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Miscellaneous Connections the digital and institutional environments Mal Booth UTS Library, October 2009
Seven Pillars of Wisdom (1922 text) Contains Hazel Bell’s Wheatley Medal winning  index. http://www.telawrence.info/telawrenceinfo/books/works.shtml#sp22
Seven Pillars of WisdomThe ParallelText  (1997) Collection of the Australian War Memorial, presented by the publishers, Jeremy  Wilson & Nicole Helari
A messy but connected collection of miscellaneous ideas, thoughts, images and links to places on the web and about some institutions Collaborators:  @CathStyles  @paulhagon  @MissSophieMac  @mhuston @lizholcombeall in Google Documents + Robyn Van Dyk & Alex Byrne by email
If this doesn't work: blame them!
It just doesn't make sense to chunk it up and put an arbitrary structure around stuff like this, so I won’t.Maybe that is why things like DAMS, ECM, WCM and EDRMS are so hard to do and so painful as experiences?I think we are trying to apply too many techniques and methods from the physical world in the digital world.
Trying to put a physical taxonomic protocol on digital material either doesn't work at all or at best, not very well. It is too cumbersome, too slow, too costly, too restricted.There is no "right" way to do it because we cannot agree on the categories & because of the size of the problem and the time it takes to do things the old way (in unhelpful systems, adding formal metadata). http://www.researchchannel.org/prog/displayevent.aspx?fID=569&rID=16134  
The web is too fluid, too dynamic. It is never finished; a work in progressWe are no longer limited by volume, storage, film, distance, membership, pages, chapters, paragraphs, the concept of the physical object, place, time or even ownershipAnd yes, we're struggling with that last one too - Copyright wasn't designed for a web platform http://frommelbin.blogspot.com/2009/10/cory-doctorow-on-copyright-open-access.html
So what helps now? In addition to given subject headings, Dewey, & other taxonomies Tagging, playlists, hyperlinks, shared platforms & data, applications, mashups, ‘digital altruism’ Is it really digital convergence or is it convergence of the best of the physical and digital worlds?
. . . by letting users tag URLs and then aggregating those tags, we're going to be able to build alternate organizational systems, systems that, like the Web itself, do a better job of letting individuals create value for one another, often without realizing it. http://www.shirky.com/writings/ontology_overrated.html http://www.librarything.com/home/malboo  http://www.last.fm/home  http://delicious.com/malbooth 
We're sharing knowledge & collaborating to do it (think Wikipedia) We're staying connected: social networks and the mobile web, micro-blogging We're helping & engaging with each other  Examples from the film: http://www.couchsurfing.org/  http://www.mumsnet.com/   http://theps.net/ http://watch.usnowfilm.com/
Have you seen this? http://www.personalizemedia.com/garys-social-media-count/  
We're creating and sharing film, images, games, data and text more freely than ever http://www.flickr.com/photos/malbooth/sets/72157607919370856/
We're sharing software and free applications to help all of the above, e.g. Echofon and Tweetdeck for iPhones http://www.linux.org.au/  
We're having our say and we're reading what others have to say, not just traditional media & publishing http://www.google.com.au/reader/view/?hl=en&tab=wy#overview-page http://www.frommelbin.blogspot.com/
We're figuring out new ways to trust each other and to judge authenticity http://www.ebay.com.au/ http://sydney.craigslist.com.au/
Institutions It is no longer adequate to wait for people to come to us:  physically or via our homepages. Our content MUST be findable open and then we must get out to where the people are! Content is king, but clever access to content is God, no amount of content is good, if you can't access it. @paulhagon (NLA)
We're freeing up our data (slowly) and allowing others to do clever things with it http://data.australia.gov.au/ http://about.nsw.gov.au/
Other stuff I like http://pandora.nla.gov.au/
http://www.pictureaustralia.org/
http://www.digitalnz.org/
http://www.brooklynmuseum.org/community/
http://www.awm.gov.au/collection/war_diaries/cew_bean/
http://www.flickr.com/commons
http://mappingouranzacs.naa.gov.au/
NewUTSLibraryservices: data curation, e-publishing, i-repositories (for research), & facilitating better rights management  http://utsescholarship.lib.uts.edu.au/
Librarians must continue to be proactive in their attempts to reach students and other researchers where they begin their search.  http://www.dlib.org/dlib/may07/lally/05lally.html http://www.facebook.com/pages/Sydney-Australia/UTS-Library/93282252430 http://twitter.com/utslibrary http://www.youtube.com/user/UTSLibrary http://www.lib.uts.edu.au/news/*/*/*/feed http://www.lib.uts.edu.au/students/need-help 
Library of the Future How we will get there Vodafone Electronics Tutor, Lisbon
Automated Storage & retrieval system Specification development (now) Relegation policies & algorithms (soon) ASRS tender(s) from early 2010 Excavation & build from 2011 Plan decant & ingest from mid-2012 Procure ASRS – late 2012 Collection decant & tote load from Aug 2013 Operational use of ASRS from Aug 2013?
