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WHAT’S NEXT
     IN MARKETING + ADVERTISING




                              ©2008 Paul Isakson
THE
FUTURE
OF
ADVERTISING
          ©2008 Paul Isakson
THERE ISN’T ANY.




            ©2008 Paul Isakson
THE
END
 ©2008 Paul Isakson
J/K J/K J/K J/K
J/K J/K J/K J/K
J/K J/K J/K J/K
J/K J/K J/K J/K
             ©2008 Paul Isakson
THE
FUTURE
OF
MARKETING
            ©2008 Paul Isakson
TOPICS / AGENDA




               BRANDS
           OLD MARKETING
           NEW MARKETING
             INNOVATION
            ENGAGEMENT
                UTILITY
               INSIGHT

                           ©2008 Paul Isakson
BRANDS &
BRANDING
HAVEN’T
CHANGED
           ©2008 Paul Isakson
BRAND =
COLLECTIVELY, WHAT
PEOPLE SAY, FEEL &
THINK ABOUT YOUR
PRODUCT, SERVICE
OR COMPANY.
                ©2008 Paul Isakson
BRANDING =
USING MARKETING TO
INFLUENCE PEOPLES’
ATTITUDES TOWARDS,
AND PERCEPTIONS OF,
THE BRAND.
                ©2008 Paul Isakson
BRAND LOYALTY
WILL STILL BE EARNED
OVER TIME THROUGH
CONSISTENT POSITIVE
EXPERIENCES &
ENGAGEMENTS WITH A
PRODUCT, SERVICE OR
COMPANY.
                   ©2008 Paul Isakson
TREAT ME
WELL, AND
I’LL RETURN
THE FAVOR.
              ©2008 Paul Isakson
OLD
MARKETING


            ©2008 Paul Isakson
OLD MARKETING




                 PRODUCT



                 PACKAGING

                DISTRIBUTION


                    CRM


                ADVERTISING


                 CONSUMER      ©2008 Paul Isakson
©2008 Paul Isakson
THIS ISN’T
WORKING.


             ©2008 Paul Isakson
“I DON’T KNOW
WHAT WE’RE
YELLING ABOUT!!!”




                    ©2008 Paul Isakson
A TIME FOR CHANGE


“We’re not in the business of keeping
the media companies alive. We’re in the
business of connecting with
consumers.”
Trevor Edwards
Vice President, Global Brand & Category Management
Nike
October 2007




Source: New York Times - http://www.nytimes.com/2007/10/14/business/media/14ad.html
                                                                                      ©2008 Paul Isakson
MODERN
MARKETING
        ©2008 Paul Isakson
MODERN MARKETING




                    PRODUCT



                    PACKAGING

                   DISTRIBUTION


                       CRM


                   ADVERTISING


                    CONSUMER      ©2008 Paul Isakson
©2008 Paul Isakson
MODERN MARKETING

“[Digital] is the centerpiece of a broader
campaign. I think that’s become a real
integral part of how we use the web, moving
beyond just promoting web addresses in TV
spots or print ads to really making them a
critical part of the storytelling for the brands.”

Rob Master
Media Director, North America
Unilever
March 2008




Source: Advertising Age - http://adage.com/article?article_id=125663
                                                                       ©2008 Paul Isakson
HOW CAN
YOU CREATE
BRAND FANS?

         ©2008 Paul Isakson
DELIVER
VALUE
THROUGH
MARKETING.
             ©2008 Paul Isakson
OR, MORE
SIMPLY
PUT…

           ©2008 Paul Isakson
MAKE
PEOPLE’S
LIVES
BETTER.
           ©2008 Paul Isakson
O.K. SOUNDS
SIMPLE
ENOUGH.

          ©2008 Paul Isakson
SO HOW CAN
WE DO THIS?

          ©2008 Paul Isakson
PRODUCT
INNOVATION


             ©2008 Paul Isakson
BUILD THE
MARKETING INTO
THE PRODUCT.


