3. Visual Studio Visual Studio Visual Studio
Ultimate 2012 Premium 2012 Test Professional 2012
Globalcode – Open4education
4. Create
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Customer
First Name
Maria
Last Name
Cameron
Drew Robbins Street
123 Standard Street
Alerts: 5
Tickets: 3 City
city
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Zip
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123
Schedule
Create
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Actions First Name Last Name Address
Edit | Details | Delete Maria Cameron 123 Standard Street
Edit | Details | Delete Antonio Alwan 123 Standard Street
Drew Robbins
Edit | Details | Delete Pilar Ackerman 123 Standard Street
Alerts: 5
Edit | Details | Delete Jim Hance 123 Standard Street
Tickets: 3
Edit | Details | Delete Richard Turner 123 Standard Street
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Schedule
6. Dashboard
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Ref Status Escalation Title
A014101 Open Level 1 Cannot playback recorded channel.
A014101 Closed Level 2 Several HD channel are not show…
Drew Robbins
A014101 Open Level 1 Set top box will not boot up.
Alerts: 5
Tickets: 3 A014101 Open Level 1 Several HD channel are not show…
My Tickets
My Profile Messages
Network Alerts
Schedule 5/16/2011 9:00am 5/16/2011 9:00am
Service outage affecting Service outage affecting
the Redmond area the Redmond area
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Fabrikam Fiber
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My Tickets [Open] Cannot playback recorded programs. Possible settop box failure.
[AD14101] - Cannot playback reco.. Created on:
5/15/2011 12:32 AM
[AD14102] - Several HD channel..
Assigned to:
[AD14103] - Set top box will not.. Drew Robbins
[AD14104] - Cannot playback re..
[AD14105] - Several HD Channel..
Having issues?
Welcome
No service
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Dead Channel Maecenas porttitor congue massa.
Wrong Signal
Submit
Select Issue Provide
Service
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Request
8. 2:43
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9. 2:43
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drew
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11. 2:44
FABRIKAM FIBER
agenda
11:00 AM
Grab lunch
2 hours (Paradise)
2:00 PM
Install a cable box
30 minutes (Kirkland)
2:45 PM
Add an additional cable line
1 hour (Lake Washington)
5:00 PM
Check in at the office
30 minutes (Seattle)
12. 2:44
FABRIKAM FIBER
agenda entry
Add an additional cable line
2:45 pm
1 hour (Lake Washington)
We need to go the
customer’s house boat and
setup a whole new box
13. 2:45
2:45
FABRIKAM FIBER Map it.
Running late!
agenda entry
Add an additional cable line
2:45 pm
1 hour (Lake Washington)
We need to go the
customer’s house boat and
setup a whole new box
14.
15.
16. www.fabrikamfiber.com
Fabrikam Fiber
Support Welcome REDMONDdrobbins
Scheduled Maintenance: Lorem ipsum dolor sit amet, consectetur adipiscing elit
My Tickets [Open] Cannot playback recorded programs. Possible settop box failure.
[AD14101] - Cannot playback reco.. Created on:
5/15/2011 12:32 AM
[AD14102] - Several HD channel..
Assigned to:
[AD14103] - Set top box will not.. Drew Robbins
[AD14104] - Cannot playback re.. 1
[AD14105] - Several HD Channel..
Having issues?
Welcome
No service
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Dead Channel Maecenas porttitor congue massa.
Wrong Signal
Submit
Select Issue Provide
Service
Other Type Details
Request
17. www.fabrikamfiber.com
Fabrikam Fiber
Support Welcome REDMONDdrobbins
Scheduled Maintenance: Lorem ipsum dolor sit amet, consectetur adipiscing elit
My Tickets [Open] Cannot playback recorded programs. Possible settop box failure.
[AD14101] - Cannot playback reco.. Created on:
5/15/2011 12:32 AM
[AD14102] - Several HD channel..
Assigned to: T
[AD14103] - Set top box will not.. Drew Robbins
[AD14104] - Cannot playback re..
Tech Will Arrive:
[AD14105] - Several HD Channel.. 1:30-2:00 p.m. C
Having issues?
Welcome
No service
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Dead Channel Maecenas porttitor congue massa.
Wrong Signal
Submit
Select Issue Provide
Service
Other Type Details
Request