Achieving Best-in-Class Customer Experience through Effective Product Launch
Tata group presentation
1.
2. TheTata group
a globalbusiness group
with products and services in over 150countries
over 540,000employees and operations
in over 100countries
group revenue of $96.8 bn
with 63%generated in geographies other than India
global leader in several sectors
3. Tata Commitment
At the Tata group, our core purpose is long
term value creation for all stakeholders
The manner in which we operate evokes trust
among customers, employees, shareholders
and the community
We are committed to protecting this heritage
of leadership with trust through the way in
which we conduct our business
4. Business Sectors
Materials
Metals
Composites
Engineering
Automotive
Engineering Products,
Projects and Services
Energy
Power
Renewable Energy
Oil and Gas Exploration
Consumer Products
Beverages
Watches and Jewellery
Retailing
Services
Hotels and Realty
Financial Services
Logistics
Urban Services
Chemicals
Chemicals
Pesticides and Seeds
InformationTechnologyand
Communications
Communications
IT Services
Design Services
Revenue FY13: $ 96.8 bn / Rs 527,047 cr from 100+ operating companies
Services
4%
Energy
6%
Consumer
Products
4%
Information
Technology and
Communications
16%
Materials
28%
Engineering
39%
Tata Consultancy Services
Tata Communications
Tata Teleservices
Tata Steel
Tata Motors
Voltas
Tata AutoComp Systems
Tata Power
Tata Global Beverages
Titan
Indian Hotels
Tata Chemicals
Largest companies
Chemical
3%
5. Group Revenue
6.0
29,100 8.9
38,607
10.4
49,457
FY92 FY04 FY06 FY08 FY10 FY11 FY12FY00 FY02
14.2
65,424
21.9
96,723
62.5
251,543
67.4
319,534
83.3
379,675
100.09
475,721
$ Bn
Cr
96.8
527,047
5.8
14,092
FY96 FY13
Cr
Nearly 10 times in last 11 years (Rs)
Exchange rate for FY13 $ = 54.45
6. Pioneering – Businesses and Industrial Practices
PIONEERING – BUSINESSES
PIONEERING – INDUSTRIAL PRACTICES
Pension and
Gratuity;
Worker’s
Provident
Fund scheme
in 1901
Taj Group
Tata Steel – India’s first
integrated steel plant
Schooling
facilities for
children
Maternity benefits Tata Consultancy
Services – IT services
Eka - India’s first
supercomputer
in private sector
Free
medical
aid
Leave with
pay,
workmen’s
accident
compensation
scheme
Tata Airlines –
Civil aviation
Tata Indica –
India’s first
indigenous car
Tata Nano
- World’s
most
affordable
car
Eight hour
working day
Tata Power –
Hydro power
Profit sharing
bonus
Retiring
gratuity
7. TataTrusts
66% shareholding in Tata Sons, the promoter holding company
Endowments for creation of national institutions
• Indian Institute of Science
• Tata Institute of Social Sciences
• Tata Memorial Hospital
• Tata Institute of Fundamental Research
• National Centre for the Performing Arts
• Tata Medical Center
Development assistance – for livelihoods, health, education, micro-
finance, bio-diversity, water harvesting
Educational scholarships for Indians for higher studies outside India
• JN Tata Endowment scheme (established in 1892)
Educational scholarships for studies in India
Medical grants for individuals
Disaster relief (along with Tata companies)
…What came from the
people has gone back to the
people many times over.
- J R D Tata
8. Role of Companies
Committed to improving the quality of life of communities through
programmes in areas such as health, education, vocational training
Sustainability built into business processes
Active volunteering programme – over 45,000 volunteers
Tata Council for Community Initiatives – nodal agency to synergise and
evolve strategies for group companies‘ sustainability activities
Active programmes around the world include:
• India: UN award winning programme on HIV/AIDS , computer-based
adult literacy, e-learning teaching application for special children,
whale shark conservation
• North America: Partnership with the First Book programme
• UK: Education Business Partnership centres providing learning
facilities
• China: Support Operation Smile’s treatment of cleft lip patients
• Africa: Scholarships, skills transfer and training
In a free enterprise,
the communityis not
just another stakeholder
in the business, but is in
fact the very purpose of
its existence.