             ©2008 Paul Isakson
MAKE THE
PRODUCT SO
GREAT, PEOPLE
CAN’T HELP BUT
TALK ABOUT IT.
             ©2008 Paul Isakson
MODERN MARKETING

“Something remarkable is worth talking
about. Worth noticing. Exceptional. New.
Interesting. It’s a Purple Cow. Boring stuff is
invisible. It’s a brown cow. … Remarkable
marketing is the art of building things worth
noticing right into your product or service.”

Seth Godin
Author / Speaker / Marketing Expert
Purple Cow
2002




Source: Purple Cow / Seth Godin / Page 3
                                                  ©2008 Paul Isakson
MODERN MARKETING


“We think the future of advertising is
great products that have marketing
embedded in them.”

Jeff Hicks
CEO
Crispin Porter + Bogusky
October 2006




Source: DMNews - http://www.dmnews.com/Embed-marketing-in-products-Crispin-Porter--Bogusky-CEO/article/93204/
                                                                                                                ©2008 Paul Isakson
MODERN MARKETING


“Coming up with product innovations.
That's what we're setting out to do.”

Steven Marrs
Vice Chairman
Global Head of Digital and Branded Content
NITRO
April 2007




Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticle&art_aid=58893
                                                                                                                ©2008 Paul Isakson
MODERN MARKETING


“Our belief is that marketing and
product have converged. The consumer
doesn’t separate the marketing
experience from the product
experience.”

Ajaz Ahmed
Founder & Chairman
AQKA
March 2008




Source: Advertising Age - http://adage.com/article?article_id=125664
                                                                       ©2008 Paul Isakson
THE PRODUCT IS THE MARKETING




                               ©2008 Paul Isakson
THE PRODUCT IS THE MARKETING




                               ©2008 Paul Isakson
THE PRODUCT IS THE MARKETING




                               ©2008 Paul Isakson
THE PRODUCT IS THE MARKETING




                               ©2008 Paul Isakson
GREAT.
BUT MY
PRODUCT
ISN’T COOL.
              ©2008 Paul Isakson
WHAT CAN
I DO???


           ©2008 Paul Isakson
WELL,
FRANKLY
YOU’RE
SCREWED.
           ©2008 Paul Isakson
J/K J/K J/K J/K
J/K J/K J/K J/K
J/K J/K J/K J/K
J/K J/K J/K J/K
             ©2008 Paul Isakson
ADD VALUE
THROUGH
CONTENT.

            ©2008 Paul Isakson
CONTENT
IS THE
NEW
CURRENCY
           ©2008 Paul Isakson
OR, AS TRACY
MORGAN
WOULD SAY
          ©2008 Paul Isakson
CONTENT IS THE NEW
PRESIDENT, BITCH.
                ©2008 Paul Isakson
PEOPLE WILL
PAY FOR
GREAT
CONTENT.
          ©2008 Paul Isakson
CONTENT IS THE NEW CURRENCY




                                                          1 Week = $1.6 Million



Source: Chicago Tribune / Leisure Blogs / Turn It Up - http://leisureblogs.chicagotribune.com/turn_it_up/2008/03/reznors-one-wee.html
                                                                                                                                        ©2008 Paul Isakson
BRANDS WILL
PAY FOR
GREAT
CONTENT.
         ©2008 Paul Isakson
CONTENT IS THE NEW CURRENCY




                              ©2008 Paul Isakson
CONTENT IS THE NEW CURRENCY


“[The agency’s job is to create] content
so valuable and useful that [consumers]
wouldn't want to live without it.”

Jeff Hicks
CEO
Crispin Porter + Bogusky
October 2006




Source: DMNews - http://www.dmnews.com/Embed-marketing-in-products-Crispin-Porter--Bogusky-CEO/article/93204/
                                                                                                                ©2008 Paul Isakson
ENGAGEMENT

        ©2008 Paul Isakson
ENGAGEMENT


“The days of making funny things that
may or may not have an effect on the
client's business are ending.”

