Poli-Reads (the eBook Library of the Polimi) is a service represented through an Application, its main aim is to accompany the community in their learning process, in understanding a new way of reading; allowing interactions and giving useful tools to eBook readers in the academic context.

1. The eBook Library of the Polimi
Design of a Product Service System for the
Virtual Library of the Politecnico di Milano
Martha
Lucia
Sarmiento
Ramos
-­‐
770258
/
Tutor:
Beatrice
Villari

2. What
is
Poli-­‐Reads?
Poli-­‐Reads
(the
eBook
Library
of
the
Polimi)
is
a
service
represented
through
an
Applica=on,
its
main
aim
is
to
accompany
the
community
in
their
learning
process,
in
understanding
a
new
way
of
reading;
allowing
interacGons
and
giving
useful
tools
to
eBook
readers
in
the
academic
context.

3. Poli-­‐Reads
ObjecGves
1
Create
a
Product
Service
System
that
answers
user
needs
for
accessing
to
eBooks
in
the
academic
context.
2
Improve
the
eReading
experience,
by
giving
people
beSer
and
sophisGcated
tools,
for
a
more
effecGve
process.
3
Transform
with
Poli-­‐Reads
the
way
community
approaches
to
the
eReading;
turning
it
much
more
interacGve.

4. Design
Process
1
Follow
a
process
and
Methodology
directed
to
explore
the
real
feelings
of
the
possible
users
of
the
Polimi.
2
Define
the
feasibility
of
Poli-­‐Reads
in
the
real
context
of
the
Politecnico
and
its
exisGng
structure.
3
Show
the
interface’s
architecture,
final
look
and
features;
then
evaluate
them
with
the
final
user.

5. Structuring
the
Design
Process
1
Research
Panorama
Contextualize
with
Desk
and
Field
Research
the
project
&
define
points
to
work
2
Books
&
eBooks
History
IntroducGon
of
maSers
that
affect
the
project
Project
Development
Second
round
of
Interviews
Frame
and
Delineate
the
service
idea
in
its
real
Context
Understand
how
the
Service
fits
in
the
Polimi
Context
eBooks
Case
Studies
See
aspects
that
can
be
used
in
the
Service
Idea
Apps
Case
Studies
See
aspects
that
can
be
used
in
Poli-­‐Reads
Interviews
&
Surveys
Approach
to
the
actual
user’s
feeling
&
Understand
Polimi’s
Structure
Scenario
&
Concept
Define
the
Values
and
Benefits
of
the
Service
&
its
App

6. Structuring
the
Design
Process
3
Poli-­‐Reads
Define
the
Service
and
its
App,
Explain
it
and
show
its
final
Results.
Defining
the
main
Feature
Answer
what
is
Poli-­‐Reads
about
System
Map
&
Actors’
roles
Understand
service’s
working
in
front
&
back
office
Test
&
EvaluaGon
Service
Touchpoints
Use
a
paper
prototype
to
see
the
impact
of
the
service
&
assess
its
reach
See
how
users
can
access
to
Poli-­‐Reads
Architecture
of
ApplicaGon
Explain
App
structure,
features
and
ways
of
InteracGon
Final
Look
of
the
App
Define
AestheGcs
of
the
Interface
in
Device

7. Research
Panorama

8. Provenance
eBooks
History
First
digitalized
Book
Internet
Project
Gutemberg
1971
AD
French
NaGonal
Library
MIT
Open
Course
Ware
Kindle,
Ipad
etc.
NAP
-­‐
MIT
Amazon
Palm
Pilot
TCP/IP
Protocol
e-­‐Publishing
Digital
Bookstores
Personal
Digital
Assistant
Digital
Libraries
“Gallica”
Free
&
Public
Academic
Literature
Tablets
&
eBook
readers
1974
AD
1994
AD
1995
AD
1996
AD
1997
AD
2002
AD
2007
AD
Source:
(Editech,
June
2013)
“Dentro
all’e-­‐book”
Report.

9. Case
Studies
Comparison

10. Case
Studies
Key
Features
*
Plus
(+)
means
extra
features
in
the
Personal
Area.

11. Case
Studies
Key
Features

12. Project
Development

13. What if... the Library of the Politecnico, through Poli-Reads
becomes an online network that allows
the community discuss, search, access, merge, learn and exchange
building knowledge in
an empowering and dynamic way, for themselves and for others
.

