Maria Santos is an enthusiastic and diligent sales associate with excellent customer service and sales skills. She has over 2 years of experience as a sales associate at Century 21 Department Store, where she excelled at maintaining positive customer relationships, operating cash registers accurately, stocking shelves, and resolving customer complaints professionally. Santos graduated from Bronx Academy of Letters in 2008 and is computer literate, organized, and a motivated team player.

1. Professional Summary
Skills
Education
Experience
Maria Santos
1561 Metropolitan Ave apt 6G, Bronx, New York 10462 • 3475950794 • mariasantos08@gmail.com
Enthusiastic and diligent Sales Associate employee with an excellent sales and customer satisfaction record.
Adept at maintaining cordial and professional relationships with colleagues, customers and supervisors. Able
to function very well independently or as part of a sales associate team.
Active listening skills
Credit card transactions
Retail sales
Computer literate
Customer-oriented
Merchandising
Skilled problem solver
Motivated team player
Employee relations
Strong communication skill
Organized
Adaptable
Work under pressure
Consistently meets sales goals
2008High School Diploma:
Bronx Academy of Letters - 500 Morris Park
01/2012 to 08/2014Watch Department - Sales Associate
Century 21 Department Store – 22 Cortlandt St, New York, New York
Operated a cash register for cash, check and credit card transactions with 99% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed up with over 5 customers each week to verify that they were satisfied with purchases.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and customers with respect and
consideration.
Actively pursued personal learning and development opportunities.
Determined customer needs by asking relevant questions and listening actively to the responses.
Mentored new sales associates to contribute to the store's positive culture.
Answered customer telephone calls promptly and in an appropriate manner.

2. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Educated customers about the brand to incite excitement about the company's mission and values.