Jeff Benjamin
Interactive Creative Director
Crispin Porter + Bogusky
March 2008




Source: ADWEEK - http://www.adweek.com/aw/content_display/news/digital/e3i1de189927bfff758384728f89282cfdd
                                                                                                             ©2008 Paul Isakson
ENGAGEMENT


CP+B FOLK LORE / MYTHOLOGY:
ALEX BOGUSKY DOESN’T WANT TO
SEE SCRIPTS ANYMORE.
“DON’T SHOW ME A SCRIPT. SHOW
ME THE PRESS RELEASE.”
IT’S ALL ABOUT HOW PEOPLE WILL
ENGAGE - WHY THEY WILL FIND IT
INTERESTING & PARTICIPATE.

Source: Life Moves Pretty Fast - http://ameliatorode.typepad.com/life_moves_pretty_fast/2008/01/dont-write-me-a.html
                                                                                                                       ©2008 Paul Isakson
ENGAGEMENT




                                                                                        16 QUARTERS OF
                                                                                        CONSECUTIVE
                                                                                        GROWTH




Source: BusinessWeek - http://www.businessweek.com/the_thread/brandnewday/archives/2008/02/crispin_downloa_1.html
                                                                                                                    ©2008 Paul Isakson
ENGAGEMENT




                      No. 1 seller in Personal Grooming category on Amazon.com
                      for the first two months after launch.



Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticleHomePage&art_aid=53172
                                                                                                                        ©2008 Paul Isakson
ENGAGEMENT




             ©2008 Paul Isakson
ENGAGEMENT




             ©2008 Paul Isakson
UTILITY
     ©2008 Paul Isakson
UTILITY

“[Branded Utility] is where the brand creates
a commitment to a relationship. It’s where the
brand creates something useful to you,
something that’s a utility in your life. The
consumer will feel more confident with the
relationship if the brand will continue to be
part of your life.”

Benjamin Palmer
CEO / Owner
The Barbarian Group
October 2006




Source: psfk.com - http://www.psfk.com/2006/11/branded_utility_1.html
                                                                        ©2008 Paul Isakson
UTILITY

“When you create a utility, you're creating
something that gives people time back. It
becomes less about information as pollution
and more about information to help people
get through life.”

Nick Law
Chief Creative Officer, North America
R/GA
March 2008




Source: ADWEEK - http://www.adweek.com/aw/content_display/news/digital/e3i1de189927bfff758384728f89282cfdd
                                                                                                             ©2008 Paul Isakson
UTILITY




          ©2008 Paul Isakson
UTILITY


“[Nike+] is not an advertising idea, it's a
technology idea. We are delivering a
product, an application.”

Nick Law
Chief Creative Officer, North America
R/GA
April 2007




Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticle&art_aid=58893
                                                                                                                ©2008 Paul Isakson
UTILITY




          ©2008 Paul Isakson
UTILITY




          ©2008 Paul Isakson
UTILITY




          ©2008 Paul Isakson
HOW DO
WE CREATE
THIS KIND OF
MARKETING?
           ©2008 Paul Isakson
CREATING BETTER MARKETING


“We don’t ask consumers what they
want. They don’t know. Instead we
apply our brain power to what they
need, and will want, then make sure
we’re there, ready.”

Akio Morita
Co-Founder
Sony Corporation




Source: Truth, Lies & Advertising / Jon Steel / page 189 (found via Meme Huffer- http://memehuffer.typepad.com/meme_huffer/2007/12/great-quotes-fo.html )
                                                                                                                                                        ©2008 Paul Isakson
CREATING BETTER MARKETING


“It's really hard to design products by
focus groups. A lot of times, people
don't know what they want until you
show it to them.”