14. Key
Stakeholders
Library
Staff
Poli-­‐Reads
staff
can
be
part
of
the
central
acGviGes
team
of
the
Library
eBook
licenses
are
granted
accesses
that
can
be
standardized:
flexible
licenses
Structure
needed
already
exist
we
just
would
need
to
add
more
resources
The
service
could
start
by
offering
the
material
published
by
the
Polimi
Special
negoGaGons
with
external
providers
(licenses)
Need
of
a
special
teamwork
inside
the
University
Link
Service
Idea
to
Beep
plalorm
&
test
service
Beep
Staff
Service
Idea
has
a
Space
inside
the
Polimi’s
integraGon
iniGaGve

15. Key
Stakeholders
User
-­‐
Experts
in
Devices
Reading
Sonware
Kindle
is
specialized
just
for
Reading
Tablets
are
accurate
for
Reading
too,
but
also
offer
extra
purposes
Polimi
Students
(Survey
to
100
AcGve
Students)
Know
&
Use
the
Libraries
67,7% YES
32,3% NO
Needed
a
Book
that
wasn’t
available
Know
OPAC
&
SEARCH
Think
relaGon
offer/
demand
can
be
improved
Think
the
Library
could
be
more
InteracGve

16. Design
Hypothesis
Library
Services
Politecnico
di
Milano Virtual
Flexible
Licenses
granted
accesses
External
Provider
Licenses
devices
Service
Available
devices
team
ICT
New
economy
of e- Books
Titles
Services
Beep
Total
covering of
demand
Servers
Central
Admin.
Link to
Books
Web
Polisef
User
Info
An Improved
tool
for reading
Needs a
tangible
Device
Many
Apps
Most
suitable
Use by
gestures
View
pictures
and images
Accesories to
improve
performance
extras
Tablet or
Ipad
Good image
Increase
frequency
of use
Build a
community
thinkig
Conceive the
service as
a Network
Allows to
install
any App or
Capability of
reading
extensions
Internet
three main
Interfaces
Reader
Mirror of
Interfaces
in Personal
Laptop
Teaser and
Campaings
Strong
Make service
accesible and
familiar
Book Shelfes,
Reading tools
and reading
General
Search,
Area manage books,
networks
and tutorials
Self/cloud
Area
In the
place and
virtually
Support in
launching
Foster
its use
Training for
using it
What must
it have?
Basic
performace
character.
Foster
Make it more
appealing
Create the
Social Polimi
App
gestures
Many
purposes
Give
Become it
a necesary tool
of the Polimi
student lifestyle
Give Priority
to user’s needs
Tutorials
and courses
Availability
of
texts
Reliable
cloud,
and
Book
Customized
tools

17. Design
Hypothesis
Library
Services
Politecnico
di
Milano Virtual
Flexible
Licenses
granted
accesses
External
Provider
Licenses
devices
Service
Available
devices
team
ICT
Titles
Services
Beep
Servers
Central
Admin.
Link to
Books
Web
Polisef
User
Info
Needs a
tangible
Device
Many
Apps
Create the
Social Polimi
App
Tablet or
Ipad
gestures
Many
purposes
Most
Good image
What must
it have?
three main
Interfaces
Ge

18. di
Milano Virtual
Design
Hypothesis
Services
devices
team
ICT
Titles
Beep
Servers
Central
Admin.
Link to
Books
Web
Polisef
User
Info
Needs a
tangible
Device
Many
Apps
Create the
Social Polimi
App
Tablet or
Ipad
What must
it have?
gestures
Many
purposes
Most
suitable
Use by
gestures
View
pictures
and images
Accesories to
improve
performance
Good image
Allows to
install
any App or
Basic
performace
character.
Capability of
reading
extensions
Internet
three main
Interfaces
Reader
Mirror of
Interfaces
in Personal
Laptop
Book Shelfes,
Reading tools
and reading
Ge
Self/cloud
Area
clo
a

19. eam
devices
of e- Books
Design
Hypothesis
Total
covering of
demand
An Improved
tool
for reading
Increase
frequency
of use
Build a
community
thinkig
Conceive the
service as
a Network
Strong
Make service
accesible and
familiar
Training for
using it
What must
it have?
three main
Interfaces
Reader
Book Shelfes,
Reading tools
and reading
General
Search,
Area manage books,
networks
and tutorials
Self/cloud
Area
In the
place and
virtually
Support in
launching
Foster
its use
the
olimi
p
Mirror of
terfaces
Personal
Laptop
Teaser and
Campaings
Give Priority
to user’s needs
Tutorials
and courses
Availability
of
texts
Reliable
cloud,
and
Book
Customized
tools

