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Application Framework
The Application Framework separates UI look and feel from application logic and content. It is a set of standards, templates, and Java interface classes that are used to compose a CRM application. The framework can be divided into three layers: View, Controller and Model. Each layer has several components. The View layer is responsible for presenting data and receiving user actions. The Controller layer sends messages between the Model and View layers. The Model layer contains all business data and logic and communicates directly with data storage.
Declarative Technologies
Declarative Technologies are tools for building and customizing business flows and application UI components (such as bins, graphs, and reports).The components include the Declarative Page Flows framework and the Declarative Components framework.
The Declarative Page Flows framework enables you to customize, upgrade,and troubleshoot the content and flow of JSPs within an application without making any modifications to actual code. The Declarative Page Flows framework is based on the abstraction of JSPs into named logical entities. Consequently, you can achieve efficient management of content and flows by utilizing the screens provided in the System Administrator Console.
The Declarative Components framework allows you to quickly build UI components that display application-specific data in personalizable Bins,Graphs, Reports, Graph/Reports, or LOVs. The coding requirements are minimal to nonexistent and the components can be published on Oracle applications.
Performance Framework
The Performance Framework optimizes application performance with a Java objects cache that is based in the middle tier.
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CRM Application Foundation
· Overview of CRM Application Foundation
integration points with other applications
· How the CRM Application Foundation Modules are
used
· List the step-by-step implementation flows for
implementing of following Foundations Modules
· CRM Application Foundation - Resource Manager
· CRM Application Foundation - Assignment Manager
· CRM Application Foundation - Calendars
· CRM Application Foundation - Notes
· CRM Application Foundation - Territory Manager
2. · CRM Application Foundation - Task Manager
· CRM Application Foundation - Business Rule Monitor
· CRM Application Foundation - Escalation Manager
· CRM Application Foundation - 1-1fullfillment
· CRM Application Foundation - Interaction History
Setting up Profile Options
Setting up Lookups
Setting up Reports and Running Concurrent Programs
Oracle Sales
· Home Page
· Dependencies
· Overview of Lead to Order Process
· Overview of Telesales and Sales Online
· Locations and Organizations
· Currencies and Calendars
4. Oracle Sales Flow : Place Order
Oracle Sales Flow : Close Opportunity
Oracle Sales Flow : Submit Forecast
· Setting up Profile Options
· Setting up Lookups
· Setting up Reports and Running Concurrent Programs
Oracle Contracts
Explain Oracle Contracts Core, Oracle Service
Contracts, and key contracts phases
Contracts Concepts
Contracts Phases
Overview of Contracts Core
Overview of Service Contracts
· Overview of Service Contracts Management and
Oracle Service Contracts
· Setups for Oracle Service Contracts
5. · Define Parties, Roles, Sources, and Access to
Contracts
· Miscellaneous Setups
· Setting up Coverage Templates and Subscription
Templates.
· Setting up Items
· Setting up Service Billing and Billing Profiles
· Setting up Statuses and Operations
· Setting up Global Contracts Defaults
· Setting up Contracts Terms and Contract Templates
· Setting up Events and Renewals
· Setting up Profile Options
· Setting up Lookups
· Setting up Reports and Running Concurrent Programs
Oracle Tele Service
· Overview of Customer support and service processes
6. · Overview of Service Request to Resolution process
· Set up Oracle Integrations
· Set up Oracle Tele Service
· Set up Oracle Knowledge Management
· Setting Up Oracle Service Requests
· Setting Up Oracle Customer Care
· Set up Oracle Install Base
· Set up Counters
· Setting Up Oracle Charges
· Setting Up Oracle Knowledge Management
· Setting up Profile Options
· Setting up Lookups
· Setting up Reports and Running Concurrent Programs
Oracle Field Service
7. · Understanding Field Service
· Using Field Service Dispatch Center
· Using Debrief
· Using Spares Logistics
· Using the Planner’s Desktop
· Loop Planning, Notifications and Reporting
Hierarchy
· Configuring Field Service Portal
· Using Field Service Portal
· Mandatory and Conditional Dependencies
· Field Service Application Implementation Tasks
· Spares Management Implementation Tasks
· Setting up Profile Options
· Setting up Lookups
· Setting up Reports and Running Concurrent Programs
Oracle Depot Repair
8. · Overview of Using Oracle Depot Repair
· Oracle Depot Repair Business Scenarios
· Managing Depot Business Processes
· Oracle Depot Repair-Specific Setup Steps
· Setting Up Charges for Oracle Depot Repair
· Defining Billing Type Codes
· Defining Service Activities and Billing Types
· Defining Service Business Processes
· Defining Install Base Transaction Sub Types
· Setting Up Time and Material Labor Schedules
· Setting Up Repair Types
· Setting Up Service Request Types for Depot Repair
· Setting Up Depot Repair Reason Codes
· Setting Up Customer Profile
· Setting Up Diagnostic Codes in Oracle Depot Repair
· Setting Up Service Codes in Oracle Depot Repair
· Setting Up Oracle Depot Repair Profile Options
9. · Setting up Profile Options
· Setting up Lookups
· Setting up Reports and Running Concurrent Programs
TOPICS COVERED DURING SESSION
· Overview of Oracle E-Business Suit process
· ORACLE AIM (Application Implementation
Methodology)
· Overview of Documentations in Real-time Projects
· Roles of Oracle Functional Consultant
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