Steve Jobs
Co-Founder, Chairman & CEO
Apple
May 1998




Source: BusinessWeek - http://www.businessweek.com/1998/21/b3579165.htm
                                                                          ©2008 Paul Isakson
UNCOVER
RICH
CONSUMER
INSIGHTS
           ©2008 Paul Isakson
OPPORTUNITY COMES FROM INSIGHTS

“Great work comes from insight, and we have
always worked from insight. … We have a
vision of ourselves becoming the lead agency
for the digital age. Insights are going to come
in so many different ways. We’d like to pride
ourselves on the ability to capitalize on them.”

Laura Lang
CEO
Digitas USA
March 2008




Source: Advertising Age - http://adage.com/article?article_id=125670
                                                                       ©2008 Paul Isakson
HOW DO
WE UNCOVER
THESE
INSIGHTS?
         ©2008 Paul Isakson
OBSERVE
    +
 LISTEN
          ©2008 Paul Isakson
TRADITIONAL METHODS




       FOCUS GROUPS
       1x1 INTERVIEWS
   ETHNOGRAPHIC STUDIES
  CULTURAL ANTHROPOLOGY
          SURVEYS
  USABILITY TESTING / LABS



                             ©2008 Paul Isakson
EMERGING
METHODS


           ©2008 Paul Isakson
DIGITAL ANTHROPOLOGY




                       del.icio.us




                                     ©2008 Paul Isakson
COLLABORATION

           ©2008 Paul Isakson
COLLABORATION




                       COMPANY


                INNOVATION          INFORMATION
                 & CONTENT             & INPUT

                             BETTER
                             BRANDS

      AGENCY                 INSIGHTS   CONSUMERS
                              & IDEAS




                                                    ©2008 Paul Isakson
COLLABORATION




                ©2008 Paul Isakson
COLLABORATION




                ©2008 Paul Isakson
IF YOU ONLY
REMEMBER
ONE THING…

          ©2008 Paul Isakson
MODERN
MARKETING =
MAKING PEOPLE’S
LIVES BETTER.

             ©2008 Paul Isakson
THE
END
  ©2008 Paul Isakson
?s
 ©2008 Paul Isakson
IF YOU WANT TO READ MORE OF WHAT I’M THINKING…
http://paulisakson.typepad.com/




                                                 ©2008 Paul Isakson
THA
NKS
  ©2008 Paul Isakson
IMAGE CREDITS

       IMG_6515                                  iPhone
       Tony de Marco                             e-Learning content authoring
       Flickr                                    Google Loves The iPhone




       Anonymous at Scientology in Los Angeles   Wii
       sklathill                                 Networking Audio/Video
       Flickr                                    X-OOM Software Brings Media Streaming
                                                 To The Wii


       Brick Tamland Wallpaper                   Starbucks Coffee
       Anchorman The Movie Web Site              Boston.com
       Brick Wallpaper                           Aging Music Heroes' Haven




       Bloc Party Crowd @ Ogden Theatre          Tracy Morgan
       Paul Isakson                              Saturday Night Live
       Flickr                                    Black Is The New President, Bitch




       Google Screen Grab                        Ghosts I - IV
       Google                                    Nine Inch Nails
       Google.com                                Ghosts.nin.com
IMAGE CREDITS

       RCRD LBL_ + Widgets   Nike+
       RCRD LBL              Healthy Living NYC
       rcrdlbl.com           Every Step You Take...