20. Design
Hypothesis
Flexible
Licenses
granted
accesses
External
Provider
Licenses
devices
rvice
Available
devices
eam
New
economy
of e- Books
Total
covering of
demand
An Improved
tool
for reading
the
olimi
p
What must
it have?
Give
Become it
a necesary tool
of the Polimi
student lifestyle
extras
Foster
Make it more
appealing
Increase
frequency
of use
Build a
community
thinkig
Conceive the
service as
a Network
Teaser and
Campaings
Strong
Make service
accesible and
familiar
Foster
its use
Support in
launching
Training for
using it
three main
Interfaces
In the
place and
virtually
Tutorials
and courses

21. Design
Hypothesis
Library
Services
Politecnico
di
Milano Virtual
Flexible
Licenses
granted
accesses
External
Provider
Licenses
devices
Service
Available
devices
team
ICT
New
economy
of e- Books
Titles
Services
Beep
Total
covering of
demand
Servers
Central
Admin.
Link to
Books
Web
Polisef
User
Info
An Improved
tool
for reading
Needs a
tangible
Device
Many
Apps
Most
suitable
Use by
gestures
View
pictures
and images
Accesories to
improve
performance
extras
Tablet or
Ipad
Good image
Increase
frequency
of use
Build a
community
thinkig
Conceive the
service as
a Network
Allows to
install
any App or
Capability of
reading
extensions
Internet
three main
Interfaces
Reader
Mirror of
Interfaces
in Personal
Laptop
Teaser and
Campaings
Strong
Make service
accesible and
familiar
Book Shelfes,
Reading tools
and reading
General
Search,
Area manage books,
networks
and tutorials
Self/cloud
Area
In the
place and
virtually
Support in
launching
Foster
its use
Training for
using it
What must
it have?
Basic
performace
character.
Foster
Make it more
appealing
Create the
Social Polimi
App
gestures
Many
purposes
Give
Become it
a necesary tool
of the Polimi
student lifestyle
Give Priority
to user’s needs
Tutorials
and courses
Availability
of
texts
Reliable
cloud,
and
Book
Customized
tools

22. Apps
Case
Studies
Flipboard
Kobo
iBooks
Kindle
•
Filter
topics
•
App
for
Any
device
•
Reading
Tools
•
Wide
Catalog
•
Fresh
Look
•
Social
Network
•
Purchase
Titles
•
Book
Previews
•
Updated
Reports
•
Real
Gme
Feedback
•
Cloud
•
Reading
Tools
•
Collect
Images
•
Clean
&
organized

23. Poli-­‐Reads:
An
App
to
Improve
the
Polimi’s
Library
experience
ApplicaKon
Opening
NavigaKon
Bar
displayed

24. Resources
Needed
Development and Support Teams.
Provided by ASCIT area.
to operate the Service.
Virtual Touchpoint and Interface. Developed
Provided by ASCIT.

25. Project
Development
Poli-­‐Reads

26. Video
Poli-­‐Reads
Teaser

28. TesGng
the
InteracGon
Hypothesis
Users
Feedback
Users
first
needed
to
be
contextualized,
in
the
App
and
its
aims
All
of
them
understood
the
funcGons
of
the
three
main
areas
of
the
App
They
suggested
the
opGon
of
access
easily
to
any
menu
with
fewer
steps
They
were
able
to
follow
their
selected
paths,
without
missing
steps
or
choices
They
found
the
service’s
features
very
accurate
for
the
student
lifestyle
Is
needed
to
test
interacGvely
the
App
in
a
Tablet,
to
understand
the
interacGons
fully

