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HOW TO USE SOCIAL MEDIA FOR
SOCIAL GOOD
Amanda Nelson
Manager, Content
@amandalnelson
Safe Harbor
 Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking
 statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves
 incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
 statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections
 of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for
 future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and
 customer contracts or use of our services.

 The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
 functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
 growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and
 acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate
 our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling
 non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that
 could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter
 ended July 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web
 site.

 Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may
 not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that
 are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Amanda Nelson
  Manager, Content
  @amandalnelson
Social media has the power to make the world
               a better place.
The Nonprofit Sector Recognizes Social Media


                                  2%

         98%
         of nonprofits have
         a Facebook
         presence



                                 98%
How Social Media Can Help



Generating Awareness

Fundraising

Engagement
STORYTELLING
How to Generate Awareness with Social Media
Montreal Children’s
          Hospital
Raising awareness for organ
                   donation
People Are PEOPLE
And Are More Connected Than Ever




   #AHeartforVincent
Vincent Gets His Heart!
Tips to Generating Awareness with Social Media


Develop relationships with other organizations

Be a helpful resource

Let the passion for your cause come out

Highlight the stories that tug at heart strings
How to Fundraise with Social Media
Let’s Get Ready!
Teaming up for social good
Nonprofit                                                               Nonprofit
                                           Nonprofit               Nonprofit
Let’s Get Ready!                                       Nonprofit
                               Nonprofit                                       Nonprofit               Nonprofit
Generated Funds and Social Growth




                                            10.3%
                                            increase in Twitter
                         2nd Place          followers after the
                                            contest
                         $500,000
 Before
                                    After


   Sources: Twitter
Tips to Fundraising with Social Media


Find the influential voices in your industry

Spread positive messages to gather interest

Thank your community

Uncover existing initiatives and tap into them
How to Engage in Social Media
American Red Cross
    Crisis Management &
               Response
How to Engage on Social Media

LISTEN

Share messages about others

Promote your events

Dissect your social media data to find insights
Amanda Nelson
  Manager, Content
  @amandalnelson
Foundation
salesforcefoundation.org
http://www.salesforcemarketingcloud.com/resources/ebooks/how-to-use-social-media-for-social-good
Thank You

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How to Use Social Media for Social Good

  • 1. HOW TO USE SOCIAL MEDIA FOR SOCIAL GOOD Amanda Nelson Manager, Content @amandalnelson
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter ended July 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Amanda Nelson Manager, Content @amandalnelson
  • 4. Social media has the power to make the world a better place.
  • 5. The Nonprofit Sector Recognizes Social Media 2% 98% of nonprofits have a Facebook presence 98%
  • 6. How Social Media Can Help Generating Awareness Fundraising Engagement
  • 8. How to Generate Awareness with Social Media
  • 9. Montreal Children’s Hospital Raising awareness for organ donation
  • 10.
  • 11. People Are PEOPLE And Are More Connected Than Ever #AHeartforVincent
  • 12.
  • 14. Tips to Generating Awareness with Social Media Develop relationships with other organizations Be a helpful resource Let the passion for your cause come out Highlight the stories that tug at heart strings
  • 15. How to Fundraise with Social Media
  • 16. Let’s Get Ready! Teaming up for social good
  • 17. Nonprofit Nonprofit Nonprofit Nonprofit Let’s Get Ready! Nonprofit Nonprofit Nonprofit Nonprofit
  • 18.
  • 19. Generated Funds and Social Growth 10.3% increase in Twitter 2nd Place followers after the contest $500,000 Before After Sources: Twitter
  • 20. Tips to Fundraising with Social Media Find the influential voices in your industry Spread positive messages to gather interest Thank your community Uncover existing initiatives and tap into them
  • 21. How to Engage in Social Media
  • 22. American Red Cross Crisis Management & Response
  • 23.
  • 24.
  • 25. How to Engage on Social Media LISTEN Share messages about others Promote your events Dissect your social media data to find insights
  • 26. Amanda Nelson Manager, Content @amandalnelson
  • 29.