planning and controlling

1. Planning and Controlling

2. What is “Planning”? Planning is a process of… setting objectives and… determining how to accomplish them .

16. An Elementary Example

23. Controlling

26. Figure 8-4 Four steps in management control. Schermerhorn/Management, 7e Chapter 8, Figure 07-04

35. Figure 8-5 Feedforward, concurrent, and feedback controls in the management process. Schermerhorn/Management, 7e Chapter 8, Figure 07-05

36. Processing to support operational control. Files Transaction processing Operational control reports (b) Control reports Transaction output Transactions Files Transaction processing (a) Transaction Inquiry response Operational report processing Inquiry Files (c) Inquiry Processing

37. Figure:6.4:- Management Control database and processing support Database Inquiry Processing Decision models Problem analysis model Variance reporting Planning/budget models Requests inquiries problems Etc Plans and budgets Scheduled reports, Special reports Analyses decision for review inquiry responses Other Budgets, standards, plans. etc Transaction based files

38. Figure 8-1 The roles of planning and controlling in the management process. Schermerhorn/Management, 7e Chapter 8, Figure 07-01

39. Figure 8-3 How participation and involvement help build commitments to plans. Schermerhorn/Management, 7e Chapter 8, Figure 07-03

40. The End

46. QUOTE OF THE DAY What gets measured happens! WRONG! You must manage even what you can’t measure

53. Figure 8-2 A sample hierarchy of objectives for total quality management. Schermerhorn/Management, 7e Chapter 8, Figure 07-02

54. Table 4.2 Sample Issues in the General Environment Economic • Inflation rates • Unemployment rates • Wage rates • Exchange rates • Stock market fluctuations • Per capita income • GDP trends • Economic development Sociocultural • Norms and values • Demographic trends • Age groups • Regional shifts in population • Household composition • Diversity • Ecological awareness • Life expectancy Technological • Spending on research and development • Internet availability • Availability of information technology • Production technology trends • Productivity improvements • Telecommunications infrastructure Political–Legal • Tax laws • Environmental protection • International trade regulation • Antitrust regulation • Federal Reserve policy • Intellectual property and patent laws