Suche senden
Hochladen
Chap001
•
Als PPT, PDF herunterladen
•
0 gefällt mir
•
667 views
Manpreet Kaur
Folgen
Business
Karriere
Melden
Teilen
Melden
Teilen
1 von 19
Jetzt herunterladen
Empfohlen
Mo bab 01 introduction to the fields
Mo bab 01 introduction to the fields
Yesica Adicondro
Quality awards and certifications
Quality awards and certifications
Yeshwanth Chinnabandar
RANGAPPA P H GUDUMAGATTE
RANGAPPA P H GUDUMAGATTE
Rangappa P H Gudumagatte
M&M Bpr Final
M&M Bpr Final
Amey Warude
Tqm,dmaic, SIX Sigma Assignment
Tqm,dmaic, SIX Sigma Assignment
manohar govekar
tqm in mahindra and mahindra
tqm in mahindra and mahindra
Amit Bansal
Kaul Associates Introduction
Kaul Associates Introduction
Ashokkumarv
Malcolm baldrige Award
Malcolm baldrige Award
Aatmiki Singh
Empfohlen
Mo bab 01 introduction to the fields
Mo bab 01 introduction to the fields
Yesica Adicondro
Quality awards and certifications
Quality awards and certifications
Yeshwanth Chinnabandar
RANGAPPA P H GUDUMAGATTE
RANGAPPA P H GUDUMAGATTE
Rangappa P H Gudumagatte
M&M Bpr Final
M&M Bpr Final
Amey Warude
Tqm,dmaic, SIX Sigma Assignment
Tqm,dmaic, SIX Sigma Assignment
manohar govekar
tqm in mahindra and mahindra
tqm in mahindra and mahindra
Amit Bansal
Kaul Associates Introduction
Kaul Associates Introduction
Ashokkumarv
Malcolm baldrige Award
Malcolm baldrige Award
Aatmiki Singh
QUALITY AWARD ASSIGNMENT
QUALITY AWARD ASSIGNMENT
Yamini Kahaliya
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
daffadaffa
Tqm in infosys
Tqm in infosys
Sharath Pillai
Malcolm Baldrige Criteria
Malcolm Baldrige Criteria
Dickson Consulting
Operations management quality awards
Operations management quality awards
Pratheesh Presannan
Ctq Final Final
Ctq Final Final
shamz287
73830137 mahindra-and-mahindra-limited
73830137 mahindra-and-mahindra-limited
frootiishi
TQM concept use by McDonald
TQM concept use by McDonald
rohit12692
The MALCOM Baldrige national quality award
The MALCOM Baldrige national quality award
Ruqaiya Vasi
About CAM-I
About CAM-I
Ashok Vadgama
Total quality management at Mahindra & Mahindra Limited
Total quality management at Mahindra & Mahindra Limited
BVIMSR, Navi Mumbai
Premier Foods OEE article
Premier Foods OEE article
Bob King
six sigma implementation in ford and sony
six sigma implementation in ford and sony
Tushar Jain
GSCM Company profile
GSCM Company profile
George Oywer
Operations management
Operations management
VJIMPGDM
Jwalamukhi Slideshare
Jwalamukhi Slideshare
Muralidhar Patnam
The content wars the real power of UGC #searchleeds
The content wars the real power of UGC #searchleeds
Danny Denhard
islam
islam
gueste42385
La.9.2 Gemmillje
La.9.2 Gemmillje
guest489f10
Chinos Matematicos Diapositivas
Chinos Matematicos Diapositivas
Diego Marchán Vallejo
Presentation
Presentation
eduard.job
Racial and Cultural Tension in Africa
Racial and Cultural Tension in Africa
walkinthewalk23
Weitere ähnliche Inhalte
Was ist angesagt?