exemplars 1. Service delivery  •	“Barefoot” librarians •	 24/7 service •	“Triage” or tiered levels of service •	Client & staff circulation and interaction •	Use of furniture or space design that helps or facilitates improved service •	Way finding & signage Qantas Sydney  First lounge Faculty hub concept, US
exemplars 2. Personalised or customised services •	Spaces designed specifically to meet target groups or individuals •	Personalised services •	Consultation services Codrington Library, All Souls, Oxford
exemplars 3. New physical and virtual spaces & integration of those ,[object Object]
Evidence of the physical and digital spaces working together
New teaching & learning spaces, group study spaces, training facilities
Staff office spaces or other concepts
Showcasing eScholarshipTop: “reactable”, tangible multi-touch interface. Bottom: AMP office refurbishment, Sydney

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Miscellaneous Connections

  • 1. Miscellaneous Connections the digital and institutional environments Mal Booth UTS Library, October 2009
  • 2. Seven Pillars of Wisdom (1922 text) Contains Hazel Bell’s Wheatley Medal winning index. http://www.telawrence.info/telawrenceinfo/books/works.shtml#sp22
  • 3. Seven Pillars of WisdomThe ParallelText (1997) Collection of the Australian War Memorial, presented by the publishers, Jeremy Wilson & Nicole Helari
  • 4. A messy but connected collection of miscellaneous ideas, thoughts, images and links to places on the web and about some institutions Collaborators: @CathStyles @paulhagon @MissSophieMac @mhuston @lizholcombeall in Google Documents + Robyn Van Dyk & Alex Byrne by email
  • 5. If this doesn't work: blame them!
  • 6. It just doesn't make sense to chunk it up and put an arbitrary structure around stuff like this, so I won’t.Maybe that is why things like DAMS, ECM, WCM and EDRMS are so hard to do and so painful as experiences?I think we are trying to apply too many techniques and methods from the physical world in the digital world.
  • 7. Trying to put a physical taxonomic protocol on digital material either doesn't work at all or at best, not very well. It is too cumbersome, too slow, too costly, too restricted.There is no "right" way to do it because we cannot agree on the categories & because of the size of the problem and the time it takes to do things the old way (in unhelpful systems, adding formal metadata). http://www.researchchannel.org/prog/displayevent.aspx?fID=569&rID=16134  
  • 8. The web is too fluid, too dynamic. It is never finished; a work in progressWe are no longer limited by volume, storage, film, distance, membership, pages, chapters, paragraphs, the concept of the physical object, place, time or even ownershipAnd yes, we're struggling with that last one too - Copyright wasn't designed for a web platform http://frommelbin.blogspot.com/2009/10/cory-doctorow-on-copyright-open-access.html
  • 9. So what helps now? In addition to given subject headings, Dewey, & other taxonomies Tagging, playlists, hyperlinks, shared platforms & data, applications, mashups, ‘digital altruism’ Is it really digital convergence or is it convergence of the best of the physical and digital worlds?