29. Architecture
of
the
Interface
1
2
3
4
Entry
5
Change
Picture
6
Main Menu
General
Area
Self/cloud
Area
Reader
143
72
7
General
Area Menu
8
Search
Menu
9
Tutorials
Menu
smart seach
menu
Career
11
Career
bibliographies
results
12
Lessons
Pop-up
13
16
Teacher
bibliographies
results
Lesson
bibliographies
results
21
Studying
Tips
Help
37
29
New Book
Uploaded
39
31
Result video
Tip tutorial
and text.
& video
29
29
30
30
Type search
results
Loan
Status
32
32
16
Chat
Request
New
forum
17
14
26
27
My Seachs
Menu
51
Send to
self choice
Books
44
52
videos
list
images
preview
30
Type search
results
Overview
82
81
83
113
96
Displayed
overview
& reviews
100
87
98
99
Rate and
review
Chat
Request
105
New
forum
Clear or
Upload
85
Upload
Bibliopraphy
to cloud
31
Result video
and text.
65
Select books
and send
to cloud
63
101
15
See list of
simultaneous
readers by
Book
90
Summaries
66
Summaries
list by book
and year
Start new
chat
pop-up
91
Select
Theme
82
115
Select
font
129
My
Summaries
155
156
150
132
118
85
130
Forums
Name and
insert new
comment
119
Simultaneous
Readers
133
See list of
simultaneous
readers
Start new
chat
pop-up
157
Saved
Bibliographies
126
134
Summaries
Summaries
list by
year
135
Selected
book summ.
list
Saved
Bibliography
136
Manage
Bibliographies
Selected
book summ.
list
My Saved
summaries
List menu
Saved
Summary
Summarie
for read &
upload*
162
106
163
107
Videos
Displayed
videos list
Displayed
images
108
See & share
selected
video
Close up
& share
selected
picture
pop-up
Upload
to cloud
pop-up
164
Saved
Videos
By Book
Upload
to cloud
pop-up
165
110
Suggest
new
content
Saved
Images
By Book
Displayed
webpages
list
110
Saved
Turorials
166
My Saved
tutorials
List menu
Edit
Shelve
Already read
and to read
Books
Upload
Bibliopraphy
to cloud
161
See
Summary
Manage
Summaries
Webpages
70
160
Bookmarks
69
Now
reading
Books
158
159
Summarie
for read &
upload*
74
Beep Lesson
Readings
My
Bibliographies
List menu
120
Select
Text
alignment
92
68
Edit
Shelves
Reward
List and
Status
104
109
Self choice
shelve
manager
154
Notes
147
My
Rewards
103
82
Images
Self Choice
Books
153
127
89
Simultaneous
Readers
67
32
152
146
Change
Picture
Saved
Summaries
88
Name and
insert new
comment
64
Summarie
for read &
upload*
request
pop-up
Place books
in a
bibliography
145
86
61
Selected
book summ.
list
140
Text selected
& Reading
tools
Displayed
102
Rate and
review
Summaries
list by book
and year
117
Fonts
114
Text
alignment
Notes
84
139
Click and hold
to select a
piece of
text
149
Themes
Rewards
Displayed
Index
Forums
60
28
126
138
Slide down to
go previous
chapter
148
97
Chats
Pop-up for
upl. to
cloud
59
Reviews
Help
Menu
Service
support chat
Index
80
56
video
selected for
upl. to
cloud
48
14
Slide up
for pass
next chapter
128
79
Renew
Return
webpages
videos
list
Suggest
new
content
request
pop-up
137
124
131
Highlights
Others
123
Going back
previous
page
Evaluate
168
151
John’s
Cloud
Menu
116
112
Table of
contents
Menu
58
55
Web
pages
15
122
Bookmarking
and passing
pages
125
78
55
55
Cloud
9
Info
pop-up
141
Chats
96
Loans
57
Already read
and to read
Books
29
121
76
Book cover
to start
reading
62
Help
95
Table of
contents
Videos
47
94
77
Images
Summaries
14
93
Edit
Shelve
85
25
My
Bibliographies
Menu
75
Self Choice
Readings
93
82
request
pop-up
Send to
bibliography
My
Bibliographies
15
request
pop-up
54
Accept,
deny
or Later
pop-up
Rewards
15
74
14
53
Read
and
Interact
Renew
Return
Books’
covers of
latest arrivals,
top rated and
most read
Now
reading
menu
46
18
Save as
Bibliography
24
43
Self/Cloud
Area Menu
144
Latest
arrivals
Menu
List of
Sehlves
pop-up
51
31
31
Save as
research
23
Beep
Lesson Books
Result video
and text.
45
Service
support chat
93
Book cover
to start
reading
Now
reading
Books
Confront
documents
My
Searchs
42
Loans
Menu
28
28
15
request
pop-up
38
30
Stuying
Type search
Tips
results
results
41
Loans
142
73
Search book
pop-up
71
9
Info
pop-up
50
36
31
Result
Result video
tutorial
and text.
video
Help
Menu
18
22
regular seach
menu
request
pop-up
Save as
Bibliography
14
regular
search motor
35
30
Type search
results
15
17
Save as
research
20
Lesson
14
Confront
documents
19
Teacher
Book
Manager
34
29
10
smart
seach motor
49
40
33
Info
pop-up
My Interests
Book manager
Tutorials
167
Saved
Tutorial
53
Now
reading
menu
14
65
Select books
and send
to cloud
15
request
pop-up
66
Place books
in a
bibliography
169

30. Architecture
of
the
Interface
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Others
Forums
Simoultaneous
Readers
Summaries
Table of contents
Beep Lesson Books
Latest arrivals
Top rated
Saved Bibliographies
Most read
Read Book
Chats
Cloud
Self Choice Books
Loans
Regular search motor
Loans
Self/cloud
Area
Saved Summaries
Saved Tutorials
Picture &
Interests

31. Poli-­‐Reads
Main
Menu
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Latest arrivals
Top rated
Saved Bibliographies
Most read
Read Book
Chats
Cloud
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Loans
Self/cloud
Area
Saved Summaries
Others
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
•General
Area:
Managed
in
two
blues.
•Reader:
Managed
in
two
greens.
•Self/Cloud
Area:
Managed
in
two
greys.