QUALITY AWARD ASSIGNMENT
QUALITY AWARD ASSIGNMENT
Yamini Kahaliya
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
daffadaffa
Tqm in infosys
Tqm in infosys
Sharath Pillai
Malcolm Baldrige Criteria
Malcolm Baldrige Criteria
Dickson Consulting
Operations management quality awards
Operations management quality awards
Pratheesh Presannan
Ctq Final Final
Ctq Final Final
shamz287
73830137 mahindra-and-mahindra-limited
73830137 mahindra-and-mahindra-limited
frootiishi
TQM concept use by McDonald
TQM concept use by McDonald
rohit12692
The MALCOM Baldrige national quality award
The MALCOM Baldrige national quality award
Ruqaiya Vasi
About CAM-I
About CAM-I
Ashok Vadgama
Total quality management at Mahindra & Mahindra Limited
Total quality management at Mahindra & Mahindra Limited
BVIMSR, Navi Mumbai
Premier Foods OEE article
Premier Foods OEE article
Bob King
six sigma implementation in ford and sony
six sigma implementation in ford and sony
Tushar Jain
GSCM Company profile
GSCM Company profile
George Oywer
Operations management
Operations management
VJIMPGDM
Was ist angesagt?
(15)
QUALITY AWARD ASSIGNMENT
QUALITY AWARD ASSIGNMENT
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industry
Tqm in infosys
Tqm in infosys
Malcolm Baldrige Criteria
Malcolm Baldrige Criteria
Operations management quality awards
Operations management quality awards
Ctq Final Final
Ctq Final Final
73830137 mahindra-and-mahindra-limited
73830137 mahindra-and-mahindra-limited
TQM concept use by McDonald
TQM concept use by McDonald
The MALCOM Baldrige national quality award
The MALCOM Baldrige national quality award
About CAM-I
About CAM-I
Total quality management at Mahindra & Mahindra Limited
Total quality management at Mahindra & Mahindra Limited
Premier Foods OEE article
Premier Foods OEE article
six sigma implementation in ford and sony
six sigma implementation in ford and sony
GSCM Company profile
GSCM Company profile
Operations management
Operations management
Andere mochten auch
Jwalamukhi Slideshare
Jwalamukhi Slideshare
Muralidhar Patnam
The content wars the real power of UGC #searchleeds
The content wars the real power of UGC #searchleeds
Danny Denhard
islam
islam
gueste42385
La.9.2 Gemmillje
La.9.2 Gemmillje
guest489f10
Chinos Matematicos Diapositivas
Chinos Matematicos Diapositivas
Diego Marchán Vallejo
Presentation
Presentation
eduard.job
Racial and Cultural Tension in Africa
Racial and Cultural Tension in Africa
walkinthewalk23
Autismo – uma condição de humanidade
Autismo – uma condição de humanidade
Julliana Nicácio
Dell Strategic Management
Dell Strategic Management
nidajennie
Jamaica
Jamaica
khagisu
Egypt
Egypt
windersje30
Don't use Plastic containers to store (hot) foods & drinking water
Don't use Plastic containers to store (hot) foods & drinking water
Raghu Kastury
Egypt
Egypt
windersje30
Open Data - context of Open Government in Edmonton
Open Data - context of Open Government in Edmonton
Jas Darrah
Social media 101 for city-June 2011
Social media 101 for city-June 2011
Jas Darrah
L.A.9.2
L.A.9.2
guest489f10
7 Rahasia Menuju Pelayanan Wow
7 Rahasia Menuju Pelayanan Wow
lazmart_70
Digital transformation - Social Media Strategy for 2017
Digital transformation - Social Media Strategy for 2017
Danny Denhard
Andere mochten auch
(18)
Jwalamukhi Slideshare
Jwalamukhi Slideshare
The content wars the real power of UGC #searchleeds
The content wars the real power of UGC #searchleeds
islam
islam
La.9.2 Gemmillje
La.9.2 Gemmillje
Chinos Matematicos Diapositivas
Chinos Matematicos Diapositivas