       Whopper Freakout      Domino’s Pizza Builder
       Burger King           Domino’s Pizza
       WhopperFreakout.com   Dominos.com



       Shave Everywhere      Domino’s BFD Pizza Builder
       Philips / Norelco     Adverblog & Domino’s Pizza
       ShaveEverywhere.com   Domino's Pizza Builder & Dominos.com




       The Coke Zero Game    My Vegas
       Coca-Cola Company     Logic + Emotion
       CokeZeroGame.com      My Vegas Is Showing: Brand Utility +
                             Event Based Social Networking



       The Coke Zero Game    Digital Ethnography + Anthropology
       Coca-Cola Company     All logos taken from their respective Web
                             sites.
       CokeZeroGame.com
IMAGE CREDITS

       Consumer Collaboration
       Paul Isakson
       [paul isakson]




       Kluster
       Kluster
       Kluster.com




       My Starbucks Idea
       Starbucks
       MyStarbucksIdea.com
CONTACT ME




             PAUL ISAKSON
             Senior Strategic Planner
             space150

             http://www.paulisakson.com/
             paul.isakson@gmail.com

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Whats Next In Marketing Advertising 120624

  • 1. WHAT’S NEXT IN MARKETING + ADVERTISING ©2008 Paul Isakson
  • 2. THE FUTURE OF ADVERTISING ©2008 Paul Isakson
  • 3. THERE ISN’T ANY. ©2008 Paul Isakson
  • 5. J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K ©2008 Paul Isakson
  • 6. THE FUTURE OF MARKETING ©2008 Paul Isakson
  • 7. TOPICS / AGENDA BRANDS OLD MARKETING NEW MARKETING INNOVATION ENGAGEMENT UTILITY INSIGHT ©2008 Paul Isakson
  • 9. BRAND = COLLECTIVELY, WHAT PEOPLE SAY, FEEL & THINK ABOUT YOUR PRODUCT, SERVICE OR COMPANY. ©2008 Paul Isakson
  • 10. BRANDING = USING MARKETING TO INFLUENCE PEOPLES’ ATTITUDES TOWARDS, AND PERCEPTIONS OF, THE BRAND. ©2008 Paul Isakson
  • 11. BRAND LOYALTY WILL STILL BE EARNED OVER TIME THROUGH CONSISTENT POSITIVE EXPERIENCES & ENGAGEMENTS WITH A PRODUCT, SERVICE OR COMPANY. ©2008 Paul Isakson
  • 12. TREAT ME WELL, AND I’LL RETURN THE FAVOR. ©2008 Paul Isakson
  • 13. OLD MARKETING ©2008 Paul Isakson
  • 14. OLD MARKETING PRODUCT PACKAGING DISTRIBUTION CRM ADVERTISING CONSUMER ©2008 Paul Isakson
  • 16. THIS ISN’T WORKING. ©2008 Paul Isakson
  • 17. “I DON’T KNOW WHAT WE’RE YELLING ABOUT!!!” ©2008 Paul Isakson
  • 18. A TIME FOR CHANGE “We’re not in the business of keeping the media companies alive. We’re in the business of connecting with consumers.” Trevor Edwards Vice President, Global Brand & Category Management Nike October 2007 Source: New York Times - http://www.nytimes.com/2007/10/14/business/media/14ad.html ©2008 Paul Isakson
  • 19. MODERN MARKETING ©2008 Paul Isakson
  • 20. MODERN MARKETING PRODUCT PACKAGING DISTRIBUTION CRM ADVERTISING CONSUMER ©2008 Paul Isakson
  • 22. MODERN MARKETING “[Digital] is the centerpiece of a broader campaign. I think that’s become a real integral part of how we use the web, moving beyond just promoting web addresses in TV spots or print ads to really making them a critical part of the storytelling for the brands.” Rob Master Media Director, North America Unilever March 2008 Source: Advertising Age - http://adage.com/article?article_id=125663 ©2008 Paul Isakson