32. 1.
The
General
Area
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
a
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
•Book
Manager:
Beep
Lesson
&
Self
Choice
Books.
•Search
Title:
Smart
&
Regular
Motor.
•Tutorials:
Features
explanaGon,
Studying
Tips
&
Support
Chat.
b
•NoGficaGons:
Loans,
InteracGons,
Rewards,
Sonware
Updates
and
others.
•My
Interests:
Latest
arrivals,
Top
rated
&
Most
read.
•(a)
Upper
Bar:
Home
and
Help
buSons.
•(b)
HoGzontal
Scroll.

33. 1.1
Search
Title
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
c
g
Search
Ktle
Result.
•Smart
Search:
Filter
Gtles
by
Career,
Teacher
and
Lesson.
•(c)
Side
Bar:
Smart
Search,
Regular
Search,
My
Searches
and
My
Bibliographies.
d
•(d)
Save
and
Organize
Bar:
Reorganize,
Confront
documents,
Save
Searches
&
Save
Bibliographies.

34. 1.1
Search
Title
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
e
Book
InformaKon
&
Loan
Pop-­‐up.
•Loan
Request
confirmaGon
Pop-­‐up
with
number
of
remaining
loans.
•(e)
Pop-­‐up
with
Book
General
Info:
Overview,
Cover
&
Reviews.

35. 1.1
Search
Title
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Save
Bibliography
&
confirm
Pop-­‐up.
•Create
Bibliography
of
searching
results
and
put
Gtles
on
it.

36. 1.2
NoGficaGons
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Beep Lesson Books
Latest arrivals
Self Choice Books
Top rated
Saved Bibliographies
Most read
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Others
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
NoKficaKons
Menu.
•Side
Bar:
Loans,
InteracGons
Requests,
Rewards,
Sonware
Updates
&
Others.
•Loans’
Status
&
New
Uploads.
Picture &
Interests

37. 1.3
Book
Manager
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Beep Lesson Books
Latest arrivals
Self Choice Books
Top rated
Saved Bibliographies
Most read
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Others
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Book
Manager
Main
Entrance.
•Beep
Lesson
Books
&
Self
Choice
Books.
•Manage,
edit,
place
and
move
eBooks
and
past
Readings.

38. 1.3
Book
Manager
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Beep Lesson Books
Latest arrivals
Self Choice Books
Top rated
Saved Bibliographies
Most read
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Others
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Beep
Lesson
Books
Manager.
•Manager
Side
bar:
All
readings,
Now
Reading,
Already
Read
&
To
Read.
•(f)
BoSom
Bar:
Reorganize,
Visualize,
Send
to
Shelf
and
Upload
Bibliography
to
Cloud.
f

39. 1.3
Book
Manager
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Now
Reading
OpKons.
•eBook
now
Reading
Pop-­‐up:
Go
to
Read
and
Interact,
MulGmedia
Content,
Reviews
and
Summaries.

40. 2.
The
Reader
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
g
•Previews
of
Book
Covers
in
each
Shelf.
•(g)
Library
Main
Entrance:
Beep
Lesson
&
Self
Choice
Book.

41. 2.1
Sub-­‐Library
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Beep Lesson Books
Latest arrivals
Self Choice Books
Top rated
Saved Bibliographies
Most read
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Others
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Self
Choice
Library.
h
•Manage
current
Gtles
in
Library.
•Be
aware
of
loans
status
to
renew
or
return
Gtles.
•(h)
Side
Bar:
All
Books
&
Self
Lists.
i
•(i)
BoSom
Bar:
Loans
Status,
Edit
Library,
Reorganize,
Visualize
&
InteracGons.

42. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Book
Cover.
•Loading
eBook
transiGon
to
Reading
NavigaGon.
Picture &
Interests

43. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Saved Summaries
Saved Tutorials
Forums
Simoultaneous
Readers
k
Cloud
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Table of contents
Summaries
eBook
Reading.
•(j)
InteracGons
BuSon.
•(k)
Tap
on
corner
to
acGve
Bookmark.
j
Picture &
Interests

44. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
InteracKons
Menu.
•Unfolded
eBook
InteracGons
Menu:
AcGve
Chats,
AcGve
Forums,
Summaries
&
Simultaneous
Readers.

45. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Displayed
Forum.
•Real
Gme
InteracGon:
social
part
of
the
App
to
build
a
community
for
knowledge
exchange.

46. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
l
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Reading
NavigaKon
Bar
Displayed.
•(l)
Advance
line
&
Upper
Bar:
Go
Back
to
Library,
Table
of
Contents,
NoGficaGons
and
Reading
ProperGes.
l

47. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
m
Reading
ProperKes.
•(m)
ProperGes
of
eBook:
Brightness,
Font
size,
Font
Style,
Themes,
TransiGon
style
and
align.

48. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
Chats
Cloud
Beep Lesson Books
Latest arrivals
Self Choice Books
Top rated
Saved Bibliographies
Most read
Loans
Regular search motor
Saved Summaries
Read Book
Loans
List of eBooks
and expiry date
Self/cloud
Area
Others
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
eBook
Table
of
Contents
•Table
of
Contents
Pop-­‐up:
eBook
Index,
Overview,
AnnotaGons
and
MulGmedia
Content.

49. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
eBook
Reviews.
•List
of
Book
Reviews,
Organize
and
write
new.

50. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
AnnotaKons
OpKons
-­‐
Create
Quote
Pop-­‐up.
•Tap
and
hold
to
select
a
piece
of
text.
•AnnotaGons:
Search
word,
Highlight,
Quote,
Add
Note
and
Share.
Picture &
Interests

51. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Table
of
Contents
-­‐
AnnotaKons.
•eBook
AnnotaGons:
Notes,
Highlights,
QuotaGons
and
Bookmarks.
•OpGon
of
Delete
or
Export
to
Cloud:
Notes,
Highlights
and
QuotaGons.
Picture &
Interests

52. 2.2
Reading
NavigaGon
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Table
of
Contents
-­‐
AnnotaKons
exported
to
Cloud
Pop-­‐up.
•Highlights
will
become
also
QuotaGons
to
respect
authorship.
•Just
15%
of
eBook
informaGon
can
be
exported
to
the
Cloud
(copyrights).

53. 3.
The
Self/Cloud
Area
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
•Profile:
Change
Picture
and
Preferences,
Upload
Summaries.
•Cloud:
Saved
AnnotaGons,
Saved
Bibliographies,
Saved
Summaries,
Saved
MulGmedia
Content
&
Saved
Tutorials.
•SuggesGons:
Service,
AcquisiGons,
etc.
•EvaluaGon:
System’s
automaGc
evaluaGons,
visible
just
when
available.

54. 3.1
Cloud
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
User’s
Cloud.
•An
alert
will
appear
when
there
is
new
uploaded
info.

55. 3.1
Cloud
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Saved
QuotaKon.
•QuotaGons
will
have
the
proper
format
to
be
exported
used.

56. 3.1
Cloud
General
Area
Reader
Self Choice Readings
Beep Lesson Readings
Book manager
Smart search motor
List of eBooks
and expiry date
Chats
Cloud
Latest arrivals
Top rated
Saved Bibliographies
Most read
Others
Beep Lesson Books
Self Choice Books
Loans
Regular search motor
Read Book
Loans
Self/cloud
Area
Saved Summaries
Picture &
Interests
Saved Tutorials
Forums
Simoultaneous
Readers
Table of contents
Summaries
Export
AnnotaKons.
•Tapping
on
the
BoSom
bar
users
can
export
the
saved
Info
to
a
File,
Dropbox
or
send
it
by
mail.

57. Customized
Toolkits
The
Chemistry
Toolkit
=
•Calculator
•Measure
Convertor
•Graphing
•Copy
EquaKon
•Copy
Image
or
Graph
•Extract
table
data
•Simulator
When
a
user
purchases
it,
there
is
a
new
icon
in
the
bar.
AcKvaKng
the
icon
a
side
bar
with
the
tools
appears.

58. Customized
Toolkits
The
Design
Toolkit
•Select
•Undo
•Do
•Pen
or
Line
•Text
•Shape
•Copy
Image
•Erase
•Color
SelecKon
Understanding
that
there
are
many
students’
profiles
we
present
different
toolkits.
Generate
these
toolkits
would
be
basically,
to
build
a
different
architecture
and
App.

