5. Major Causes of Stress
Occupational Demands: Some jobs are more stressful than others.
Conflict between work and nonwork: Stress from competing
demands.
Role Conflict
Role ambiguity: Stress from uncertainty
Overload and underload: Doing to much or too little
Quantitative overload
Qualitative overload
Quantitative underload
Qualitative underload
Responsibility for others : A heavy burden
Lack of social support: The cost of isolation.
Sexual harassment: A pervasive problem in work settings.
Unpleasant physical working conditions.
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6. Major Effects
Stress and Task Performance
Stress and Psychological Well-being: Burnout
Burnout: Some major causes
Stress and Health: The Silent Killer
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7. Burnout
A syndrome resulting from prolonged
exposure to stress, consisting of
physical, emotional, and mental
exhaustion plus feelings of a lack of
personal accomplishment
Intense and prolonged
work-related stress
Physical exhaustion
(fatigue, lack of energy)
Emotional exhaustion
(depression, feelings of
hopelessness)
Reduced performance
other negative effects
Attitudinal exhaustion
(negative views of others,
of one’s own work)
Feelings of low
personal
accomplishment
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9. Managing Stress
Personal Approaches to Stress Management
Lifestyle management: The effect of diet and exercise
Physiological techniques: Relaxation and meditation
Cognitive Techniques: Thinking yourself out of stress
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11. Questions for Discussion
1. What concrete steps can organizations take with respect to
new hires to assure that they don not experience entry shock
upon joining the company?
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