Presentation
Presentation
Racial and Cultural Tension in Africa
Racial and Cultural Tension in Africa
Autismo – uma condição de humanidade
Autismo – uma condição de humanidade
Dell Strategic Management
Dell Strategic Management
Jamaica
Jamaica
Egypt
Egypt
Don't use Plastic containers to store (hot) foods & drinking water
Don't use Plastic containers to store (hot) foods & drinking water
Egypt
Egypt
Open Data - context of Open Government in Edmonton
Open Data - context of Open Government in Edmonton
Social media 101 for city-June 2011
Social media 101 for city-June 2011
L.A.9.2
L.A.9.2
7 Rahasia Menuju Pelayanan Wow
7 Rahasia Menuju Pelayanan Wow
Digital transformation - Social Media Strategy for 2017
Digital transformation - Social Media Strategy for 2017
Ähnlich wie Chap001
chap001 introduction to opportunity entrepreneurs.ppt
chap001 introduction to opportunity entrepreneurs.ppt
zulqarnain7711
chap001.ppt
chap001.ppt
ssuserd3982b1
Chapter One Intorduction to entre for engineering 1.ppt
Chapter One Intorduction to entre for engineering 1.ppt
bahreabdella
Chapter Two Production and operation management
Chapter Two Production and operation management
bahreabdella
chap002.ppt
chap002.ppt
AnilKumar497031
Managerial Accounting Garrison
Managerial Accounting Garrison
Adnan Khan
chap01notes.ppt
chap01notes.ppt
Ellamae79
SM_MIT-Mod5.pdf
SM_MIT-Mod5.pdf
ArunMudhol2
Managerial Accounting Garrison Noreen Brewer Chapter 01
Managerial Accounting Garrison Noreen Brewer Chapter 01
Asif Hasan
Gnb 01 12e
Gnb 01 12e
AftabKhanKiyani
Asset Information and Analytics Drivers of Process Industry Operational Excel...
Asset Information and Analytics Drivers of Process Industry Operational Excel...
Rolta
The strategic management process(an overview)
The strategic management process(an overview)
jawalala
Chap011 2
Chap011 2
Megh Balok
Career management ppt
Career management ppt
Nilanjan Bhaumik
Career mgt powerpoint from the internet to be used as a guide.
Career mgt powerpoint from the internet to be used as a guide.
ReeSpares Online
Chap011
Chap011
Megh Balok
Modelling QA Transformation with Prime
Modelling QA Transformation with Prime
Agile Testing Alliance
Gnb 01 12e
Gnb 01 12e
Saif Mahmud
CAM-I methods and applications - march 2014
CAM-I methods and applications - march 2014
Ashok Vadgama
Presentaion for land bank april 2013 chap 1
Presentaion for land bank april 2013 chap 1
SAMSON SEMWENDA, MBA
Ähnlich wie Chap001
(20)
chap001 introduction to opportunity entrepreneurs.ppt
chap001 introduction to opportunity entrepreneurs.ppt
chap001.ppt
chap001.ppt
Chapter One Intorduction to entre for engineering 1.ppt
Chapter One Intorduction to entre for engineering 1.ppt
Chapter Two Production and operation management
Chapter Two Production and operation management
chap002.ppt
chap002.ppt
Managerial Accounting Garrison
Managerial Accounting Garrison
chap01notes.ppt
chap01notes.ppt
SM_MIT-Mod5.pdf
SM_MIT-Mod5.pdf
Managerial Accounting Garrison Noreen Brewer Chapter 01
Managerial Accounting Garrison Noreen Brewer Chapter 01
Gnb 01 12e
Gnb 01 12e
Asset Information and Analytics Drivers of Process Industry Operational Excel...
Asset Information and Analytics Drivers of Process Industry Operational Excel...
The strategic management process(an overview)
The strategic management process(an overview)
Chap011 2
Chap011 2
Career management ppt
Career management ppt
Career mgt powerpoint from the internet to be used as a guide.
Career mgt powerpoint from the internet to be used as a guide.
