2. Functions of a Hotel
Functions…
– Lodging
accommodations
– Revenue centers
– Cost centers
– Serve and enrich society
– Profit for the owners
3. The Executive Committee
Executive Committee…
– General Manager
– Human Resources & Training Manager
– Food & Beverage Manager
– Executive Chef
– Executive House Keeper
– Front Office Manager
– Sales & Marketing Manager
– Chief Engineer
– Unit Financial Controller
– Chief Security Officer
4. Front Office
Front Office…
– Lobby
– Reception
– Cashier
– Reservations
– Telephone Operator
– Concierge
– Guest services
– Bell desk
5. Basic Functions of the
Front Office
Front Office…
– Sell rooms
– Maintain balanced guest
accounts
– Offer services such as
faxes, mail, messages,
travel desk, currency
exchange etc.
– Request/ Queries/
Complaint handling
– Telephone handling
6. Different Room Rates
Room Rates…
– Rack rate
– Corporate
– Government
– Privilege cards/ Membership Cards
– Travel agent rates
– Group rates
– Promotions/ Weekend Rates
– Crib Rate
– Crew Rate
– Day Rate
7. Types of Rooms
Single Room
Double Room
Twin Bedded Room
Interconnected Room
Triple Room
Quad
Double-Double Room
Suite
8. Types of Rooms (Contd..)
Studio Room
Cabana
Lanai Room
Parlor
Efficiency
Hospitality
Hollywood Living Room
Adjoining Rooms
9. Duties of a
Front Office Assistant
Front Office Assistant…
Reservations
Check-ins
Guest inquiries
Room changes
Coordinate with other departments
Check-outs
Telephone
Complaint Handling
10. Job Responsibilities of a Front Office
Assistant
At Reservation:
● Promptly and Courteously handle all Reservation
requests
● Update regularly the Reservation Chart and Rack
● Keep all Reservation Correspondence up-to-date
● Keep Room Availability Status Board up-to-date
● Handle amendments and cancellations of
Reservation
● Send Expected Arrival List to all concerned
departments
11. Job Responsibilities of a Front Office
Assistant (Contd..)
At Reception:
● Promptly and courteously welcome, register guests
and assign them rooms.
● Calculate Room Availability position and prepare
room reports and occupancy statistics.
● Update the Room Rack/ Information Rack regularly.
● Handling complaints, requests of guests and
enquiring guest satisfaction.
● Complete pre-registration formalities.
12. Job Responsibilities of a Front Office
Assistant (Contd..)
At Reception (Contd..):
Execute government formalities regarding foreigners
VIP rooms checking, blocking and issue VIP
Amenities voucher
Co-ordinate closely with Housekeeping for clearance
of rooms to sell
Formulating policies on groups and overbooking
levels in consultation with management
Deliver mail, messages to the guests
Provide safe keeping for guest valuables