  • 10. . . . by letting users tag URLs and then aggregating those tags, we're going to be able to build alternate organizational systems, systems that, like the Web itself, do a better job of letting individuals create value for one another, often without realizing it. http://www.shirky.com/writings/ontology_overrated.html http://www.librarything.com/home/malboo  http://www.last.fm/home  http://delicious.com/malbooth 
  • 11. We're sharing knowledge & collaborating to do it (think Wikipedia) We're staying connected: social networks and the mobile web, micro-blogging We're helping & engaging with each other Examples from the film: http://www.couchsurfing.org/  http://www.mumsnet.com/  http://theps.net/ http://watch.usnowfilm.com/
  • 12. Have you seen this? http://www.personalizemedia.com/garys-social-media-count/  
  • 13. We're creating and sharing film, images, games, data and text more freely than ever http://www.flickr.com/photos/malbooth/sets/72157607919370856/
  • 14. We're sharing software and free applications to help all of the above, e.g. Echofon and Tweetdeck for iPhones http://www.linux.org.au/  
  • 15. We're having our say and we're reading what others have to say, not just traditional media & publishing http://www.google.com.au/reader/view/?hl=en&tab=wy#overview-page http://www.frommelbin.blogspot.com/
  • 16. We're figuring out new ways to trust each other and to judge authenticity http://www.ebay.com.au/ http://sydney.craigslist.com.au/
  • 17. Institutions It is no longer adequate to wait for people to come to us: physically or via our homepages. Our content MUST be findable open and then we must get out to where the people are! Content is king, but clever access to content is God, no amount of content is good, if you can't access it. @paulhagon (NLA)
  • 18. We're freeing up our data (slowly) and allowing others to do clever things with it http://data.australia.gov.au/ http://about.nsw.gov.au/
  • 19. Other stuff I like http://pandora.nla.gov.au/
  • 26. NewUTSLibraryservices: data curation, e-publishing, i-repositories (for research), & facilitating better rights management http://utsescholarship.lib.uts.edu.au/
  • 27. Librarians must continue to be proactive in their attempts to reach students and other researchers where they begin their search.  http://www.dlib.org/dlib/may07/lally/05lally.html http://www.facebook.com/pages/Sydney-Australia/UTS-Library/93282252430 http://twitter.com/utslibrary http://www.youtube.com/user/UTSLibrary http://www.lib.uts.edu.au/news/*/*/*/feed http://www.lib.uts.edu.au/students/need-help 
  • 28. Library of the Future How we will get there Vodafone Electronics Tutor, Lisbon
  • 29. Automated Storage & retrieval system Specification development (now) Relegation policies & algorithms (soon) ASRS tender(s) from early 2010 Excavation & build from 2011 Plan decant & ingest from mid-2012 Procure ASRS – late 2012 Collection decant & tote load from Aug 2013 Operational use of ASRS from Aug 2013?
  • 30. exemplars 1. Service delivery • “Barefoot” librarians • 24/7 service • “Triage” or tiered levels of service • Client & staff circulation and interaction • Use of furniture or space design that helps or facilitates improved service • Way finding & signage Qantas Sydney First lounge Faculty hub concept, US
  • 31. exemplars 2. Personalised or customised services • Spaces designed specifically to meet target groups or individuals • Personalised services • Consultation services Codrington Library, All Souls, Oxford
  • 32.
  • 33. Evidence of the physical and digital spaces working together
  • 34. New teaching & learning spaces, group study spaces, training facilities
  • 35. Staff office spaces or other concepts
  • 36. Showcasing eScholarshipTop: “reactable”, tangible multi-touch interface. Bottom: AMP office refurbishment, Sydney
  • 37.
  • 38. Affect on the environment
  • 39. How is staff participation encouraged?
  • 40. Creating a fun environment to work inGreen City Council building, Melbourne SYNTHe roof garden, Los Angeles Surry Hills Library & Community Centre.
  • 41.
  • 43. Inclusion of other facilities (eg. cafes)
  • 44. Evidence of a community being encouragedUQ Engineering learning commons. Left: Listening Lounge in atrium Murray State U. Right: Forest Science Centre, UBC.
  • 45.
  • 47. Spaces that differ between night & day
  • 49. Creative spatial experiments!Bike parking & repairs @ Digital Eskimo “Box” innovation lab @ the London School of Economics.
