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ForteCEO


Firm Overview & Case Study
ForteCEO
Overview


• Who We Are
• What We Do
• How We Do It
• Results
ForteCEO
Who We Are

• ForteCEO is a boutique consulting firm.
    –   We implement profit improvement and turnaround action plans for middle market
        companies

• The difference is our people
    –   Each ForteCEO Executive has over 20 years of proven success in leadership roles.
    –   ForteCEO Executives are all A+ caliber proven business leaders
    –   They are industry experts with the functional skills to assist businesses succeed.

• After assessing the needs of the company ForteCEO works along side the
  internal management team to implement change and assure the
  improvements will be sustained long after Forte leaves.
• We implement lasting sustainable strategies that quickly impact the
  bottom line.
ForteCEO
What We Do


• We specialize in manufacturing, consumer products and
  service industries. Our clients are business owners and
  private equity firms.
• A ForteCEO engagement typically lasts from 3-6 months
  and begins with an intensive period of analysis followed
  by implementation.
• ForteCEO engagements yield outstanding ROI
ForteCEO
How We Do It


• We customize our approach to the needs of each client.
• ForteCEO Executives are all A-caliber seasoned business leaders.
  They have deep industry and functional expertise to match the
  needs of our clients. They are CEOs, Presidents, COOs, CFOs
  and Functional Specialists.
• The experience and caliber of our Executives allows us to quickly
  analyze your company and create a custom approach to fit your
  unique culture and needs. Our recommendations are actionable
  and sustainable. They don’t sit on a shelf after we leave.
• Clear goals and metrics are set at the beginning of the
  engagement and updated monthly. The firm’s partners monitor
  progress and collaborate with the consultant on a regular basis.
ForteCEO
Case Study


• GiftCo Company Timeline
• Initial Situation Analysis
• The ForteCEO Change Strategy
• Actions Instituted
• Results
Case Study
GiftCo Company Time Line


Private Equity Firm purchased GiftCo in November 2007
As of August 2008
   • YTD Revenues: Down 34%
Mezzanine Lender introduces ForteCEO
   • ForteCEO Engagement
       • Phase I: Assessment Process begins October 2008
       • Phase II: Implementation begins November 2008
Case Study
Initial Situation Analysis

GiftCo Company Strengths
    •   Licensing competency – excellent reputation in industry
    •   Licenses act as brand - retailer cannot source elsewhere, cannot source themselves
    •   Overseas sourcing competency
    •   No quality issues
    •   No serious delivery issues

GiftCo Company Weaknesses
    •   Insufficient sales infrastructure
    •   Product driven, but new product development process/strategy in need of
        improvement
    •   Lack of disciplined inventory control
    •   Insufficient market intelligence
    •   Internal successor CEO inexperienced
Case Study
     The ForteCEO Change Strategy


                               Previous                                           Current
   Function             Licensing Competency /                        Sales & Marketing Competency /
                          Product Orientation                                Profit Orientation

                                                             Based on marketability, saturate the market place with
                  Develop appealing licensed product
   Mission        purchased by giftware retailers
                                                             appealing licensed product targeted to specific channel
                                                             segments to maximize distribution


                                                             Use aggressive, experienced sales people, reps, and
                                                             sales managers to execute a national account and
    Sales         Use catalogs to entice customers to buy    independent dealer channel strategy. Measure sales
                                                             performance monthly against annual goals and prior year
                                                             sales (targeted, pro-active)


                                                             Maintain good working relationships with licensors but
License (Brand)   Maintain good working relationships with   partners with them on events, promotions, and targeted
 Management       licensors to promote their interests       customers to promote GiftCo Company products while
                                                             promoting the license
Case Study
      The ForteCEO Change Strategy

                                 Previous                                           Current
    Function              Licensing Competency /                        Sales & Marketing Competency /
                            Product Orientation                                Profit Orientation