59. System
Map
Laptop /
Totem in campus

60. AcGviGes
Blueprint
See book rates
in Polimi
Receive
App in device
Use prototype
& give feedback
See users rates
See extra
customized tools
Search on-line readers
rates, summaries and Books
See App and
See readings
linked to Beep
Acces start
chats & forums
Consult, select,
and request
Manage profile
and studies
INTERACTIONS IN
S
SELF AREA - CLOUD
L
Join specific
lesson’s forums
Facilitate
Start
POLIMI
libraries
BACKSTAGE
ICT
Services
Analyze
opinions
Allocate
servers
Approve
& run.
METID
Beep
Ideate
service
team
Underst.
requirem.
Contact provider /
define arrangements
Test
Prototype
Library
help desks
accesses &
flex. licenses
in Polimi page
Install App &
tutor. on devices
Train full
Commun.
P. Relat.
Specify
requ./new team
Classify
and count
Present
final version
Change &
reformulate
Service
Prototype
Define
user’s profiles
Define # of
licenses needed
Guarantee
devices demand
Receive
acceses &
licenses
Set tools
for team to
manage service
for community
to use service
For Polimi for
Program
system 24x7
to manage req.
Train support
Launch
Teams
support, manag.
& tech issues
Make links
Train
Create
tutorials
Define
tech requirem.
Install
App in devices
with special arrangements
Run system
to respond
user’s requests
Analyze user’s rates and
Close periods
to make a balance
where ex-polimis live
Organize courses to
train Polimi community
Be pioneers in a new way
to interact with books & students
Update every
content with
new info. & techn.
Update
new App
vers. on devices
Discuss with service team
to make improvements
Link to long
distance courses
Follow the process of connect &
create a knowledge building network
See service
welco. & opinions
Be part of the
Evaluate service
& tools periodically
system data
& user behavior
& devices x consult
Constant contact
with service team
Recharge saved notes with
book & have info available
Move flex. licences
Present service idea to
Change user’s status
Receive, reset & deliver
used devices to provider
Manage space
Prepare
Recevie Polimi requir.
& define agreements
Libraries support
Foster use
in lessons
& conferences
Purchase new device
or last tools x small fee
Purchase
extra tools kit
Suggest cont.
Use service
as grad for a small fee
Grant access on devices
with expiry & copy blocks
Search
ideal provider
Private
providers
Tools access
for teachers in Beep
Return rented device
Receive App
updates as grad.
Use info. in cloud
x homeworks, present.
Upload read.
info. to cloud
Ask for support
POLIMI
Receive
rewards
Export comm.,
status & notes
granted (loans), “reserve,
manage lists & return”
INTERACTIONS IN
GENERAL AREA AND
DEVICE INTERFACE
ONSTAGE
POLIMI
Community
Provide devices for
sale and for rent
Open chats/forums
Support team x
Train support team
Use service as
Change rented devices
as an adv. campaing
Make term
reports
device to a newest one
Recharge and insert
& renewed licenses
Sell renewal of flex.
Search x new

61. AcGviGes
Blueprint
in Polimi
Use prototype
& give feedback
Ap
INTERAC
GENERA
DEVICE
ONSTAGE
POLIMI
Community
Facilitate
Start
POLIMI
POLIMI
libraries
BACKSTAGE
ICT
Services
Analyze
opinions
Allocate
servers
Approve
& run.
METID
Beep
Ideate
service
team
Underst.
requirem.
Contact provider /
define arrangements
Test
Prototype
Library
help desks
accesses &
flex. licenses
in Polimi p
Install
tutor. on d
Train full
Commun.
P. Relat.
Specify
requ./new team
Classify
and count
Present
final version
Change &
reformulate
Service
Prototype
Define
user’s profiles
Define # of
licenses needed
Gua
devices d
Receive
acceses &
licenses
Set tools
for team to
manage service
for community
to use service
For Polimi for
Program
system 24x7
to manage req.
Train support
Laun
Teams
support, manag.
& tech issues
M
Train
Create
tutorials
Search
ideal provider
Define
tech requirem.
Private
providers
Prepare
Install
App in devices
Recevie Polimi requir.
& define agreements
with special arrangements
Provide devices for
sale and for rent

