Sachini is a Trade & Investment Adviser for UKTI based at the British Embassy in Sri Lanka. She receives an email about a new service to help UK companies start up overseas and signs up to receive information on e-Government, Retail, and Logistics in Sri Lanka and other countries. Sachini receives a request from a UK company seeking information on software IP protection in Sri Lanka, which she forwards to a local IP practitioner. The practitioner responds, and Sachini connects the UK company to relevant contacts in Sri Lanka.