                                                               After market analysis of pricing elasticity for licenses and
                    Control minimum profit levels by using a
     Pricing        pricing formula: 4 X product costs
                                                               products, maximize profitability by pricing product based
                                                               on what the market will bear, not on a set formula



                    Create an annual product development       Track and analyze sales and profitability by license and by
Inventory Control   schedule and periodically retire under-    SKU. Maintain a set SKU range with disciplined pruning:
                    performing licenses and SKU’s              one drop for every add




                                                               Create comprehensive new product development and
                    Introduce new product at shows and via     launch strategy by license, including targeted account
  New Product       catalogs                                   schedule, packaging, sales materials, and displays.
                                                               Establish new product sales goals and track monthly.
Case Study
     The ForteCEO Change Strategy


                              Previous                                       Current
  Function             Licensing Competency /                    Sales & Marketing Competency /
                         Product Orientation                            Profit Orientation
                                                        Clear organizational structure defined; roles held by
Organizational   Post founder exit, lack of clarity /   competent, experienced associates who are given
  Structure      leadership                             adequate training, guidance, and feedback based on pre-
                                                        determined, objective metrics (Clarity)


                                                        Establish critical sales and profitability goals. Using a
                                                        formal strategy deployment process, cascade goals
                 Focus on gaining new licenses and
 Leadership      creating new products
                                                        throughout the organization, assign metrics, and track the
                                                        execution of those goals in monthly management team
                                                        building meetings and monthly Company-wide meetings
Case Study
Actions Instituted

Immediate Expense Reduction & Financial Controls Initiatives
    •   Headcount reductions (warehouse and office)
    •   Suspend company 401K match
    •   Eliminate March catalog
    •   Create and distribute departmental budgets; monthly accountability
    •   Unrelenting attention on customer credit worthiness and on receivables
Inventory Reduction Initiatives
    •   Deep data dive to create meaningful statistics
    •   SKU rationalization - 70 SKU’s have been eliminated and 434 SKU’s reclassified
    •   Severe discipline applied to June introductions (209 in June 2008 vs. 20 in June 2009)
    •   Creation of Inventory Reduction Team meeting monthly and deployed against on-going
        Action Items
    •   Sales focus on “Dollar” type discount stores where allowed by License Agreement to
        quickly close out slow moving and obsolete inventory
Case Study
Actions Instituted

Sales Initiatives
     •   Deployment of a Channel Strategy to maximize sales through expanded distribution
     •   Created two sales divisions: Specialty and National Accounts
     •   Complete account re-alignment, independent rep evaluation (contract changes)
     •   New hire: experienced Director of National Accounts in place January 1, 2009
     •   Created a Focused New Customer Initiative (Walmart, Target, and beyond….)

Organizational Initiatives
     •   Re-deployed former CEO to previous role in Licensing and Marketing
     •   Hired new Director of National Accounts, Asst Controller, and Supply Chain Manager
     •   Rationalization of organizational structure
     •   Search for permanent CEO – 3 “finalists” to be interviewed week of May 11
Case Study
Actions Instituted

Culture Change Initiatives
    •   GiftCo Company is moving toward a data driven, metrics-oriented organization --
        all associates are aware of our goals and our progress toward achieving them
    •   GiftCo Company now utilizes visual management; a strategy deployment process
        is in place, and performance charts are publicly posted monthly
    •   Communication is open and frequent
    •   GiftCo Company is now a strong sales and expense control culture moving
        towards being a strong sales, profit, and marketing culture
Case Study
Results

Improved operating performance
    •   April 2009 Revenue: 19% over plan and 34% over April 2008
    •   April YTD Revenue: 4% above Plan
    •   Orders in February, March, and April 2009 exceeded those months in 2008 by 7%,
        45%, and 38% respectively
    •   Operating Income for Q1 exceeded Plan by 46%
    •   Net Income for Q1 exceeded Plan by 20%
Case Study
Results