  • 23. HOW CAN YOU CREATE BRAND FANS? ©2008 Paul Isakson
  • 24. DELIVER VALUE THROUGH MARKETING. ©2008 Paul Isakson
  • 25. OR, MORE SIMPLY PUT… ©2008 Paul Isakson
  • 26. MAKE PEOPLE’S LIVES BETTER. ©2008 Paul Isakson
  • 27. O.K. SOUNDS SIMPLE ENOUGH. ©2008 Paul Isakson
  • 28. SO HOW CAN WE DO THIS? ©2008 Paul Isakson
  • 29. PRODUCT INNOVATION ©2008 Paul Isakson
  • 30. BUILD THE MARKETING INTO THE PRODUCT. ©2008 Paul Isakson
  • 31. MAKE THE PRODUCT SO GREAT, PEOPLE CAN’T HELP BUT TALK ABOUT IT. ©2008 Paul Isakson
  • 32. MODERN MARKETING “Something remarkable is worth talking about. Worth noticing. Exceptional. New. Interesting. It’s a Purple Cow. Boring stuff is invisible. It’s a brown cow. … Remarkable marketing is the art of building things worth noticing right into your product or service.” Seth Godin Author / Speaker / Marketing Expert Purple Cow 2002 Source: Purple Cow / Seth Godin / Page 3 ©2008 Paul Isakson
  • 33. MODERN MARKETING “We think the future of advertising is great products that have marketing embedded in them.” Jeff Hicks CEO Crispin Porter + Bogusky October 2006 Source: DMNews - http://www.dmnews.com/Embed-marketing-in-products-Crispin-Porter--Bogusky-CEO/article/93204/ ©2008 Paul Isakson
  • 34. MODERN MARKETING “Coming up with product innovations. That's what we're setting out to do.” Steven Marrs Vice Chairman Global Head of Digital and Branded Content NITRO April 2007 Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticle&art_aid=58893 ©2008 Paul Isakson
  • 35. MODERN MARKETING “Our belief is that marketing and product have converged. The consumer doesn’t separate the marketing experience from the product experience.” Ajaz Ahmed Founder & Chairman AQKA March 2008 Source: Advertising Age - http://adage.com/article?article_id=125664 ©2008 Paul Isakson
  • 36. THE PRODUCT IS THE MARKETING ©2008 Paul Isakson
  • 37. THE PRODUCT IS THE MARKETING ©2008 Paul Isakson
  • 38. THE PRODUCT IS THE MARKETING ©2008 Paul Isakson
  • 39. THE PRODUCT IS THE MARKETING ©2008 Paul Isakson
  • 40. GREAT. BUT MY PRODUCT ISN’T COOL. ©2008 Paul Isakson
  • 41. WHAT CAN I DO??? ©2008 Paul Isakson
  • 42. WELL, FRANKLY YOU’RE SCREWED. ©2008 Paul Isakson
  • 43. J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K J/K ©2008 Paul Isakson
  • 44. ADD VALUE THROUGH CONTENT. ©2008 Paul Isakson
  • 45. CONTENT IS THE NEW CURRENCY ©2008 Paul Isakson
  • 46. OR, AS TRACY MORGAN WOULD SAY ©2008 Paul Isakson
  • 47. CONTENT IS THE NEW PRESIDENT, BITCH. ©2008 Paul Isakson
  • 48. PEOPLE WILL PAY FOR GREAT CONTENT. ©2008 Paul Isakson
  • 49. CONTENT IS THE NEW CURRENCY 1 Week = $1.6 Million Source: Chicago Tribune / Leisure Blogs / Turn It Up - http://leisureblogs.chicagotribune.com/turn_it_up/2008/03/reznors-one-wee.html ©2008 Paul Isakson
  • 50. BRANDS WILL PAY FOR GREAT CONTENT. ©2008 Paul Isakson
  • 51. CONTENT IS THE NEW CURRENCY ©2008 Paul Isakson
  • 52. CONTENT IS THE NEW CURRENCY “[The agency’s job is to create] content so valuable and useful that [consumers] wouldn't want to live without it.” Jeff Hicks CEO Crispin Porter + Bogusky October 2006 Source: DMNews - http://www.dmnews.com/Embed-marketing-in-products-Crispin-Porter--Bogusky-CEO/article/93204/ ©2008 Paul Isakson