Chap011
Chap011
Modelling QA Transformation with Prime
Modelling QA Transformation with Prime
Gnb 01 12e
Gnb 01 12e
CAM-I methods and applications - march 2014
CAM-I methods and applications - march 2014
Presentaion for land bank april 2013 chap 1
Presentaion for land bank april 2013 chap 1
Kürzlich hochgeladen
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Rakhi Bazaar
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
IndiaMART InterMESH Limited
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
DallasHaselhorst
PSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
Anamaria Contreras
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
Arik Fletcher
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
Western Alaska Minerals Corp.
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
JamesConcepcion7
Cyber Security Training in Office Environment
Cyber Security Training in Office Environment
elijahj01012
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
Chandresh Chudasama
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
Adnet Communications
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
SendBig4
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
NZSG
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
rajputmeenakshi733
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
Shashank Mehta
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
Shaun Heinrichs
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
Americas Got Grants
Supercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebs
GOKUL JS
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Associazione Digital Days
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
Quiz Club, Indian Institute of Technology, Patna
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptx
Shruti Mittal
Kürzlich hochgeladen
(20)
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
PSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
Cyber Security Training in Office Environment
Cyber Security Training in Office Environment
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
Supercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebs
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptx
Chap001
1.
1 McGraw-Hill/Irwin © 2006 The
McGraw-Hill Companies, Inc., All Rights Reserved.
2.
2 Chapter 1 Introduction to
the Field McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
3.
3 OBJECTIVES Operations Management Why Study
Operations Management? Transformation Processes Defined Operations as a Service The Importance of Operations Management Historical Development of OM Current Issues in OM McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
4.
4 What is Operations
Management? Defined Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
5.
5 Why Study Operations Management? Systematic
Approach to Org. Processes Business Education Operations Management Career Opportunities Cross-Functional Applications McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
6.
6 What is a
Transformation Process? Defined A transformation process is defined as a user of resources to transform inputs into some desired outputs McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
7.
7 Transformations Physical--manufacturing Locational--transportation Exchange--retailing Storage--warehousing Physiological--health care Informational--telecommunications McGraw-Hill/Irwin © 2006
The McGraw-Hill Companies, Inc., All Rights Reserved.
8.
8 What is a
Service and What is a Good? “If you drop it on your foot, it won’t hurt you.” (Good or service?) “Services never include goods and goods never include services.” (True or false?) McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
9.
9 OM in the
Organization Chart Finance Operations Operations Marketing Plant Plant Manager Manager Operations Operations Manager Manager Director Director Manufacturing, Production control, Manufacturing, Production control, Quality assurance, Engineering, Quality assurance, Engineering, Purchasing, Maintenance, etc Purchasing, Maintenance, etc McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
10.
10 Core Services Defined Core services
are basic things that customers want from products they purchase McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
11.
11 Core Services Performance
Objectives Quality Flexibility Operations Managemen t Speed Price (or cost Reduction) McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
12.
12 Value-Added Services Defined Value-added services differentiate
the organization from competitors and build relationships that bind customers to the firm in a positive way McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
13.
13 Value-Added Service Categories Problem
Solving Information Operations Management Sales Support Field Support McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
14.
14 The Importance of Operations
Management Synergies must exist with other functional areas of the organization Operations account for 60-80% of the direct expenses that burden a firms profit. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
15.
15 Historical Development of
OM JIT and TQC Manufacturing Strategy Paradigm Service Quality and Productivity Total Quality Management and Quality Certification McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
16.
16 Historical Development of
OM (cont’d) Business Process Reengineering Supply Chain Management Electronic Commerce McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
17.
17 Current Issues in
OM Coordinate the relationships between mutually supportive but separate organizations. Optimizing global supplier, production, and distribution networks. Increased co-production of goods and services McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
18.
18 Current Issues in
OM (cont’d) Managing the customers experience during the service encounter Raising the awareness of operations as a significant competitive weapon McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
19.
19 End of Chapter
1 ©The McGraw-Hill Companies, Inc., 2006
Jetzt herunterladen