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Community Engagement Techniques
Presentation to
2011 Annual Conference
Massachusetts Association of Planning Directors, Inc.
“Advanced Public Outreach Tools”
Friday, June 10, 2011
2.0
“There is an
absolute orgy of
public process in
the United States …
Basically, we can’t
get anything done.”
- Andres Duany
Credit: Noah Kalina
Community Engagement is about
working in the space of conflict
cynic skeptic realist pragmatist opportunist idealist visionary
PESSIMIST OPTIMIST
SWOT analysis
Public Meetings
Site tours
Youth Engagement
Charrettes
What are they
showing on my
property!
Presentations
Flyers
Brochures
Postcards
Door to door volunteers
Surveys
Fact Sheets
Comment cards
Posters
Hotlines, News, Radio
Community events
Public meetings
Council hearings
Neighborhood Outreach Centers
Charrettes
Electronic message boards
Website
Electronic Polling
Facebook
Traditional Public
Outreach Tools and
Techniques
Richardson Olmsted Complex, Buffalo NY
Source: Urban Design Project / CKS
Richardson Olmsted Complex, Buffalo NY
HOW OLD ARE YOU?
Under20
y...
20
–40
years
41
–60
years
Over60
years
2%
23%
42%
33%
1. Under 20 years
2. 20 – 40 years
3. 41 – 60 years
4. Over 60 years
VISIONING
Source: Urban Design Project / CKS
IF THE SITE INCLUDED PUBLICLY ACCESSIBLE
PARK SPACE, WHAT WOULD YOU USE IT FOR?
1. Walking/Jogging
2. Picnicking
3. For Kids
4. Sports
5. Dogs
6. All of the Above
7. Other?
PRECEDENTS & VISIONING
Source: Urban Design Project / CKS
WHAT FACTOR OF SUCCESS IS
MOST IMPORTANT TO YOU?
VISIONING
1. It Improves Physical
Surrounding Communities
2. It Benefits Diverse
Neighborhood Residents
3. It Rehabilitates the
Historic Campus
4. It is Completed!
5. Other?
Source: Urban Design Project / CKS
HOW WELL DO THE PROPOALS
FOR BUILDING USES SATISFY
PUBLIC ASPIRATIONS?
Veryw
ellSom
ew
hat
PoorlyDon’tknow
49%
7%5%
39%
1. Very well
2. Somewhat
3. Poorly
4. Don’t know
RICHARDSON OLMSTED COMPLEX
Source: Urban Design Project / CKS
WAT E RTO W N E C O N O M I C D E V E L O P M E N T M t . A u b u r n . M a d d e n . G a m b l e
COMMERCIAL
Aetna Mills
Sasaki +
Arsenal on
Charles
ATT
Coolidge Hill
Tufts
Watertown Economic Development Study
Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
Watertown Economic Development Study
Watertown Economic Development Study
1. Easy to start a page
2. Data tracking on users
3. Links to relevant information
4. Good format for posting pictures, maps, documents…
1. Updating necessary to be relevant/useful
2. No news = no hits
3. Platform limited by user demographics
4. Tool limits groups without access to technology
+ benefits
- challenges
Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
1 Speak their language Source: Groundwork Lawrence
1 Speak their language
Source: CKS
Translation Equipment
Haitian
African American
Latino
Youth
radio
churches + associations
community meetings
social media
Source:
Miami21
Reach out to people on their own terms2
Strive to eliminate jargon +
simplify feedback loops3
Source: Knoxville South Waterfront Master Plan, CKS
Advocate and Educate4
5Planning fatigue / over-engagement
Source: Paul Tronolone/PB
Community Engagement Techniques 2.0

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Community Engagement Techniques 2.0

  • 1. Community Engagement Techniques Presentation to 2011 Annual Conference Massachusetts Association of Planning Directors, Inc. “Advanced Public Outreach Tools” Friday, June 10, 2011 2.0
  • 2. “There is an absolute orgy of public process in the United States … Basically, we can’t get anything done.” - Andres Duany Credit: Noah Kalina
  • 3. Community Engagement is about working in the space of conflict cynic skeptic realist pragmatist opportunist idealist visionary PESSIMIST OPTIMIST
  • 9. What are they showing on my property! Presentations
  • 10. Flyers Brochures Postcards Door to door volunteers Surveys Fact Sheets Comment cards Posters Hotlines, News, Radio Community events Public meetings Council hearings Neighborhood Outreach Centers Charrettes Electronic message boards Website Electronic Polling Facebook Traditional Public Outreach Tools and Techniques
  • 11. Richardson Olmsted Complex, Buffalo NY Source: Urban Design Project / CKS
  • 13. HOW OLD ARE YOU? Under20 y... 20 –40 years 41 –60 years Over60 years 2% 23% 42% 33% 1. Under 20 years 2. 20 – 40 years 3. 41 – 60 years 4. Over 60 years VISIONING Source: Urban Design Project / CKS
  • 14. IF THE SITE INCLUDED PUBLICLY ACCESSIBLE PARK SPACE, WHAT WOULD YOU USE IT FOR? 1. Walking/Jogging 2. Picnicking 3. For Kids 4. Sports 5. Dogs 6. All of the Above 7. Other? PRECEDENTS & VISIONING Source: Urban Design Project / CKS
  • 15. WHAT FACTOR OF SUCCESS IS MOST IMPORTANT TO YOU? VISIONING 1. It Improves Physical Surrounding Communities 2. It Benefits Diverse Neighborhood Residents 3. It Rehabilitates the Historic Campus 4. It is Completed! 5. Other? Source: Urban Design Project / CKS
  • 16. HOW WELL DO THE PROPOALS FOR BUILDING USES SATISFY PUBLIC ASPIRATIONS? Veryw ellSom ew hat PoorlyDon’tknow 49% 7%5% 39% 1. Very well 2. Somewhat 3. Poorly 4. Don’t know RICHARDSON OLMSTED COMPLEX Source: Urban Design Project / CKS
  • 17. WAT E RTO W N E C O N O M I C D E V E L O P M E N T M t . A u b u r n . M a d d e n . G a m b l e COMMERCIAL Aetna Mills Sasaki + Arsenal on Charles ATT Coolidge Hill Tufts Watertown Economic Development Study
  • 18. Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates Watertown Economic Development Study
  • 19. Watertown Economic Development Study 1. Easy to start a page 2. Data tracking on users 3. Links to relevant information 4. Good format for posting pictures, maps, documents… 1. Updating necessary to be relevant/useful 2. No news = no hits 3. Platform limited by user demographics 4. Tool limits groups without access to technology + benefits - challenges Source: Mount Auburn Associates, Madden Planning Group, Gamble Associates
  • 20. 1 Speak their language Source: Groundwork Lawrence
  • 21. 1 Speak their language Source: CKS Translation Equipment
  • 22. Haitian African American Latino Youth radio churches + associations community meetings social media Source: Miami21 Reach out to people on their own terms2
  • 23. Strive to eliminate jargon + simplify feedback loops3 Source: Knoxville South Waterfront Master Plan, CKS
  • 25. 5Planning fatigue / over-engagement Source: Paul Tronolone/PB