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The document provides an overview of the ITES (Information Technology Enabled Services) industry with a focus on BPO (Business Process Outsourcing). It defines ITES and BPO, lists some common BPO services like call centers, knowledge process outsourcing. It also discusses the size and growth of the BPO industry, benefits of BPO, and challenges related to outsourcing. Finally, it lists some top BPO companies in India and benefits of outsourcing BPO services to India.

Business
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ITES INDUSTRY ANALYSIS (INFORMATION TECNOLOGY ENABLE SERVIES) PRESENTATION BY B.MOHAN ROLLNO :07K01E0005
Self Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]
DEFINATION OF ITES ,[object Object],[object Object]
BPO: Business process outsourcing ,[object Object],Call centre ? A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone .
BPO: Industry size ,[object Object],[object Object],[object Object]
BPO increasing the flexibility of organizations ,[object Object],[object Object],[object Object],[object Object]
Challenges ,[object Object],[object Object]
Problems? ,[object Object],[object Object],[object Object]
Threats?
Problem that comes across? ,[object Object],[object Object]
Different Types of Services Being Offered By BPO's:
BPO services
Contd…. Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Data Entry Services / Data Processing Services Data Conversion Services Book Keeping and Accounting Services Form Processing Services: Internet / Online / Web Research:
ITES SERVIES Telemarketing Services Technical Support Services Customer Support Services Employee IT Help-desk Services Insurance Processing Data Entry Services / Data Processing Data Conversion Services Data Conversion Services Form Processing Services Internet / Online / Web Research:
Challenges for a HR Professional in BPO ,[object Object],[object Object],[object Object],[object Object],[object Object]
PLANING + EXECUTION + ACTION = Results
Employee Benefits Provided by BPO Companies Employees growth chart Service Service Service Service Service Service BPM Indirect employees Fund Provident Fund Medical Insurance bonus Solution Governance IT Asset Governance Service Governance Employee Benefits Subsidized Food & Transportation Job satisfaction Over seas training Promotions Recreation Cafeteria ATM Facilities Performance based Incentives Cell Phones & Laptops Company Accommodation
Why people prefer to join ITeS
“ many reasons , for joining ITes…”
conti…….. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility Did not get a better job.
Top 15 BPO companies in India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Top Rankes
Outsourcing BPO - The Benefits ,[object Object]
Some Other Facts ,[object Object],[object Object],[object Object],[object Object]
Outsourcing BPO Services to Outsource to India
Growth of BPO’s over Years
News papers
 
 
 

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Mohan Das Mba[1]

  • 1. ITES INDUSTRY ANALYSIS (INFORMATION TECNOLOGY ENABLE SERVIES) PRESENTATION BY B.MOHAN ROLLNO :07K01E0005
  • 2.
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  • 11. Different Types of Services Being Offered By BPO's:
  • 13. Contd…. Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Data Entry Services / Data Processing Services Data Conversion Services Book Keeping and Accounting Services Form Processing Services: Internet / Online / Web Research:
  • 14. ITES SERVIES Telemarketing Services Technical Support Services Customer Support Services Employee IT Help-desk Services Insurance Processing Data Entry Services / Data Processing Data Conversion Services Data Conversion Services Form Processing Services Internet / Online / Web Research:
  • 15.
  • 16. PLANING + EXECUTION + ACTION = Results
  • 17. Employee Benefits Provided by BPO Companies Employees growth chart Service Service Service Service Service Service BPM Indirect employees Fund Provident Fund Medical Insurance bonus Solution Governance IT Asset Governance Service Governance Employee Benefits Subsidized Food & Transportation Job satisfaction Over seas training Promotions Recreation Cafeteria ATM Facilities Performance based Incentives Cell Phones & Laptops Company Accommodation
  • 18. Why people prefer to join ITeS
  • 19. “ many reasons , for joining ITes…”
  • 20. conti…….. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility Did not get a better job.
  • 21.
  • 23.
  • 24.
  • 25. Outsourcing BPO Services to Outsource to India
  • 26. Growth of BPO’s over Years
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  • 29.  
  • 30.