Sales infrastructure established
    •     Several new key accounts added in both Sales Divisions New National
          Account reps hired to pursue key accounts
    •     Programs in place or pending for new National Account additions in Q4 or
          sooner
    •     Actively pursuing new business for Q1 2010 that would ship in Q4 2009
Organizational Change
    •     Compared to March 2008, headcount has been reduced by 16 or 39%
    •     2009 Q1 Operating Expense is 14% below 2008 and 9% below Plan
    •     Search for permanent CEO entering final phase with goal of new hire in June



        On-hand orders shippable in May and June are strong, anticipating achieving Plan and
                             exceeding 2008 revenue in both months.
ForteCEO

847 291 9944
forteceo.com

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ForteCEO - Case Study

  • 2. ForteCEO Overview • Who We Are • What We Do • How We Do It • Results
  • 3. ForteCEO Who We Are • ForteCEO is a boutique consulting firm. – We implement profit improvement and turnaround action plans for middle market companies • The difference is our people – Each ForteCEO Executive has over 20 years of proven success in leadership roles. – ForteCEO Executives are all A+ caliber proven business leaders – They are industry experts with the functional skills to assist businesses succeed. • After assessing the needs of the company ForteCEO works along side the internal management team to implement change and assure the improvements will be sustained long after Forte leaves. • We implement lasting sustainable strategies that quickly impact the bottom line.
  • 4. ForteCEO What We Do • We specialize in manufacturing, consumer products and service industries. Our clients are business owners and private equity firms. • A ForteCEO engagement typically lasts from 3-6 months and begins with an intensive period of analysis followed by implementation. • ForteCEO engagements yield outstanding ROI
  • 5. ForteCEO How We Do It • We customize our approach to the needs of each client. • ForteCEO Executives are all A-caliber seasoned business leaders. They have deep industry and functional expertise to match the needs of our clients. They are CEOs, Presidents, COOs, CFOs and Functional Specialists. • The experience and caliber of our Executives allows us to quickly analyze your company and create a custom approach to fit your unique culture and needs. Our recommendations are actionable and sustainable. They don’t sit on a shelf after we leave. • Clear goals and metrics are set at the beginning of the engagement and updated monthly. The firm’s partners monitor progress and collaborate with the consultant on a regular basis.
  • 6. ForteCEO Case Study • GiftCo Company Timeline • Initial Situation Analysis • The ForteCEO Change Strategy • Actions Instituted • Results
  • 7. Case Study GiftCo Company Time Line Private Equity Firm purchased GiftCo in November 2007 As of August 2008 • YTD Revenues: Down 34% Mezzanine Lender introduces ForteCEO • ForteCEO Engagement • Phase I: Assessment Process begins October 2008 • Phase II: Implementation begins November 2008
  • 8. Case Study Initial Situation Analysis GiftCo Company Strengths • Licensing competency – excellent reputation in industry • Licenses act as brand - retailer cannot source elsewhere, cannot source themselves • Overseas sourcing competency • No quality issues • No serious delivery issues GiftCo Company Weaknesses • Insufficient sales infrastructure • Product driven, but new product development process/strategy in need of improvement • Lack of disciplined inventory control • Insufficient market intelligence • Internal successor CEO inexperienced
  • 9. Case Study The ForteCEO Change Strategy Previous Current Function Licensing Competency / Sales & Marketing Competency / Product Orientation Profit Orientation Based on marketability, saturate the market place with Develop appealing licensed product Mission purchased by giftware retailers appealing licensed product targeted to specific channel segments to maximize distribution Use aggressive, experienced sales people, reps, and sales managers to execute a national account and Sales Use catalogs to entice customers to buy independent dealer channel strategy. Measure sales performance monthly against annual goals and prior year sales (targeted, pro-active) Maintain good working relationships with licensors but License (Brand) Maintain good working relationships with partners with them on events, promotions, and targeted Management licensors to promote their interests customers to promote GiftCo Company products while promoting the license