  • 53. ENGAGEMENT ©2008 Paul Isakson
  • 54. ENGAGEMENT “The days of making funny things that may or may not have an effect on the client's business are ending.” Jeff Benjamin Interactive Creative Director Crispin Porter + Bogusky March 2008 Source: ADWEEK - http://www.adweek.com/aw/content_display/news/digital/e3i1de189927bfff758384728f89282cfdd ©2008 Paul Isakson
  • 55. ENGAGEMENT CP+B FOLK LORE / MYTHOLOGY: ALEX BOGUSKY DOESN’T WANT TO SEE SCRIPTS ANYMORE. “DON’T SHOW ME A SCRIPT. SHOW ME THE PRESS RELEASE.” IT’S ALL ABOUT HOW PEOPLE WILL ENGAGE - WHY THEY WILL FIND IT INTERESTING & PARTICIPATE. Source: Life Moves Pretty Fast - http://ameliatorode.typepad.com/life_moves_pretty_fast/2008/01/dont-write-me-a.html ©2008 Paul Isakson
  • 56. ENGAGEMENT 16 QUARTERS OF CONSECUTIVE GROWTH Source: BusinessWeek - http://www.businessweek.com/the_thread/brandnewday/archives/2008/02/crispin_downloa_1.html ©2008 Paul Isakson
  • 57. ENGAGEMENT No. 1 seller in Personal Grooming category on Amazon.com for the first two months after launch. Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticleHomePage&art_aid=53172 ©2008 Paul Isakson
  • 58. ENGAGEMENT ©2008 Paul Isakson
  • 59. ENGAGEMENT ©2008 Paul Isakson
  • 60. UTILITY ©2008 Paul Isakson
  • 61. UTILITY “[Branded Utility] is where the brand creates a commitment to a relationship. It’s where the brand creates something useful to you, something that’s a utility in your life. The consumer will feel more confident with the relationship if the brand will continue to be part of your life.” Benjamin Palmer CEO / Owner The Barbarian Group October 2006 Source: psfk.com - http://www.psfk.com/2006/11/branded_utility_1.html ©2008 Paul Isakson
  • 62. UTILITY “When you create a utility, you're creating something that gives people time back. It becomes less about information as pollution and more about information to help people get through life.” Nick Law Chief Creative Officer, North America R/GA March 2008 Source: ADWEEK - http://www.adweek.com/aw/content_display/news/digital/e3i1de189927bfff758384728f89282cfdd ©2008 Paul Isakson
  • 63. UTILITY ©2008 Paul Isakson
  • 64. UTILITY “[Nike+] is not an advertising idea, it's a technology idea. We are delivering a product, an application.” Nick Law Chief Creative Officer, North America R/GA April 2007 Source: MediaPost - http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticle&art_aid=58893 ©2008 Paul Isakson
  • 65. UTILITY ©2008 Paul Isakson
  • 66. UTILITY ©2008 Paul Isakson
  • 67. UTILITY ©2008 Paul Isakson
  • 68. HOW DO WE CREATE THIS KIND OF MARKETING? ©2008 Paul Isakson
  • 69. CREATING BETTER MARKETING “We don’t ask consumers what they want. They don’t know. Instead we apply our brain power to what they need, and will want, then make sure we’re there, ready.” Akio Morita Co-Founder Sony Corporation Source: Truth, Lies & Advertising / Jon Steel / page 189 (found via Meme Huffer- http://memehuffer.typepad.com/meme_huffer/2007/12/great-quotes-fo.html ) ©2008 Paul Isakson