  • 50. Image credits: http://www-lib.icu.ac.jp/ASRS/index-e.htm http://www.archdaily.com/14063/qantas-sydney-first-lounge/ http://www.flickr.com/photos/building_ub/3038276269/ http://fistswithyourtoes.blogs.com/fistswithyourtoes/2007/05/index.html http://www.cox.com.au/projects.aspx?projectId=3944&disciplineId=1208 http://www.siteisight.com/green_project.html http://constructionblog.org/tag/green-building http://www.arnewde.com/architecture-design/architecture-building-of-surry-hills-library-and-community-centre-by-fjmt-architect/ http://cedirsd.uow.edu.au/ils/globe.aspx?type=2 http://www.sydneyarchitecture.com/NEW/NEW22.htm http://www.educause.edu/learningspacesch23 http://digitaleskimo.net/blog/2009/09/02/bicycle-parking-and-repair-station-opens My profile can be found here: http://www.google.com/profiles/mal.booth 

Editor's Notes

  1. And we want it all now, for free, everywhere, wherever we are & even when we are asleep!
  2. And we have nothing like this in Australia!Nor do we have a national digitisation strategy, like NZ does.
  3. Image:http://www.interaction.rca.ac.uk/people/staff/tom-hulbert/projects/interactivecube.html
  4. These dates may slip and too some extent we are not the master. University priorities (which building/project comes first) may change. Nevertheless, it will be pretty close to the above.Image source:http://www-lib.icu.ac.jp/ASRS/index-e.htm
  5. Barefoot really means mobile or wandering – librarians getting out of the library and mixing it more in the faculties & with researchers to see how we can help, assist and guide.A move towards 24/7 is inevitable, but not the whole library space – just certain areas and limited services during the small hours!Less of a “service from behind the counter” interface.Triaging to do the initial interview to find out how best to provide our service. Triage can be done in a number of ways and even RFID can help – interactive boards on entry that change according to the viewer’s needsClever, simple way finding and signage – also using lighting, environmental design, colours, etc.Images:http://www.archdaily.com/14063/qantas-sydney-first-lounge/http://www.flickr.com/photos/building_ub/3038276269/
  6. We need to meet differet needs: collaborative & individual spaces, noisy & quiet spaces, students and academics, researchers, and those unable to come to the Library.We want to personalise ourselves from the inside out – to expose the people who work here & make them all more visible & contactable.We’d like to offer more personalised and customisable consultation services too.Images:http://homepage.mac.com/sydamug/online/aug08/news_aug08.htmlhttp://www.sindark.com/2007/02/19/oxford-colleges-cataloged/
  7. The vast scope of our goals in terms of the different spaces, hours and levels of access means that we need to reliable means of providing a secure environment for our clients, staff and collections.We’d really like to make our physical and digital services to work together in a truly integrated and mutually beneficial way. To complement each other.We are looking everywhere at new teaching & learning spaces and experiments.We’d like to showcase UTSeScholarship up front as we believe that is our future flagship.Images:http://fistswithyourtoes.blogs.com/fistswithyourtoes/2007/05/index.htmlhttp://www.cox.com.au/projects.aspx?projectId=3944&disciplineId=1208
  8. Sustainability is a big aim and we want to get all of the dimensions correct: the building, the internal environment, carbon footprint, consumption, waste, recycling, procurement, staff and client behaviours. We want to model that in every way including the ways in which we interact with each other as colleagues and also with our clients.We believe we can create a fun environment that is functional and an attractive place to work in.Images:http://www.siteisight.com/green_project.html http://constructionblog.org/tag/green-buildinghttp://www.arnewde.com/architecture-design/architecture-building-of-surry-hills-library-and-community-centre-by-fjmt-architect/
  9. In many ways some of our physical spaces are reflecting improved social engagement in the digital environment.Our community is the University community, but we must also be inclusive to some extent of our local community and an increasing reliance on industry and business partners and collaborators.All images from:http://cedirsd.uow.edu.au/ils/globe.aspx?type=2
  10. We know our new spaces need to be adaptable and easily reconfigured as uses and tastes and purposes always change. We must be dynamic and so too must our building.Students too want flexible adaptable spaces that they can use for different purposes easily.Some spaces can cleverly stimulate things like noise regulation or collaboration just through well-chosen lighting, furniture and design.We are looking everywhere for simulating & inspiring ideas.Images:http://www.sydneyarchitecture.com/NEW/NEW22.htmhttp://www.educause.edu/learningspacesch23http://digitaleskimo.net/blog/2009/09/02/bicycle-parking-and-repair-station-opens