62. AcGviGes
Blueprint
See book rates
Receive
App in device
See users rates
TERACTIONS IN
NERAL AREA AND
VICE INTERFACE
See extra
customized tools
Search on-line readers
rates, summaries and Books
See App and
See readings
linked to Beep
Acces start
chats & forums
Consult, select,
and request
Manage profile
and studies
INTERACTIONS IN
S
SELF AREA - CLOUD
L
Join specific
lesson’s forums
mi page
stall App &
on devices
Guarantee
ces demand
Launch
Make links
Libraries support
Run system
to respond
user’s requests
Recharge saved notes with
book & have info available
Analyze user’s rates and
Close periods
to make a balance
where ex-polimis live
Organize courses to
train Polimi community
Be pioneers in a new way
to interact with books & students
Update every
content with
new info. & techn.
Update
new App
vers. on devices
Discuss with service team
to make improvements
Link to long
distance courses
Follow the process of connect &
create a knowledge building network
See service
welco. & opinions
Be part of the
Evaluate service
& tools periodically
system data
& user behavior
& devices x consult
Constant contact
with service team
Use service
as grad for a small fee
Purchase new device
or last tools x small fee
Purchase
extra tools kit
Suggest cont.
Foster use
in lessons
& conferences
Return rented device
Receive App
updates as grad.
Use info. in cloud
x homeworks, present.
Upload read.
info. to cloud
Ask for support
Tools access
for teachers in Beep
Receive
rewards
Export comm.,
status & notes
granted (loans), “reserve,
manage lists & return”
Move flex. licences
Grant access on devices
with expiry & copy blocks
Present service idea to
Change user’s status
Receive, reset & deliver
used devices to provider
Manage space
Open chats/forums
Support team x
Train support team
Use service as
Change rented devices
as an adv. campaing
Make term
reports
device to a newest one
Recharge and insert
& renewed licenses
Sell renewal of flex.
Search x new

63. AcGviGes
Blueprint
See book rates
in Polimi
Receive
App in device
Use prototype
& give feedback
See users rates
See extra
customized tools
Search on-line readers
rates, summaries and Books
See App and
See readings
linked to Beep
Acces start
chats & forums
Consult, select,
and request
Manage profile
and studies
INTERACTIONS IN
S
SELF AREA - CLOUD
L
Join specific
lesson’s forums
Facilitate
Start
POLIMI
libraries
BACKSTAGE
ICT
Services
Analyze
opinions
Allocate
servers
Approve
& run.
METID
Beep
Ideate
service
team
Underst.
requirem.
Contact provider /
define arrangements
Test
Prototype
Library
help desks
accesses &
flex. licenses
in Polimi page
Install App &
tutor. on devices
Train full
Commun.
P. Relat.
Specify
requ./new team
Classify
and count
Present
final version
Change &
reformulate
Service
Prototype
Define
user’s profiles
Define # of
licenses needed
Guarantee
devices demand
Receive
acceses &
licenses
Set tools
for team to
manage service
for community
to use service
For Polimi for
Program
system 24x7
to manage req.
Train support
Launch
Teams
support, manag.
& tech issues
Make links
Train
Create
tutorials
Define
tech requirem.
Install
App in devices
with special arrangements
Run system
to respond
user’s requests
Analyze user’s rates and
Close periods
to make a balance
where ex-polimis live
Organize courses to
train Polimi community
Be pioneers in a new way
to interact with books & students
Update every
content with
new info. & techn.
Update
new App
vers. on devices
Discuss with service team
to make improvements
Link to long
distance courses
Follow the process of connect &
create a knowledge building network
See service
welco. & opinions
Be part of the
Evaluate service
& tools periodically
system data
& user behavior
& devices x consult
Constant contact
with service team
Recharge saved notes with
book & have info available
Move flex. licences
Present service idea to
Change user’s status
Receive, reset & deliver
used devices to provider
Manage space
Prepare
Recevie Polimi requir.
& define agreements
Libraries support
Foster use
in lessons
& conferences
Purchase new device
or last tools x small fee
Purchase
extra tools kit
Suggest cont.
Use service
as grad for a small fee
Grant access on devices
with expiry & copy blocks
Search
ideal provider
Private
providers
Tools access
for teachers in Beep
Return rented device
Receive App
updates as grad.
Use info. in cloud
x homeworks, present.
Upload read.
info. to cloud
Ask for support
POLIMI
Receive
rewards
Export comm.,
status & notes
granted (loans), “reserve,
manage lists & return”
INTERACTIONS IN
GENERAL AREA AND
DEVICE INTERFACE
ONSTAGE
POLIMI
Community
Provide devices for
sale and for rent
Open chats/forums
Support team x
Train support team
Use service as
Change rented devices
as an adv. campaing
Make term
reports
device to a newest one
Recharge and insert
& renewed licenses
Sell renewal of flex.
Search x new

64. Touchpoints
Map

65. Websites
AdverGsement
Teaser on the Polimi website

66. Websites
AdverGsement
Teaser on the Library website
Meet Poli-Reads
The new Service for the eBook Library of the Politecnico
Watch the Application tutorial, download it on your Tablet, Computer or Smartphone and get into the Social
Library that allows you to read, extract information and Interact with your colleagues.

67. Websites
AdverGsement
Teaser on the Beep website

68. Business
Model
Canvas

69. Service
EvaluaGon

70. Thank
you!
The eBook Library of the Polimi
Design of a Product Service System for the
Virtual Library of the Politecnico di Milano