A Journey Into the Emotions of Software Developers
Community Engagement Techniques 2.0
1. Community Engagement Techniques
Presentation to
2011 Annual Conference
Massachusetts Association of Planning Directors, Inc.
“Advanced Public Outreach Tools”
Friday, June 10, 2011
2.0
2. “There is an
absolute orgy of
public process in
the United States …
Basically, we can’t
get anything done.”
- Andres Duany
Credit: Noah Kalina
3. Community Engagement is about
working in the space of conflict
cynic skeptic realist pragmatist opportunist idealist visionary
PESSIMIST OPTIMIST
10. Flyers
Brochures
Postcards
Door to door volunteers
Surveys
Fact Sheets
Comment cards
Posters
Hotlines, News, Radio
Community events
Public meetings
Council hearings
Neighborhood Outreach Centers
Charrettes
Electronic message boards
Website
Electronic Polling
Facebook
Traditional Public
Outreach Tools and
Techniques
13. HOW OLD ARE YOU?
Under20
y...
20
–40
years
41
–60
years
Over60
years
2%
23%
42%
33%
1. Under 20 years
2. 20 – 40 years
3. 41 – 60 years
4. Over 60 years
VISIONING
Source: Urban Design Project / CKS
14. IF THE SITE INCLUDED PUBLICLY ACCESSIBLE
PARK SPACE, WHAT WOULD YOU USE IT FOR?
1. Walking/Jogging
2. Picnicking
3. For Kids
4. Sports
5. Dogs
6. All of the Above
7. Other?
PRECEDENTS & VISIONING
Source: Urban Design Project / CKS
15. WHAT FACTOR OF SUCCESS IS
MOST IMPORTANT TO YOU?
VISIONING
1. It Improves Physical
Surrounding Communities
2. It Benefits Diverse
Neighborhood Residents
3. It Rehabilitates the
Historic Campus
4. It is Completed!
5. Other?
Source: Urban Design Project / CKS
16. HOW WELL DO THE PROPOALS
FOR BUILDING USES SATISFY
PUBLIC ASPIRATIONS?
Veryw
ellSom
ew
hat
PoorlyDon’tknow
49%
7%5%
39%
1. Very well
2. Somewhat
3. Poorly
4. Don’t know
RICHARDSON OLMSTED COMPLEX
Source: Urban Design Project / CKS
17. WAT E RTO W N E C O N O M I C D E V E L O P M E N T M t . A u b u r n . M a d d e n . G a m b l e
COMMERCIAL
Aetna Mills
Sasaki +
Arsenal on
Charles
ATT
Coolidge Hill
Tufts
Watertown Economic Development Study
18. Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
Watertown Economic Development Study
19. Watertown Economic Development Study
1. Easy to start a page
2. Data tracking on users
3. Links to relevant information
4. Good format for posting pictures, maps, documents…
1. Updating necessary to be relevant/useful
2. No news = no hits
3. Platform limited by user demographics
4. Tool limits groups without access to technology
+ benefits
- challenges
Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates