK HISTORY
2005 to Present Direct Medical Systems, LLC
President/ CEO – founded start‐up company introducing new and innovative medical technologies, worldwide
•Raised start up funding of over $1.5 million
• Maintained positive cash flow via direct sales while growing distribution channels in targeted clinical markets
• Successfully negotiated a major distribution agreement that resulted in over $2M in revenues in its first year
• Created and implemented a sales training program for over 240 sales people that was completed in 2.5 months
•Managed the company to profitability in the second year of operation.
2003 to 2005 – Swissray International, Hochdorf Switzerland.
Chief Operations Officer – a fifty million dollar operation producing direct digital radiology systems for general radiology. I am
responsible for engineering beta testing, manufacturing, GMP/ISO, quality, HR and customer service worldwide with profit and
loss responsibilities. I live 90% of my time in Switzerland to manage production and 10% in the US to manage customer service.
• Revised engineer beta site testing to improve system reliability in production and field systems.
• Decreased production time from 120 hrs per system to 32 hours.
• Increased production by 200% without increasing manpower.
• Improved system quality and decreased system installation time.
• Decreased installation time from 40 hours to 16 hours.
• Restructured customer service to take over direct support in the field.
• Revised application training and field service training.
• Setup WEB base dashboard for better communication for senior managers.
• Setup POP3 server to increase communication between Switzerland and our New Jersey office.
• Installed remote monitoring software to be used on all systems domestic and international. We can review customer images
remotely, upload software and monitor our system performance to provide proactive response.
• Installed Clientele help desk software to improve response time and product reliability.
• Submitted and received ISO 2002 approval.
• Setup four meetings that improved quality and communications with all departments: Customer Escalation report, daily
production meeting, Product performance meeting and cost reduction meeting.
• Setup four meeting that improved quality and communications with all departments: Customer Escalation report, daily
production meeting, Product performance meeting and cost reduction meeting.
2001 to 2003 – Invision Technologies, Inc., Newark, CA
Senior Vice President of Worldwide Customer Service – a multi‐million dollar operation selling EDS scanners to airports
worldwide. I was responsible for a 40 million dollar service operation business including offices in London, Paris and Asia. I
restructured and trained management to develop a first class Worldwide Customer Service operation.
• Restructured customer service to be the leader in the airport security industry; grew the service support staff from 45 to 302.
• Structured the service business to support over 900 systems in less than one year.
• Installed a customer care center to provide average phone response of less than 5 minutes to our customers.
• Improved system reliability through technical reporting to engineering and manufacturing for redesign.
• Established Global parts support to provide parts delivery to products within two hours
• Introduced remote training for FSE’s both domestic and international.
Acquired by GE.