- Jamsetji Tata
10. Key Expansion Areas
Over a 5 year horizon major growth is envisaged in:
• Infrastructure
• Retail
• Financial Services
• Defence and Aerospace
11. Products and services for customers in the larger part of the pyramid
Tata Chemicals – ‘Swach’ water purifier
Tata Motors – Intra-city light truck: Ace
Indian Hotels – Ginger 'Smart Basics' hotels
Titan Company – Sonata watches and Gold Plus jewellery
Tata Chemicals – Salt / Kisan Sansar (Farmers' World)
Tata Housing – Shubh Griha project
Rallis – Agro products and services
Tata Power Solar Systems –
Rural energy sources
Expanding Domestic Addressable Market
13. Group International Revenue
FY06 FY07 FY08 FY10 FY11 FY12FY05
% of Total group Revenue
International Revenue ($ bn)
Y-on-Y growth
4.7
FY13FY09
6.8
10.8
38.3
45.9
38.4
48.3
59.1 60.7
27%
32%
38%
61%
65%
57%
58%
59%
63%
44% 60% 254% 20% -16% 26% 22% 3%
14. NORTH AMERICA
Tata Steel
Jaguar Land Rover
Taj Group
Tata Chemicals North America
Tata Communications
Tata Consultancy Services
Tata Elxsi
Tata Global Beverages
Tata Interactive Systems
Tata Sons North America
Tata Technologies
SOUTH AMERICA
Rallis
Tata Chemicals
Tata Communications
Tata Consultancy Services
Tata International
Tata Motors
Tata Steel Europe
AFRICA
Jaguar Land Rover
Taj Group
Tata Africa Holdings
Tata Automobile Corp SA
Tata Chemicals Magadi
Tata Consultancy Services
Tata Communications
Tata Global Beverages
Tata Motors (SA)
Tata Power
Tata Steel KZN
AUSTRALIA
Taj Group
Tata Communications
Tata Consultancy Services
Tata Global Beverages
Tata Interactive Systems
Tata Steel
TM International Logistics
EUROPE, incl. UK
Jaguar Land Rover
Taj Group
Tata Chemicals Europe
Tata Communications
Tata Consultancy Services
Tata Elxsi
Tata Global Beverages
Tata Interactive Systems
Tata Limited.
Tata Motors
Tata Steel Europe
Tata Technologies
TM International Logistics
WEST ASIA
Taj Group
Tata Consultancy Services
Tata Elxsi
Tata Interactive Systems
Tata West Asia FZE
Tata Motors
Titan
Voltas
SOUTH EAST ASIA,
EAST ASIA and SOUTH ASIA
Jaguar Land Rover
Joil (S) Pte.
Kalzip
NatSteel Holdings
Taj Group
Tata AutoComp
Tata Capital
Tata Communications
Tata Consultancy Services
Tata Global Beverages
Tata International
Tata Motors
Tata Steel International
Tata Steel Thailand
Tata Technologies
TM International Logistics
Trust Energy Resources
INDIA
Headquarters for
majority of Tata
companies, including
promoter holding
company Tata Sons
Indicates Key Operations
CHINA
Jaguar Land Rover Auto. Trading
Kalzip
Nanjing Tata AutoComp
NatSteel Xiamen
Tata Communications
Tata Consultancy Services
Tata Global Beverages
Tata Projects
Tata Sons China
Tata South East Asia
Tata Steel Asia
Tata Steel International
TM international Logistics
TRL Krosaki Refractories
York Transport
Worldwide Footprint
15. Sustainable Innovation
Tata Nano World’s most affordable passenger car
Tata Swach Nanotech-based water purifier provides
potable water without using electricity
Aluminium body structures in cars Jaguar Land Rover
has pioneered the use of aluminium body structures in
cars and SUVs, to reduce weight and thereby improve fuel
efficiency and reduce CO2 emission
Silent Track Tata Steel’s Silent Track system tackles noise
at the source and can be fitted with minimal change to
current railway infrastructure. Benefits people living near
railway lines by reducing noise
Tech Services to Formula 1 racing Tata Communications
has a Global Technology association for services like
connectivity, hosting and content delivery
16. Tata companies are building
multinational businesses that seek to differentiate themselves
through customer centricity, innovation, entrepreneurship and
trustworthiness
while balancing the interests of
shareholders, employees and civil society,
with the core purpose of long term
value creation for all stakeholders
Going Forward