  • 10. Case Study The ForteCEO Change Strategy Previous Current Function Licensing Competency / Sales & Marketing Competency / Product Orientation Profit Orientation After market analysis of pricing elasticity for licenses and Control minimum profit levels by using a Pricing pricing formula: 4 X product costs products, maximize profitability by pricing product based on what the market will bear, not on a set formula Create an annual product development Track and analyze sales and profitability by license and by Inventory Control schedule and periodically retire under- SKU. Maintain a set SKU range with disciplined pruning: performing licenses and SKU’s one drop for every add Create comprehensive new product development and Introduce new product at shows and via launch strategy by license, including targeted account New Product catalogs schedule, packaging, sales materials, and displays. Establish new product sales goals and track monthly.
  • 11. Case Study The ForteCEO Change Strategy Previous Current Function Licensing Competency / Sales & Marketing Competency / Product Orientation Profit Orientation Clear organizational structure defined; roles held by Organizational Post founder exit, lack of clarity / competent, experienced associates who are given Structure leadership adequate training, guidance, and feedback based on pre- determined, objective metrics (Clarity) Establish critical sales and profitability goals. Using a formal strategy deployment process, cascade goals Focus on gaining new licenses and Leadership creating new products throughout the organization, assign metrics, and track the execution of those goals in monthly management team building meetings and monthly Company-wide meetings
  • 12. Case Study Actions Instituted Immediate Expense Reduction & Financial Controls Initiatives • Headcount reductions (warehouse and office) • Suspend company 401K match • Eliminate March catalog • Create and distribute departmental budgets; monthly accountability • Unrelenting attention on customer credit worthiness and on receivables Inventory Reduction Initiatives • Deep data dive to create meaningful statistics • SKU rationalization - 70 SKU’s have been eliminated and 434 SKU’s reclassified • Severe discipline applied to June introductions (209 in June 2008 vs. 20 in June 2009) • Creation of Inventory Reduction Team meeting monthly and deployed against on-going Action Items • Sales focus on “Dollar” type discount stores where allowed by License Agreement to quickly close out slow moving and obsolete inventory
  • 13. Case Study Actions Instituted Sales Initiatives • Deployment of a Channel Strategy to maximize sales through expanded distribution • Created two sales divisions: Specialty and National Accounts • Complete account re-alignment, independent rep evaluation (contract changes) • New hire: experienced Director of National Accounts in place January 1, 2009 • Created a Focused New Customer Initiative (Walmart, Target, and beyond….) Organizational Initiatives • Re-deployed former CEO to previous role in Licensing and Marketing • Hired new Director of National Accounts, Asst Controller, and Supply Chain Manager • Rationalization of organizational structure • Search for permanent CEO – 3 “finalists” to be interviewed week of May 11
  • 14. Case Study Actions Instituted Culture Change Initiatives • GiftCo Company is moving toward a data driven, metrics-oriented organization -- all associates are aware of our goals and our progress toward achieving them • GiftCo Company now utilizes visual management; a strategy deployment process is in place, and performance charts are publicly posted monthly • Communication is open and frequent • GiftCo Company is now a strong sales and expense control culture moving towards being a strong sales, profit, and marketing culture
  • 15. Case Study Results Improved operating performance • April 2009 Revenue: 19% over plan and 34% over April 2008 • April YTD Revenue: 4% above Plan • Orders in February, March, and April 2009 exceeded those months in 2008 by 7%, 45%, and 38% respectively • Operating Income for Q1 exceeded Plan by 46% • Net Income for Q1 exceeded Plan by 20%
  • 16. Case Study Results Sales infrastructure established • Several new key accounts added in both Sales Divisions New National Account reps hired to pursue key accounts • Programs in place or pending for new National Account additions in Q4 or sooner • Actively pursuing new business for Q1 2010 that would ship in Q4 2009 Organizational Change • Compared to March 2008, headcount has been reduced by 16 or 39% • 2009 Q1 Operating Expense is 14% below 2008 and 9% below Plan • Search for permanent CEO entering final phase with goal of new hire in June On-hand orders shippable in May and June are strong, anticipating achieving Plan and exceeding 2008 revenue in both months.