  • 70. CREATING BETTER MARKETING “It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.” Steve Jobs Co-Founder, Chairman & CEO Apple May 1998 Source: BusinessWeek - http://www.businessweek.com/1998/21/b3579165.htm ©2008 Paul Isakson
  • 71. UNCOVER RICH CONSUMER INSIGHTS ©2008 Paul Isakson
  • 72. OPPORTUNITY COMES FROM INSIGHTS “Great work comes from insight, and we have always worked from insight. … We have a vision of ourselves becoming the lead agency for the digital age. Insights are going to come in so many different ways. We’d like to pride ourselves on the ability to capitalize on them.” Laura Lang CEO Digitas USA March 2008 Source: Advertising Age - http://adage.com/article?article_id=125670 ©2008 Paul Isakson
  • 73. HOW DO WE UNCOVER THESE INSIGHTS? ©2008 Paul Isakson
  • 74. OBSERVE + LISTEN ©2008 Paul Isakson
  • 75. TRADITIONAL METHODS FOCUS GROUPS 1x1 INTERVIEWS ETHNOGRAPHIC STUDIES CULTURAL ANTHROPOLOGY SURVEYS USABILITY TESTING / LABS ©2008 Paul Isakson
  • 76. EMERGING METHODS ©2008 Paul Isakson
  • 77. DIGITAL ANTHROPOLOGY del.icio.us ©2008 Paul Isakson
  • 78. COLLABORATION ©2008 Paul Isakson
  • 79. COLLABORATION COMPANY INNOVATION INFORMATION & CONTENT & INPUT BETTER BRANDS AGENCY INSIGHTS CONSUMERS & IDEAS ©2008 Paul Isakson
  • 80. COLLABORATION ©2008 Paul Isakson
  • 81. COLLABORATION ©2008 Paul Isakson
  • 82. IF YOU ONLY REMEMBER ONE THING… ©2008 Paul Isakson
  • 83. MODERN MARKETING = MAKING PEOPLE’S LIVES BETTER. ©2008 Paul Isakson
  • 84. THE END ©2008 Paul Isakson
  • 85. ?s ©2008 Paul Isakson
  • 86. IF YOU WANT TO READ MORE OF WHAT I’M THINKING… http://paulisakson.typepad.com/ ©2008 Paul Isakson
  • 87. THA NKS ©2008 Paul Isakson
  • 88. IMAGE CREDITS IMG_6515 iPhone Tony de Marco e-Learning content authoring Flickr Google Loves The iPhone Anonymous at Scientology in Los Angeles Wii sklathill Networking Audio/Video Flickr X-OOM Software Brings Media Streaming To The Wii Brick Tamland Wallpaper Starbucks Coffee Anchorman The Movie Web Site Boston.com Brick Wallpaper Aging Music Heroes' Haven Bloc Party Crowd @ Ogden Theatre Tracy Morgan Paul Isakson Saturday Night Live Flickr Black Is The New President, Bitch Google Screen Grab Ghosts I - IV Google Nine Inch Nails Google.com Ghosts.nin.com
  • 89. IMAGE CREDITS RCRD LBL_ + Widgets Nike+ RCRD LBL Healthy Living NYC rcrdlbl.com Every Step You Take... Whopper Freakout Domino’s Pizza Builder Burger King Domino’s Pizza WhopperFreakout.com Dominos.com Shave Everywhere Domino’s BFD Pizza Builder Philips / Norelco Adverblog & Domino’s Pizza ShaveEverywhere.com Domino's Pizza Builder & Dominos.com The Coke Zero Game My Vegas Coca-Cola Company Logic + Emotion CokeZeroGame.com My Vegas Is Showing: Brand Utility + Event Based Social Networking The Coke Zero Game Digital Ethnography + Anthropology Coca-Cola Company All logos taken from their respective Web sites. CokeZeroGame.com
  • 90. IMAGE CREDITS Consumer Collaboration Paul Isakson [paul isakson] Kluster Kluster Kluster.com My Starbucks Idea Starbucks MyStarbucksIdea.com
  • 91. CONTACT ME PAUL ISAKSON Senior Strategic Planner space150 http://www.paulisakson.com/ paul.isakson@gmail.com